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Customer Service Reply
by
BytesAgain2
· GitHub ↗
· v2.0.0
· MIT-0
1030
Downloads
3
Stars
5
Active Installs
12
Versions
Install in OpenClaw
/install customer-service-reply
Description
客服回复模板。售前咨询、售后处理、退换货、投诉回复、好评引导、升级处理、行业FAQ、满意度挽回。Customer service reply templates for pre-sale, after-sale, returns, complaints, escalation, FAQ generation, s...
README (SKILL.md)
customer-service-reply
客服话术和回复模板生成器。售前咨询、售后问题、差评回复、退换货、升级处理、行业FAQ、满意度挽回。
Usage
This skill provides a script cs.sh for generating customer service reply templates.
Commands
| Command | Description |
|---|---|
cs.sh presale "产品" "客户问题" |
售前咨询回复 |
cs.sh complaint "投诉内容" |
投诉处理话术 |
cs.sh bad-review "差评内容" |
差评回复（诚恳+解决方案） |
cs.sh refund "退款原因" |
退换货话术 |
cs.sh escalate "问题描述" |
升级处理方案（L1→L2→L3→L4分级话术） |
cs.sh faq "行业" |
行业FAQ自动生成（20个高频问题+标准回答） |
cs.sh satisfaction "评分" "反馈" |
满意度挽回（根据1-5分输出对应策略） |
cs.sh help |
显示帮助信息 |
How to run
bash scripts/cs.sh \x3Ccommand> [args...]
Examples
# 基础功能
bash scripts/cs.sh presale "蓝牙耳机" "能防水吗"
bash scripts/cs.sh complaint "发货太慢了，等了一周还没收到"
bash scripts/cs.sh bad-review "质量太差，用了两天就坏了"
bash scripts/cs.sh refund "尺码不合适想换货"
# 新增功能
bash scripts/cs.sh escalate "客户要求退一赔三，威胁投诉12315"
bash scripts/cs.sh faq "美妆"
bash scripts/cs.sh faq "数码"
bash scripts/cs.sh satisfaction "2" "产品有质量问题"
bash scripts/cs.sh satisfaction "5" "非常满意"
查看 tips.md 获取电商客服实战技巧（响应速度、投诉处理、满意度管理等）。
Notes
- 纯本地生成，不依赖外部API
- Python 3.6+ 兼容
- 话术风格：专业、诚恳、有温度
💬 Feedback & Feature Requests: https://bytesagain.com/feedback Powered by BytesAgain | bytesagain.com
Usage Guidance
What to check before installing:
- Verify the files yourself: scripts/cs.sh and scripts/script.sh are readable and match the behavior you want. They appear to be simple local generators and log to ~/.local/share/customer-service-reply by default.
- Ensure you have a safe python3 interpreter available (the cs.sh embeds a Python script). The registry metadata did not declare python3 as a required binary, so plan to run it in an environment where you control the interpreter.
- Inspect SKILL.md for invisible/control characters (the scanner flagged unicode-control-chars). If you are unsure, open the file in a hex-capable editor or run a utility to show control characters.
- If you want extra safety, run the scripts in a sandbox or throwaway account to confirm they do only local template generation and logging, and that they do not call network endpoints.
- Expect the skill to create files under $XDG_DATA_HOME or $HOME/.local/share/customer-service-reply; if this is undesired, modify the CUSTOMER_SERVICE_REPLY_DIR env var or the scripts before use.
Capability Analysis
Type: OpenClaw Skill
Name: customer-service-reply
Version: 2.0.0
The skill bundle is a legitimate customer service reply template generator. The primary script, `scripts/cs.sh`, contains Python logic to generate various response templates (presale, complaints, FAQs) based on user input without any external dependencies or network calls. A secondary utility script, `scripts/script.sh`, handles basic local logging and data management within a standard local directory. No indicators of data exfiltration, malicious execution, or prompt injection were found across the code or documentation.
Capability Assessment
Purpose & Capability
Name/description match the included scripts and documentation: the package provides local-generation of customer service reply templates, examples, and tips. The included files (cs.sh, script.sh, tips.md) implement templated replies and a small local data helper which are coherent with the stated purpose.
Instruction Scope
SKILL.md instructs running scripts/cs.sh and references tips.md; the runtime instructions are limited to generating templates locally. The embedded python program prints reply templates and does not attempt to read unrelated system files or transmit data. However, SKILL.md contains a pre-scan warning (unicode control chars) that could be an attempt to influence prompt evaluation; this is not typical for a template generator and should be inspected.
Install Mechanism
No install spec — instruction-only with shipped scripts. No external downloads or package installs are performed by the skill bundle itself, which minimizes install-time risk.
Credentials
The skill declares no required env vars or credentials, which matches its local-only behavior. Two small mismatches: (1) the python-based generator requires python3 at runtime but the registry metadata lists no required binaries, and (2) scripts create and write to a data directory under XDG_DATA_HOME or $HOME/.local/share/customer-service-reply. Writing local logs/data is reasonable for this tool but should be expected by the user.
Persistence & Privilege
The skill is not marked always:true and is user-invocable. It only writes data under its own data directory and does not modify other skills or system-wide configs. Its ability to run autonomously (model invocation enabled) is the platform default and not alone a concern here.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install customer-service-reply - After installation, invoke the skill by name or use
/customer-service-reply - Provide required inputs per the skill's parameter spec and get structured output
Version History
v2.0.0
v2.5 standard: Use-when desc, homepage, source, security fix
v2.3.4
yaml-fix+quality
v2.3.3
yaml-fix+quality
v2.3.2
Quality upgrade
v2.3.1
Standards compliance: unique content, no template text
v2.3.0
Quality fixes: removed third-party references, aligned docs with implementation
v2.2.0
Enhanced descriptions for better AI triggering
v1.0.2
Runtime fix
v1.0.1
Add runtime declaration + security compliance
v1.1.1
Brand: [email protected]
v1.1.0
Major upgrade: new pain-point commands, tips.md reference doc, enhanced SEO.
v1.0.0
Initial release with Chinese SEO optimization.
Metadata
Frequently Asked Questions
What is Customer Service Reply?
客服回复模板。售前咨询、售后处理、退换货、投诉回复、好评引导、升级处理、行业FAQ、满意度挽回。Customer service reply templates for pre-sale, after-sale, returns, complaints, escalation, FAQ generation, s... It is an AI Agent Skill for Claude Code / OpenClaw, with 1030 downloads so far.
How do I install Customer Service Reply?
Run "/install customer-service-reply" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Customer Service Reply free?
Yes, Customer Service Reply is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Customer Service Reply support?
Customer Service Reply is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Customer Service Reply?
It is built and maintained by BytesAgain2 (@ckchzh); the current version is v2.0.0.
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