← 返回 Skills 市场

Customer Service Reply

Name: Customer Service Reply
Author: ckchzh

作者 BytesAgain2 · GitHub ↗ · v2.0.0 · MIT-0

cross-platform ✓ 安全检测通过

1030

总下载

当前安装

版本数

在 OpenClaw 中安装

/install customer-service-reply

功能描述

客服回复模板。售前咨询、售后处理、退换货、投诉回复、好评引导、升级处理、行业FAQ、满意度挽回。Customer service reply templates for pre-sale, after-sale, returns, complaints, escalation, FAQ generation, s...

使用说明 (SKILL.md)

customer-service-reply

客服话术和回复模板生成器。售前咨询、售后问题、差评回复、退换货、升级处理、行业FAQ、满意度挽回。

Usage

This skill provides a script cs.sh for generating customer service reply templates.

Commands

Command	Description
`cs.sh presale "产品" "客户问题"`	售前咨询回复
`cs.sh complaint "投诉内容"`	投诉处理话术
`cs.sh bad-review "差评内容"`	差评回复（诚恳+解决方案）
`cs.sh refund "退款原因"`	退换货话术
`cs.sh escalate "问题描述"`	升级处理方案（L1→L2→L3→L4分级话术）
`cs.sh faq "行业"`	行业FAQ自动生成（20个高频问题+标准回答）
`cs.sh satisfaction "评分" "反馈"`	满意度挽回（根据1-5分输出对应策略）
`cs.sh help`	显示帮助信息

How to run

bash scripts/cs.sh \x3Ccommand> [args...]

Examples

# 基础功能
bash scripts/cs.sh presale "蓝牙耳机" "能防水吗"
bash scripts/cs.sh complaint "发货太慢了，等了一周还没收到"
bash scripts/cs.sh bad-review "质量太差，用了两天就坏了"
bash scripts/cs.sh refund "尺码不合适想换货"

# 新增功能
bash scripts/cs.sh escalate "客户要求退一赔三，威胁投诉12315"
bash scripts/cs.sh faq "美妆"
bash scripts/cs.sh faq "数码"
bash scripts/cs.sh satisfaction "2" "产品有质量问题"
bash scripts/cs.sh satisfaction "5" "非常满意"

查看 tips.md 获取电商客服实战技巧（响应速度、投诉处理、满意度管理等）。

Notes

纯本地生成，不依赖外部API
Python 3.6+ 兼容
话术风格：专业、诚恳、有温度

💬 Feedback & Feature Requests: https://bytesagain.com/feedback Powered by BytesAgain | bytesagain.com

安全使用建议

What to check before installing: - Verify the files yourself: scripts/cs.sh and scripts/script.sh are readable and match the behavior you want. They appear to be simple local generators and log to ~/.local/share/customer-service-reply by default. - Ensure you have a safe python3 interpreter available (the cs.sh embeds a Python script). The registry metadata did not declare python3 as a required binary, so plan to run it in an environment where you control the interpreter. - Inspect SKILL.md for invisible/control characters (the scanner flagged unicode-control-chars). If you are unsure, open the file in a hex-capable editor or run a utility to show control characters. - If you want extra safety, run the scripts in a sandbox or throwaway account to confirm they do only local template generation and logging, and that they do not call network endpoints. - Expect the skill to create files under $XDG_DATA_HOME or $HOME/.local/share/customer-service-reply; if this is undesired, modify the CUSTOMER_SERVICE_REPLY_DIR env var or the scripts before use.

功能分析

Type: OpenClaw Skill Name: customer-service-reply Version: 2.0.0 The skill bundle is a legitimate customer service reply template generator. The primary script, `scripts/cs.sh`, contains Python logic to generate various response templates (presale, complaints, FAQs) based on user input without any external dependencies or network calls. A secondary utility script, `scripts/script.sh`, handles basic local logging and data management within a standard local directory. No indicators of data exfiltration, malicious execution, or prompt injection were found across the code or documentation.

能力评估

✓ Purpose & Capability

Name/description match the included scripts and documentation: the package provides local-generation of customer service reply templates, examples, and tips. The included files (cs.sh, script.sh, tips.md) implement templated replies and a small local data helper which are coherent with the stated purpose.

ℹ Instruction Scope

SKILL.md instructs running scripts/cs.sh and references tips.md; the runtime instructions are limited to generating templates locally. The embedded python program prints reply templates and does not attempt to read unrelated system files or transmit data. However, SKILL.md contains a pre-scan warning (unicode control chars) that could be an attempt to influence prompt evaluation; this is not typical for a template generator and should be inspected.

✓ Install Mechanism

No install spec — instruction-only with shipped scripts. No external downloads or package installs are performed by the skill bundle itself, which minimizes install-time risk.

ℹ Credentials

The skill declares no required env vars or credentials, which matches its local-only behavior. Two small mismatches: (1) the python-based generator requires python3 at runtime but the registry metadata lists no required binaries, and (2) scripts create and write to a data directory under XDG_DATA_HOME or $HOME/.local/share/customer-service-reply. Writing local logs/data is reasonable for this tool but should be expected by the user.

✓ Persistence & Privilege

The skill is not marked always:true and is user-invocable. It only writes data under its own data directory and does not modify other skills or system-wide configs. Its ability to run autonomously (model invocation enabled) is the platform default and not alone a concern here.

如何使用

确保已安装 OpenClaw（本地或 Docker 部署）
在对话框中输入安装命令：/install customer-service-reply
安装完成后，直接呼叫该 Skill 的名称或使用 /customer-service-reply 触发
根据 Skill 的参数说明提供必要输入，即可获得结构化输出

版本历史

v2.0.0

v2.5 standard: Use-when desc, homepage, source, security fix

v2.3.4

yaml-fix+quality

v2.3.3

yaml-fix+quality

v2.3.2

Quality upgrade

v2.3.1

Standards compliance: unique content, no template text

v2.3.0

Quality fixes: removed third-party references, aligned docs with implementation

v2.2.0

Enhanced descriptions for better AI triggering

v1.0.2

Runtime fix

v1.0.1

Add runtime declaration + security compliance

v1.1.1

Brand: [email protected]

v1.1.0

Major upgrade: new pain-point commands, tips.md reference doc, enhanced SEO.

v1.0.0

Initial release with Chinese SEO optimization.

元数据

Slug customer-service-reply

版本 2.0.0

许可证 MIT-0

累计安装 5

当前安装数 5

历史版本数 12

常见问题