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在 OpenClaw 中安装
/install whatsapp-biz-responder
功能描述
Automated customer support for Indian small businesses using WhatsApp Business API. Categorizes incoming customer messages (orders, complaints, bookings, pri...
安全使用建议
Before installing, ask the author to: (1) explicitly declare any additional required env vars or credentials (e.g., BUSINESS_EMAIL, outbound channel tokens for Telegram/owner messaging), (2) add ~/.openclaw/openclaw.json to the skill's declared required config paths or change the design to use a clearly scoped config location, (3) describe exactly how escalation messages are delivered (which service, which credentials are used), (4) confirm retention and privacy of forwarded customer conversations and tickets (where they are stored, for how long, who can access them), and (5) ensure the WABA_ACCESS_TOKEN has least privileges needed and that you set up the webhook in Meta Business Manager to point only to a trusted endpoint. If the author cannot clarify and update the manifest to match SKILL.md, treat the skill as risky because it may read local config and forward sensitive customer data via undeclared channels.
功能分析
Type: OpenClaw Skill
Name: whatsapp-biz-responder
Version: 1.0.0
The OpenClaw skill bundle appears benign. Its `SKILL.md` provides clear instructions for an AI agent to act as a WhatsApp business responder, utilizing environment variables for Meta API access and reading its configuration from `~/.openclaw/openclaw.json`. All described actions, such as sending messages via the Meta Cloud API and escalating queries, are aligned with its stated purpose. There is no evidence of data exfiltration to unauthorized endpoints, malicious code execution, persistence mechanisms, or prompt injection instructions designed to subvert the agent's core function or access unrelated sensitive data.
能力评估
Purpose & Capability
The required env vars (WABA_PHONE_NUMBER_ID, WABA_ACCESS_TOKEN) are appropriate for a WhatsApp Business API responder. However, the SKILL.md instructs reading/writing a business profile at ~/.openclaw/openclaw.json even though no config path is declared in the manifest — that's a mismatch between the manifest and instructions.
Instruction Scope
Instructions tell the agent to read a home-directory config (~/.openclaw/openclaw.json), detect language, classify messages, store tickets in agent memory, and forward full conversations to the owner via an "OpenClaw messaging channel (WhatsApp/Telegram)". The forwarding/delivery mechanism and an email address (BUSINESS_EMAIL) are referenced but no outbound-channel credentials or BUSINESS_EMAIL env var are declared. The instructions therefore require access and actions beyond what's declared and grant broad discretion to forward user data.
Install Mechanism
This is an instruction-only skill with no install spec and no code files—no artifacts will be written to disk by an installer. That reduces install-time risk.
Credentials
The declared envs (WABA_PHONE_NUMBER_ID, WABA_ACCESS_TOKEN) are proportional. But the SKILL.md references additional configuration items (BUSINESS_EMAIL, OpenClaw/Telegram outbound channel/auth) and a local config path that are not declared as required. Missing declarations make it unclear what secrets or tokens the skill will actually need at runtime.
Persistence & Privilege
The skill stores ticket state in agent memory and will forward messages to the owner; 'always' is false and autonomous invocation is default. Storing customer conversations in memory and forwarding them is expected for escalation but is sensitive behavior the owner should explicitly approve. The skill does not request system-wide privileges or modify other skills.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install whatsapp-biz-responder - 安装完成后，直接呼叫该 Skill 的名称或使用
/whatsapp-biz-responder触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
- Initial release of WhatsApp Business Responder for Indian small businesses.
- Automatically classifies incoming WhatsApp messages (orders, complaints, bookings, price queries).
- Sends auto-responses using customizable templates and basic Hindi/Hinglish detection.
- Escalates complex queries and complaints to the business owner with ticket tracking.
- Includes business profile config, ticket memory, outside-hours logic, and daily summary.
- Owner commands for template management, ticket resolution, and responder control.
元数据
常见问题
whatsapp biz responder 是什么？
Automated customer support for Indian small businesses using WhatsApp Business API. Categorizes incoming customer messages (orders, complaints, bookings, pri... 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 357 次。
如何安装 whatsapp biz responder？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install whatsapp-biz-responder」即可一键安装，无需额外配置。
whatsapp biz responder 是免费的吗？
是的，whatsapp biz responder 完全免费（开源免费），可自由下载、安装和使用。
whatsapp biz responder 支持哪些平台？
whatsapp biz responder 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 whatsapp biz responder？
由 utsavs（@utsavs）开发并维护，当前版本 v1.0.0。
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