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Install in OpenClaw
/install whatsapp-biz-responder
Description
Automated customer support for Indian small businesses using WhatsApp Business API. Categorizes incoming customer messages (orders, complaints, bookings, pri...
Usage Guidance
Before installing, ask the author to: (1) explicitly declare any additional required env vars or credentials (e.g., BUSINESS_EMAIL, outbound channel tokens for Telegram/owner messaging), (2) add ~/.openclaw/openclaw.json to the skill's declared required config paths or change the design to use a clearly scoped config location, (3) describe exactly how escalation messages are delivered (which service, which credentials are used), (4) confirm retention and privacy of forwarded customer conversations and tickets (where they are stored, for how long, who can access them), and (5) ensure the WABA_ACCESS_TOKEN has least privileges needed and that you set up the webhook in Meta Business Manager to point only to a trusted endpoint. If the author cannot clarify and update the manifest to match SKILL.md, treat the skill as risky because it may read local config and forward sensitive customer data via undeclared channels.
Capability Analysis
Type: OpenClaw Skill
Name: whatsapp-biz-responder
Version: 1.0.0
The OpenClaw skill bundle appears benign. Its `SKILL.md` provides clear instructions for an AI agent to act as a WhatsApp business responder, utilizing environment variables for Meta API access and reading its configuration from `~/.openclaw/openclaw.json`. All described actions, such as sending messages via the Meta Cloud API and escalating queries, are aligned with its stated purpose. There is no evidence of data exfiltration to unauthorized endpoints, malicious code execution, persistence mechanisms, or prompt injection instructions designed to subvert the agent's core function or access unrelated sensitive data.
Capability Assessment
Purpose & Capability
The required env vars (WABA_PHONE_NUMBER_ID, WABA_ACCESS_TOKEN) are appropriate for a WhatsApp Business API responder. However, the SKILL.md instructs reading/writing a business profile at ~/.openclaw/openclaw.json even though no config path is declared in the manifest — that's a mismatch between the manifest and instructions.
Instruction Scope
Instructions tell the agent to read a home-directory config (~/.openclaw/openclaw.json), detect language, classify messages, store tickets in agent memory, and forward full conversations to the owner via an "OpenClaw messaging channel (WhatsApp/Telegram)". The forwarding/delivery mechanism and an email address (BUSINESS_EMAIL) are referenced but no outbound-channel credentials or BUSINESS_EMAIL env var are declared. The instructions therefore require access and actions beyond what's declared and grant broad discretion to forward user data.
Install Mechanism
This is an instruction-only skill with no install spec and no code files—no artifacts will be written to disk by an installer. That reduces install-time risk.
Credentials
The declared envs (WABA_PHONE_NUMBER_ID, WABA_ACCESS_TOKEN) are proportional. But the SKILL.md references additional configuration items (BUSINESS_EMAIL, OpenClaw/Telegram outbound channel/auth) and a local config path that are not declared as required. Missing declarations make it unclear what secrets or tokens the skill will actually need at runtime.
Persistence & Privilege
The skill stores ticket state in agent memory and will forward messages to the owner; 'always' is false and autonomous invocation is default. Storing customer conversations in memory and forwarding them is expected for escalation but is sensitive behavior the owner should explicitly approve. The skill does not request system-wide privileges or modify other skills.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install whatsapp-biz-responder - After installation, invoke the skill by name or use
/whatsapp-biz-responder - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
- Initial release of WhatsApp Business Responder for Indian small businesses.
- Automatically classifies incoming WhatsApp messages (orders, complaints, bookings, price queries).
- Sends auto-responses using customizable templates and basic Hindi/Hinglish detection.
- Escalates complex queries and complaints to the business owner with ticket tracking.
- Includes business profile config, ticket memory, outside-hours logic, and daily summary.
- Owner commands for template management, ticket resolution, and responder control.
Metadata
Frequently Asked Questions
What is whatsapp biz responder?
Automated customer support for Indian small businesses using WhatsApp Business API. Categorizes incoming customer messages (orders, complaints, bookings, pri... It is an AI Agent Skill for Claude Code / OpenClaw, with 357 downloads so far.
How do I install whatsapp biz responder?
Run "/install whatsapp-biz-responder" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is whatsapp biz responder free?
Yes, whatsapp biz responder is completely free (open-source). You can download, install and use it at no cost.
Which platforms does whatsapp biz responder support?
whatsapp biz responder is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created whatsapp biz responder?
It is built and maintained by utsavs (@utsavs); the current version is v1.0.0.
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