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在 OpenClaw 中安装
/install support-queue-operations
功能描述
Structured triage and handoff for customer support ticket queues.
安全使用建议
This skill is plausible for support triage, but there are definite inconsistencies you should resolve before trusting it. Actions to consider: (1) Confirm the skill's publisher/source (metadata shows no homepage and an unknown owner ID). (2) Verify which command-line tools the skill expects (the SKILL.md references `support` and `workflow`) and only install/run this skill in an environment where those tools are intentionally provided. (3) Inspect or run the included scripts/templates in a sandbox—note the healthcheck script prints an unrelated identifier ('pipiwu-benchmark-beta-skill'), which suggests a packaging mistake. (4) Ask the publisher to correct the metadata (name/version mismatch) and to declare required binaries or an install procedure. (5) Do not provide secrets or system-level access on the basis of this skill until these inconsistencies are clarified.
功能分析
Type: OpenClaw Skill
Name: support-queue-operations
Version: 1.2.0
The skill bundle contains standard templates, scripts, and instructions for managing support ticket queues. The files, including SKILL.md and scripts like healthcheck.sh, show no signs of malicious intent, data exfiltration, or prompt injection, and their behavior aligns with the stated purpose of ticket triage and handoff.
能力评估
Purpose & Capability
The SKILL.md describes a 'support-queue-operations' skill that expects to run CLI commands like `support` and `workflow`, but the registry metadata's top-level Name is '1.2.0' (looks like a version placed in the name field) and the skill has no declared required binaries or install steps. That mismatch means the package does not declare the runtime capabilities it actually needs.
Instruction Scope
Runtime instructions explicitly call external commands (`support queue`, `support classify`, `support handoff`, `workflow checklist`, `workflow report`) and reference local templates. The skill does not document or declare the required CLIs or how those commands should be provided, which is a scope/operational gap. The templates and small scripts themselves are benign-looking, but one script's healthcheck echoes an unrelated identifier ('pipiwu-benchmark-beta-skill'), indicating possible copy‑paste or packaging errors.
Install Mechanism
There is no install spec (instruction-only plus a few tiny scripts/templates). This lowers installation risk because nothing is downloaded or extracted at install time, but it also means the skill relies on external CLIs being present without declaring them.
Credentials
The skill requests no environment variables, credentials, or config paths, which is proportionate for a guidance-style skill. However, because the instructions call external CLI tools, those tools (if installed) could themselves require credentials—this skill does not document that relationship.
Persistence & Privilege
always is false and the skill is user-invocable with normal autonomous invocation allowed. It does not request elevated or persistent system privileges and does not modify other skills or system config.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install support-queue-operations - 安装完成后，直接呼叫该 Skill 的名称或使用
/support-queue-operations触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.2.0
- Added a structured report template for post-task summaries.
- Introduced the core command: `workflow report --from templates/report.md`.
- Updated documentation to reflect new reporting capabilities.
- Minor script and asset updates for improved clarity.
v1.1.0
- Added a template checklist for support queue handoffs.
- Updated core commands to include use of the new checklist.
- Revised documentation to mention the checklist and improve clarity.
- Minor script and banner updates.
v1.0.0
Initial release of support-queue-operations.
- Provides structured triage and handoff process for support ticket queues.
- Includes commands for queue prioritization, ticket classification, and ownership handoff.
- Requires input of impacted service/team, urgency, assigned owner, and deadline.
- Emphasizes clear owner assignment, concise timeline notes, and artifact retention.
- Establishes baseline functionality for operational support workflows.
元数据
常见问题
1.2.0 是什么？
Structured triage and handoff for customer support ticket queues. 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 298 次。
如何安装 1.2.0？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install support-queue-operations」即可一键安装，无需额外配置。
1.2.0 是免费的吗？
是的，1.2.0 完全免费（开源免费），可自由下载、安装和使用。
1.2.0 支持哪些平台？
1.2.0 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 1.2.0？
由 Yikun Fu（@jiarani）开发并维护，当前版本 v1.2.0。
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