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Install in OpenClaw
/install support-queue-operations
Description
Structured triage and handoff for customer support ticket queues.
Usage Guidance
This skill is plausible for support triage, but there are definite inconsistencies you should resolve before trusting it. Actions to consider: (1) Confirm the skill's publisher/source (metadata shows no homepage and an unknown owner ID). (2) Verify which command-line tools the skill expects (the SKILL.md references `support` and `workflow`) and only install/run this skill in an environment where those tools are intentionally provided. (3) Inspect or run the included scripts/templates in a sandbox—note the healthcheck script prints an unrelated identifier ('pipiwu-benchmark-beta-skill'), which suggests a packaging mistake. (4) Ask the publisher to correct the metadata (name/version mismatch) and to declare required binaries or an install procedure. (5) Do not provide secrets or system-level access on the basis of this skill until these inconsistencies are clarified.
Capability Analysis
Type: OpenClaw Skill
Name: support-queue-operations
Version: 1.2.0
The skill bundle contains standard templates, scripts, and instructions for managing support ticket queues. The files, including SKILL.md and scripts like healthcheck.sh, show no signs of malicious intent, data exfiltration, or prompt injection, and their behavior aligns with the stated purpose of ticket triage and handoff.
Capability Assessment
Purpose & Capability
The SKILL.md describes a 'support-queue-operations' skill that expects to run CLI commands like `support` and `workflow`, but the registry metadata's top-level Name is '1.2.0' (looks like a version placed in the name field) and the skill has no declared required binaries or install steps. That mismatch means the package does not declare the runtime capabilities it actually needs.
Instruction Scope
Runtime instructions explicitly call external commands (`support queue`, `support classify`, `support handoff`, `workflow checklist`, `workflow report`) and reference local templates. The skill does not document or declare the required CLIs or how those commands should be provided, which is a scope/operational gap. The templates and small scripts themselves are benign-looking, but one script's healthcheck echoes an unrelated identifier ('pipiwu-benchmark-beta-skill'), indicating possible copy‑paste or packaging errors.
Install Mechanism
There is no install spec (instruction-only plus a few tiny scripts/templates). This lowers installation risk because nothing is downloaded or extracted at install time, but it also means the skill relies on external CLIs being present without declaring them.
Credentials
The skill requests no environment variables, credentials, or config paths, which is proportionate for a guidance-style skill. However, because the instructions call external CLI tools, those tools (if installed) could themselves require credentials—this skill does not document that relationship.
Persistence & Privilege
always is false and the skill is user-invocable with normal autonomous invocation allowed. It does not request elevated or persistent system privileges and does not modify other skills or system config.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install support-queue-operations - After installation, invoke the skill by name or use
/support-queue-operations - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.2.0
- Added a structured report template for post-task summaries.
- Introduced the core command: `workflow report --from templates/report.md`.
- Updated documentation to reflect new reporting capabilities.
- Minor script and asset updates for improved clarity.
v1.1.0
- Added a template checklist for support queue handoffs.
- Updated core commands to include use of the new checklist.
- Revised documentation to mention the checklist and improve clarity.
- Minor script and banner updates.
v1.0.0
Initial release of support-queue-operations.
- Provides structured triage and handoff process for support ticket queues.
- Includes commands for queue prioritization, ticket classification, and ownership handoff.
- Requires input of impacted service/team, urgency, assigned owner, and deadline.
- Emphasizes clear owner assignment, concise timeline notes, and artifact retention.
- Establishes baseline functionality for operational support workflows.
Metadata
Frequently Asked Questions
What is 1.2.0?
Structured triage and handoff for customer support ticket queues. It is an AI Agent Skill for Claude Code / OpenClaw, with 298 downloads so far.
How do I install 1.2.0?
Run "/install support-queue-operations" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is 1.2.0 free?
Yes, 1.2.0 is completely free (open-source). You can download, install and use it at no cost.
Which platforms does 1.2.0 support?
1.2.0 is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created 1.2.0?
It is built and maintained by Yikun Fu (@jiarani); the current version is v1.2.0.
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