← 返回 Skills 市场
96
总下载
0
收藏
0
当前安装
1
版本数
在 OpenClaw 中安装
/install support-flow-builder
功能描述
Turn ecommerce support policies, ticket patterns, and channel context into reusable support flows, agent playbooks, macros, bot handoff logic, and governance...
安全使用建议
This skill appears internally consistent and safe for generating offline support flow documentation. Before installing or running: (1) review the included handler.py if you will run code locally — it only formats input into markdown and reads stdin/argv; (2) if you later integrate these outputs with live helpdesk systems or automation, you will need additional connectors and credentials — those integrations should be reviewed separately; (3) monitor future updates for added network calls or env-var access (those would be the main cause for concern). If you require stricter guarantees, run the provided tests in an isolated environment first and inspect any new versions for remote-install or secret-access behavior.
功能分析
Type: OpenClaw Skill
Name: support-flow-builder
Version: 1.0.0
The skill is a documentation-focused tool designed to generate support workflows, agent playbooks, and macros based on user-provided scenarios. The implementation in handler.py is limited to string processing and logic based on internal dictionaries, with no network access, file system interaction, or execution of external commands. The instructions in SKILL.md are well-defined and align perfectly with the code's behavior.
能力标签
能力评估
Purpose & Capability
Name/description (support flow design for ecommerce CX) align with included code and SKILL.md. The skill does not request cloud credentials, binaries, or config paths that would be unrelated to producing policy-grounded flow documents.
Instruction Scope
SKILL.md instructs the agent to collect scenario and policy context and produce a markdown pack. It explicitly states it does not connect to live helpdesks, edit production bots, or inspect real ticket systems. The included handler.py only processes input text and renders a markdown output; there are no instructions to read unrelated files, environment variables, or external endpoints.
Install Mechanism
There is no install spec (instruction-first). No download/install steps are present. The bundle includes a small local Python handler and tests but nothing that fetches or executes remote code.
Credentials
The skill declares no required environment variables, credentials, or config paths. The code does not access os.environ or other secrets. The lack of requested secrets is proportionate to the skill's documentation/templating purpose.
Persistence & Privilege
Flags are default (always: false, user-invocable: true, disable-model-invocation: false). The skill does not persist configuration, modify other skills, or request permanent agent privileges.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install support-flow-builder - 安装完成后，直接呼叫该 Skill 的名称或使用
/support-flow-builder触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
support-flow-builder 1.0.0 – Initial release
- Provides a documentation-first approach to building ecommerce support flows from policies and ticket patterns.
- Generates reusable flow maps, agent playbooks, response macros, bot handoff logic, and governance notes.
- Works with inputs like ticket summaries, support policies, and scenario goals (refunds, returns, delivery delays, etc).
- Outputs a markdown pack including flow, macros, governance notes, and flags on policy gaps or sensitive cases.
- Designed for CX leaders, support managers, and ops teams—does not connect to live helpdesks or production systems.
元数据
常见问题
Support Flow Builder 是什么？
Turn ecommerce support policies, ticket patterns, and channel context into reusable support flows, agent playbooks, macros, bot handoff logic, and governance... 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 96 次。
如何安装 Support Flow Builder？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install support-flow-builder」即可一键安装，无需额外配置。
Support Flow Builder 是免费的吗？
是的，Support Flow Builder 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Support Flow Builder 支持哪些平台？
Support Flow Builder 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Support Flow Builder？
由 haidong（@harrylabsj）开发并维护，当前版本 v1.0.0。
推荐 Skills