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Install in OpenClaw
/install support-flow-builder
Description
Turn ecommerce support policies, ticket patterns, and channel context into reusable support flows, agent playbooks, macros, bot handoff logic, and governance...
Usage Guidance
This skill appears internally consistent and safe for generating offline support flow documentation. Before installing or running: (1) review the included handler.py if you will run code locally — it only formats input into markdown and reads stdin/argv; (2) if you later integrate these outputs with live helpdesk systems or automation, you will need additional connectors and credentials — those integrations should be reviewed separately; (3) monitor future updates for added network calls or env-var access (those would be the main cause for concern). If you require stricter guarantees, run the provided tests in an isolated environment first and inspect any new versions for remote-install or secret-access behavior.
Capability Analysis
Type: OpenClaw Skill
Name: support-flow-builder
Version: 1.0.0
The skill is a documentation-focused tool designed to generate support workflows, agent playbooks, and macros based on user-provided scenarios. The implementation in handler.py is limited to string processing and logic based on internal dictionaries, with no network access, file system interaction, or execution of external commands. The instructions in SKILL.md are well-defined and align perfectly with the code's behavior.
Capability Tags
Capability Assessment
Purpose & Capability
Name/description (support flow design for ecommerce CX) align with included code and SKILL.md. The skill does not request cloud credentials, binaries, or config paths that would be unrelated to producing policy-grounded flow documents.
Instruction Scope
SKILL.md instructs the agent to collect scenario and policy context and produce a markdown pack. It explicitly states it does not connect to live helpdesks, edit production bots, or inspect real ticket systems. The included handler.py only processes input text and renders a markdown output; there are no instructions to read unrelated files, environment variables, or external endpoints.
Install Mechanism
There is no install spec (instruction-first). No download/install steps are present. The bundle includes a small local Python handler and tests but nothing that fetches or executes remote code.
Credentials
The skill declares no required environment variables, credentials, or config paths. The code does not access os.environ or other secrets. The lack of requested secrets is proportionate to the skill's documentation/templating purpose.
Persistence & Privilege
Flags are default (always: false, user-invocable: true, disable-model-invocation: false). The skill does not persist configuration, modify other skills, or request permanent agent privileges.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install support-flow-builder - After installation, invoke the skill by name or use
/support-flow-builder - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
support-flow-builder 1.0.0 – Initial release
- Provides a documentation-first approach to building ecommerce support flows from policies and ticket patterns.
- Generates reusable flow maps, agent playbooks, response macros, bot handoff logic, and governance notes.
- Works with inputs like ticket summaries, support policies, and scenario goals (refunds, returns, delivery delays, etc).
- Outputs a markdown pack including flow, macros, governance notes, and flags on policy gaps or sensitive cases.
- Designed for CX leaders, support managers, and ops teams—does not connect to live helpdesks or production systems.
Metadata
Frequently Asked Questions
What is Support Flow Builder?
Turn ecommerce support policies, ticket patterns, and channel context into reusable support flows, agent playbooks, macros, bot handoff logic, and governance... It is an AI Agent Skill for Claude Code / OpenClaw, with 96 downloads so far.
How do I install Support Flow Builder?
Run "/install support-flow-builder" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Support Flow Builder free?
Yes, Support Flow Builder is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Support Flow Builder support?
Support Flow Builder is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Support Flow Builder?
It is built and maintained by haidong (@harrylabsj); the current version is v1.0.0.
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