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在 OpenClaw 中安装
/install service-qa-coach
功能描述
Review support quality for chat, email, phone, social DM, or marketplace service teams. Use when a team needs a QA scorecard, failure-mode analysis, coaching...
安全使用建议
This skill appears coherent and low-risk: it only analyzes user-provided notes and returns a markdown QA coaching brief. Before installing or using it, avoid pasting sensitive customer PII or confidential records into the input (the skill will process whatever text you provide). Be aware the analysis is heuristic (simple substring matching) and can misclassify or miss nuances; do not use its output as the sole basis for disciplinary, legal, or compliance decisions. If you need guaranteed privacy or stronger accuracy, consider running the code in your own vetted environment or augmenting it with richer data and human review.
功能分析
Type: OpenClaw Skill
Name: service-qa-coach
Version: 1.0.0
The skill is a text-processing tool designed to generate customer service QA coaching briefs and scorecards based on user-provided notes. The logic in handler.py uses simple keyword matching to categorize inputs and construct a markdown report, with no external network calls, file system access, or suspicious execution patterns. The SKILL.md instructions are well-aligned with the stated purpose and include explicit safety warnings against claiming access to live data.
能力评估
Purpose & Capability
The name/description (Service QA Coach) matches the code and SKILL.md: both implement heuristic analysis of user-supplied support notes and produce a QA/coaching brief. There are no environment variables, binaries, or external services required that would be unexpected for this purpose.
Instruction Scope
SKILL.md explicitly forbids connecting to live ticketing, recordings, CRMs, or customer records. The provided handler.py only normalizes input, performs local keyword matching, and renders a markdown brief; it does not read files, call networks, or access environment credentials. The skill does instruct the agent to rely on user-supplied notes only — which is coherent with the declared scope.
Install Mechanism
No install spec is provided (instruction-only). Two Python files are included but there is no package download, no installers, and nothing is written to disk beyond normal execution. This is low-risk from an installation perspective.
Credentials
The skill requests no environment variables, credentials, or config paths. The functionality (text heuristics and rendering) does not require any secrets or system-level access, so the lack of requested credentials is proportionate.
Persistence & Privilege
The skill does not request always: true, does not modify other skills or global agent settings, and contains no code to persist credentials or alter system configuration. Autonomous invocation remains enabled by platform default but that is expected and not excessive here.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install service-qa-coach - 安装完成后，直接呼叫该 Skill 的名称或使用
/service-qa-coach触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
Initial release of Service QA Coach.
- Provides structured QA and coaching briefs for support teams across chat, email, phone, social DM, and marketplace channels.
- Helps define scorecards, isolate likely failure modes, and recommend coaching actions based on user-provided notes.
- Includes guidance for sampling reviews, calibration rhythms, and team coaching plans without requiring live system access.
- Delivers clear markdown outputs with QA summary, rubric, failure review, and calibration steps.
- Emphasizes no access to live tickets or sensitive customer data; all guidance is based strictly on inputs provided.
元数据
常见问题
Service Qa Coach 是什么？
Review support quality for chat, email, phone, social DM, or marketplace service teams. Use when a team needs a QA scorecard, failure-mode analysis, coaching... 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 95 次。
如何安装 Service Qa Coach？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install service-qa-coach」即可一键安装，无需额外配置。
Service Qa Coach 是免费的吗？
是的，Service Qa Coach 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Service Qa Coach 支持哪些平台？
Service Qa Coach 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Service Qa Coach？
由 haidong（@harrylabsj）开发并维护，当前版本 v1.0.0。
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