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Install in OpenClaw
/install service-qa-coach
Description
Review support quality for chat, email, phone, social DM, or marketplace service teams. Use when a team needs a QA scorecard, failure-mode analysis, coaching...
Usage Guidance
This skill appears coherent and low-risk: it only analyzes user-provided notes and returns a markdown QA coaching brief. Before installing or using it, avoid pasting sensitive customer PII or confidential records into the input (the skill will process whatever text you provide). Be aware the analysis is heuristic (simple substring matching) and can misclassify or miss nuances; do not use its output as the sole basis for disciplinary, legal, or compliance decisions. If you need guaranteed privacy or stronger accuracy, consider running the code in your own vetted environment or augmenting it with richer data and human review.
Capability Analysis
Type: OpenClaw Skill
Name: service-qa-coach
Version: 1.0.0
The skill is a text-processing tool designed to generate customer service QA coaching briefs and scorecards based on user-provided notes. The logic in handler.py uses simple keyword matching to categorize inputs and construct a markdown report, with no external network calls, file system access, or suspicious execution patterns. The SKILL.md instructions are well-aligned with the stated purpose and include explicit safety warnings against claiming access to live data.
Capability Assessment
Purpose & Capability
The name/description (Service QA Coach) matches the code and SKILL.md: both implement heuristic analysis of user-supplied support notes and produce a QA/coaching brief. There are no environment variables, binaries, or external services required that would be unexpected for this purpose.
Instruction Scope
SKILL.md explicitly forbids connecting to live ticketing, recordings, CRMs, or customer records. The provided handler.py only normalizes input, performs local keyword matching, and renders a markdown brief; it does not read files, call networks, or access environment credentials. The skill does instruct the agent to rely on user-supplied notes only — which is coherent with the declared scope.
Install Mechanism
No install spec is provided (instruction-only). Two Python files are included but there is no package download, no installers, and nothing is written to disk beyond normal execution. This is low-risk from an installation perspective.
Credentials
The skill requests no environment variables, credentials, or config paths. The functionality (text heuristics and rendering) does not require any secrets or system-level access, so the lack of requested credentials is proportionate.
Persistence & Privilege
The skill does not request always: true, does not modify other skills or global agent settings, and contains no code to persist credentials or alter system configuration. Autonomous invocation remains enabled by platform default but that is expected and not excessive here.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install service-qa-coach - After installation, invoke the skill by name or use
/service-qa-coach - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
Initial release of Service QA Coach.
- Provides structured QA and coaching briefs for support teams across chat, email, phone, social DM, and marketplace channels.
- Helps define scorecards, isolate likely failure modes, and recommend coaching actions based on user-provided notes.
- Includes guidance for sampling reviews, calibration rhythms, and team coaching plans without requiring live system access.
- Delivers clear markdown outputs with QA summary, rubric, failure review, and calibration steps.
- Emphasizes no access to live tickets or sensitive customer data; all guidance is based strictly on inputs provided.
Metadata
Frequently Asked Questions
What is Service Qa Coach?
Review support quality for chat, email, phone, social DM, or marketplace service teams. Use when a team needs a QA scorecard, failure-mode analysis, coaching... It is an AI Agent Skill for Claude Code / OpenClaw, with 95 downloads so far.
How do I install Service Qa Coach?
Run "/install service-qa-coach" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Service Qa Coach free?
Yes, Service Qa Coach is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Service Qa Coach support?
Service Qa Coach is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Service Qa Coach?
It is built and maintained by haidong (@harrylabsj); the current version is v1.0.0.
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