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在 OpenClaw 中安装
/install query-customer-service-record
功能描述
查询霍小钉客户服务记录。使用场景：用户需要查询某个客户的服务小计记录时，自动解析客户名称、调用搜索接口确认客户、处理多客户选择、查询服务记录并展示总结。
安全使用建议
This skill appears to do only what it claims: it calls two API endpoints on a configurable base_url and formats the results. Before installing or using it, verify: 1) the default base_url (https://hxd.ahdingtalk.com:8843) is the intended/authorized endpoint for your organization; 2) whether the API requires authentication in your environment (the script assumes none); 3) the environment has Python and the 'requests' library; and 4) you are comfortable allowing the agent to make network requests to the provided base_url because customer records are likely sensitive. If you plan to use it productionally, consider adding TLS/hostname validation checks, authentication headers, and explicit handling/logging policies for sensitive data.
功能分析
Type: OpenClaw Skill
Name: query-customer-service-record
Version: 1.0.0
The skill bundle is designed to query customer service records from a specific business API (hxd.ahdingtalk.com). The Python script (scripts/query_service.py) implements standard search and retrieval logic using the requests library, and the instructions in SKILL.md accurately reflect the code's behavior without any evidence of malicious intent, data exfiltration, or prompt injection.
能力评估
Purpose & Capability
Name/description match the behavior: the SKILL.md and included script only call customer search and service-record endpoints on a configurable base_url. No unrelated credentials, binaries, or services are requested.
Instruction Scope
Runtime instructions stay within the stated scope: parse customer name/time, call the provided script to search and fetch records, ask the user to disambiguate when multiple matches occur, and format results. The instructions do not request unrelated files, environment variables, or system data.
Install Mechanism
No install spec (instruction-only) and a small Python script is bundled. This is low risk, but users must ensure Python and the 'requests' package are available; nothing is downloaded from external URLs.
Credentials
The skill requires no environment variables or credentials. The script accepts a base_url parameter (default provided) and currently assumes no authentication — this aligns with the SKILL.md note that auth can be added later.
Persistence & Privilege
Skill is not always-enabled, does not request system or other-skill configuration, and does not persist or modify global agent settings.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install query-customer-service-record - 安装完成后，直接呼叫该 Skill 的名称或使用
/query-customer-service-record触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
Initial release of the query-customer-service-record skill.
- Enables users to query and summarize customer service records for 霍小钉.
- Automatically extracts customer names and optional time ranges from user input.
- Handles customer search, including multiple or zero matches with user prompts.
- Retrieves and formats detailed service records, including counts, participants, service types, and time span.
- Provides clear workflows, error handling, and usage examples.
元数据
常见问题
Query Customer Service Record 是什么？
查询霍小钉客户服务记录。使用场景：用户需要查询某个客户的服务小计记录时，自动解析客户名称、调用搜索接口确认客户、处理多客户选择、查询服务记录并展示总结。 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 101 次。
如何安装 Query Customer Service Record？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install query-customer-service-record」即可一键安装，无需额外配置。
Query Customer Service Record 是免费的吗？
是的，Query Customer Service Record 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Query Customer Service Record 支持哪些平台？
Query Customer Service Record 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Query Customer Service Record？
由 xiaodouzi（@adtomato）开发并维护，当前版本 v1.0.0。
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