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Persona Customer Support
作者
googleworkspace-bot
· GitHub ↗
· v1.0.12
· MIT-0
491
总下载
0
收藏
12
当前安装
13
版本数
在 OpenClaw 中安装
/install persona-customer-support
功能描述
Manage customer support — track tickets, respond, escalate issues.
安全使用建议
This skill itself is an instruction-only persona that calls a 'gws' CLI and four gws-* helper skills to manage Gmail, Sheets, Chat, and Calendar. Before enabling: 1) Inspect the gws, gws-gmail, gws-sheets, gws-chat, and gws-calendar skills to see exactly what Google OAuth scopes and permissions they request (they will need access to your email, sheets, chat, and calendar). 2) Confirm you trust the publisher/source (no homepage or author metadata is provided). 3) Ensure the 'gws' binary is from a trusted origin and understand where it runs and logs actions. 4) If possible, test with a limited or service account that has only the minimum required access. 5) Monitor activity (audit logs) after enabling so you can revoke access if unexpected actions occur.
功能分析
Type: OpenClaw Skill
Name: persona-customer-support
Version: 1.0.12
The skill bundle defines a standard customer support persona designed to orchestrate Google Workspace tasks using the 'gws' utility. The instructions in SKILL.md focus on legitimate activities such as triaging emails, logging tickets in spreadsheets, and scheduling calendar events, with no evidence of malicious intent, data exfiltration, or prompt injection.
能力评估
Purpose & Capability
The name/description (manage support tickets, respond, escalate) matches the runtime instructions which invoke gws gmail/sheets/chat/calendar workflows. Requiring the 'gws' binary and the listed gws-* utility skills is proportionate for this purpose.
Instruction Scope
SKILL.md only instructs using gws commands to triage email, convert emails to tasks, append sheets, post to chat, and insert calendar events. It does not instruct reading unrelated files, environment variables, or sending data to unexpected external endpoints.
Install Mechanism
There is no install spec and no code files; this is instruction-only so nothing is written to disk by the skill itself. That minimizes installation risk.
Credentials
The skill declares no environment variables or credentials itself. However, it requires auxiliary gws-* skills which almost certainly need Google OAuth credentials and scopes (Gmail, Sheets, Chat, Calendar). Those delegated permissions are the real privilege surface — review the gws-* skills' required scopes before enabling.
Persistence & Privilege
always:false and default autonomous invocation are used (normal). The skill does not request persistent system-wide changes or modify other skills' configs. Autonomous invocation combined with the delegated Google scopes is the main runtime risk and should be considered when enabling.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install persona-customer-support - 安装完成后，直接呼叫该 Skill 的名称或使用
/persona-customer-support触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.12
- Updated version number in SKILL.md metadata from 0.22.4 to 0.22.5.
v1.0.11
- Bumped metadata version from 0.22.3 to 0.22.4 in SKILL.md.
v1.0.10
- Updated version from 0.22.2 to 0.22.3 in SKILL.md
- No other content changes made
v1.0.9
- Updated metadata version from 0.22.1 to 0.22.2 in SKILL.md.
v1.0.8
- Updated skill metadata version from 0.22.0 to 0.22.1 in SKILL.md.
- No changes to functionality or documentation content.
v1.0.7
- Updated version to 0.22.0 in metadata.
- No other content or instruction changes.
v1.0.6
- Updated skill metadata version from 0.21.1 to 0.21.2 in SKILL.md.
- No changes to functionality, instructions, or tips.
v1.0.5
- Updated skill version from 0.20.1 to 0.21.1 in metadata.
- No other changes made to documentation or features.
v1.0.4
- Updated version number in the metadata from 0.20.0 to 0.20.1.
v1.0.3
- Bumped version from 0.19.0 to 0.20.0 in metadata.
- No functional or documentation changes were made beyond the version update.
v1.0.2
- Updated metadata structure: moved version info under the metadata section and set version to 0.19.0.
- Removed redundant top-level version field.
- No changes to core instructions, workflows, or tips.
v1.0.1
- Updated SKILL.md to use YAML list formatting for required bins and skills under metadata.
- No changes to functionality or instructions.
v1.0.0
Initial release of persona-customer-support.
- Enables managing customer support activities: track tickets, respond to inquiries, and escalate issues.
- Requires supporting skills: gws-gmail, gws-sheets, gws-chat, and gws-calendar.
- Provides step-by-step workflows for triaging emails, converting them to tasks, logging status, escalating issues, and scheduling follow-ups.
- Includes practical tips for efficient inbox management and dashboard views.
元数据
常见问题
Persona Customer Support 是什么？
Manage customer support — track tickets, respond, escalate issues. 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 491 次。
如何安装 Persona Customer Support？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install persona-customer-support」即可一键安装，无需额外配置。
Persona Customer Support 是免费的吗？
是的，Persona Customer Support 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Persona Customer Support 支持哪些平台？
Persona Customer Support 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Persona Customer Support？
由 googleworkspace-bot（@googleworkspace-bot）开发并维护，当前版本 v1.0.12。
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