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Persona Customer Support
by
googleworkspace-bot
· GitHub ↗
· v1.0.12
· MIT-0
491
Downloads
0
Stars
12
Active Installs
13
Versions
Install in OpenClaw
/install persona-customer-support
Description
Manage customer support — track tickets, respond, escalate issues.
Usage Guidance
This skill itself is an instruction-only persona that calls a 'gws' CLI and four gws-* helper skills to manage Gmail, Sheets, Chat, and Calendar. Before enabling: 1) Inspect the gws, gws-gmail, gws-sheets, gws-chat, and gws-calendar skills to see exactly what Google OAuth scopes and permissions they request (they will need access to your email, sheets, chat, and calendar). 2) Confirm you trust the publisher/source (no homepage or author metadata is provided). 3) Ensure the 'gws' binary is from a trusted origin and understand where it runs and logs actions. 4) If possible, test with a limited or service account that has only the minimum required access. 5) Monitor activity (audit logs) after enabling so you can revoke access if unexpected actions occur.
Capability Analysis
Type: OpenClaw Skill
Name: persona-customer-support
Version: 1.0.12
The skill bundle defines a standard customer support persona designed to orchestrate Google Workspace tasks using the 'gws' utility. The instructions in SKILL.md focus on legitimate activities such as triaging emails, logging tickets in spreadsheets, and scheduling calendar events, with no evidence of malicious intent, data exfiltration, or prompt injection.
Capability Assessment
Purpose & Capability
The name/description (manage support tickets, respond, escalate) matches the runtime instructions which invoke gws gmail/sheets/chat/calendar workflows. Requiring the 'gws' binary and the listed gws-* utility skills is proportionate for this purpose.
Instruction Scope
SKILL.md only instructs using gws commands to triage email, convert emails to tasks, append sheets, post to chat, and insert calendar events. It does not instruct reading unrelated files, environment variables, or sending data to unexpected external endpoints.
Install Mechanism
There is no install spec and no code files; this is instruction-only so nothing is written to disk by the skill itself. That minimizes installation risk.
Credentials
The skill declares no environment variables or credentials itself. However, it requires auxiliary gws-* skills which almost certainly need Google OAuth credentials and scopes (Gmail, Sheets, Chat, Calendar). Those delegated permissions are the real privilege surface — review the gws-* skills' required scopes before enabling.
Persistence & Privilege
always:false and default autonomous invocation are used (normal). The skill does not request persistent system-wide changes or modify other skills' configs. Autonomous invocation combined with the delegated Google scopes is the main runtime risk and should be considered when enabling.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install persona-customer-support - After installation, invoke the skill by name or use
/persona-customer-support - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.12
- Updated version number in SKILL.md metadata from 0.22.4 to 0.22.5.
v1.0.11
- Bumped metadata version from 0.22.3 to 0.22.4 in SKILL.md.
v1.0.10
- Updated version from 0.22.2 to 0.22.3 in SKILL.md
- No other content changes made
v1.0.9
- Updated metadata version from 0.22.1 to 0.22.2 in SKILL.md.
v1.0.8
- Updated skill metadata version from 0.22.0 to 0.22.1 in SKILL.md.
- No changes to functionality or documentation content.
v1.0.7
- Updated version to 0.22.0 in metadata.
- No other content or instruction changes.
v1.0.6
- Updated skill metadata version from 0.21.1 to 0.21.2 in SKILL.md.
- No changes to functionality, instructions, or tips.
v1.0.5
- Updated skill version from 0.20.1 to 0.21.1 in metadata.
- No other changes made to documentation or features.
v1.0.4
- Updated version number in the metadata from 0.20.0 to 0.20.1.
v1.0.3
- Bumped version from 0.19.0 to 0.20.0 in metadata.
- No functional or documentation changes were made beyond the version update.
v1.0.2
- Updated metadata structure: moved version info under the metadata section and set version to 0.19.0.
- Removed redundant top-level version field.
- No changes to core instructions, workflows, or tips.
v1.0.1
- Updated SKILL.md to use YAML list formatting for required bins and skills under metadata.
- No changes to functionality or instructions.
v1.0.0
Initial release of persona-customer-support.
- Enables managing customer support activities: track tickets, respond to inquiries, and escalate issues.
- Requires supporting skills: gws-gmail, gws-sheets, gws-chat, and gws-calendar.
- Provides step-by-step workflows for triaging emails, converting them to tasks, logging status, escalating issues, and scheduling follow-ups.
- Includes practical tips for efficient inbox management and dashboard views.
Metadata
Frequently Asked Questions
What is Persona Customer Support?
Manage customer support — track tickets, respond, escalate issues. It is an AI Agent Skill for Claude Code / OpenClaw, with 491 downloads so far.
How do I install Persona Customer Support?
Run "/install persona-customer-support" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Persona Customer Support free?
Yes, Persona Customer Support is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Persona Customer Support support?
Persona Customer Support is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Persona Customer Support?
It is built and maintained by googleworkspace-bot (@googleworkspace-bot); the current version is v1.0.12.
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