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版本数
在 OpenClaw 中安装
/install pdq-faq-from-support
功能描述
Turn customer-support and pre-sales conversations into product-detail-page (PDP) copy—especially FAQs and objection-handling blocks—by mining recent tickets/...
安全使用建议
This skill is internally consistent and low-risk, but follow these practical precautions before using it: (1) only upload de-identified support logs — remove names, emails, order numbers and other PII first; (2) provide proofs (manuals, certifications, warranty docs) before the skill drafts any substantive claims and have legal/quality review for regulated categories; (3) limit scope to pre-purchase questions unless you explicitly want post-purchase policy copy; (4) test on small samples to validate the theme-extraction and avoid publishing inaccurate assertions. If you need the skill to operate on live ticket exports automatically, verify the ingestion pipeline enforces de-identification and access controls.
功能分析
Type: OpenClaw Skill
Name: pdq-faq-from-support
Version: 1.0.0
The skill bundle is a legitimate tool designed to help e-commerce merchants convert customer support tickets into product page FAQs and copy. The instructions in SKILL.md and the supporting playbook in references/support_to_pdp_playbook.md are well-structured, focused on the stated task, and include explicit mentions of PII handling and compliance guardrails. No executable code, suspicious network activity, or prompt-injection attacks were found.
能力评估
Purpose & Capability
Name/description (turn support tickets into PDP FAQ/copy) match the SKILL.md, references, and evals. The skill asks for product scope, channels, and proof assets — all reasonable for its stated task. There are no unrelated credential or binary requests.
Instruction Scope
Runtime instructions confine the agent to: extracting themes from user-provided logs, producing a 4–5 row table, giving an ingestion sketch, and recommending placement and guardrails. It explicitly calls out PII de-identification and asks clarifying questions when data is missing. There are no instructions to read system files, environment variables, or to send data to external endpoints.
Install Mechanism
No install spec and no code files that will be written/executed. The skill is instruction-only, so nothing is downloaded or installed during enablement.
Credentials
The skill declares no required environment variables, credentials, or config paths. All data inputs are expected to be user-supplied ticket/chat exports or proof assets — proportional to the stated purpose.
Persistence & Privilege
always:false and user-invocable default behaviors are set. The skill does not request permanent system presence or modify other skills/configurations. Autonomous invocation is allowed (platform default) but not combined with other elevated privileges here.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install pdq-faq-from-support - 安装完成后，直接呼叫该 Skill 的名称或使用
/pdq-faq-from-support触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
Initial release of the “pdp-faq-from-support” skill.
- Converts recurring pre-purchase customer doubts from support interactions into effective product detail page (PDP) FAQs and trust-building content.
- Enforces a structured workflow: data ingestion sketch, theme extraction, evidence, PDP placement mapping, and rewritten on-page copy with rationale.
- Provides a mandatory, structured Markdown output table mapping high-impact customer doubts to actionable PDP content.
- Includes clear criteria and guardrails on when not to use the skill (e.g., for SEO-only or post-purchase policy content).
- Offers methodology guidance and a minimal data request workflow if raw support data is missing.
元数据
常见问题
FAQ Support 是什么？
Turn customer-support and pre-sales conversations into product-detail-page (PDP) copy—especially FAQs and objection-handling blocks—by mining recent tickets/... 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 142 次。
如何安装 FAQ Support？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install pdq-faq-from-support」即可一键安装，无需额外配置。
FAQ Support 是免费的吗？
是的，FAQ Support 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
FAQ Support 支持哪些平台？
FAQ Support 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 FAQ Support？
由 RIJOY-AI（@rijoyai）开发并维护，当前版本 v1.0.0。
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