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Install in OpenClaw
/install pdq-faq-from-support
Description
Turn customer-support and pre-sales conversations into product-detail-page (PDP) copy—especially FAQs and objection-handling blocks—by mining recent tickets/...
Usage Guidance
This skill is internally consistent and low-risk, but follow these practical precautions before using it: (1) only upload de-identified support logs — remove names, emails, order numbers and other PII first; (2) provide proofs (manuals, certifications, warranty docs) before the skill drafts any substantive claims and have legal/quality review for regulated categories; (3) limit scope to pre-purchase questions unless you explicitly want post-purchase policy copy; (4) test on small samples to validate the theme-extraction and avoid publishing inaccurate assertions. If you need the skill to operate on live ticket exports automatically, verify the ingestion pipeline enforces de-identification and access controls.
Capability Analysis
Type: OpenClaw Skill
Name: pdq-faq-from-support
Version: 1.0.0
The skill bundle is a legitimate tool designed to help e-commerce merchants convert customer support tickets into product page FAQs and copy. The instructions in SKILL.md and the supporting playbook in references/support_to_pdp_playbook.md are well-structured, focused on the stated task, and include explicit mentions of PII handling and compliance guardrails. No executable code, suspicious network activity, or prompt-injection attacks were found.
Capability Assessment
Purpose & Capability
Name/description (turn support tickets into PDP FAQ/copy) match the SKILL.md, references, and evals. The skill asks for product scope, channels, and proof assets — all reasonable for its stated task. There are no unrelated credential or binary requests.
Instruction Scope
Runtime instructions confine the agent to: extracting themes from user-provided logs, producing a 4–5 row table, giving an ingestion sketch, and recommending placement and guardrails. It explicitly calls out PII de-identification and asks clarifying questions when data is missing. There are no instructions to read system files, environment variables, or to send data to external endpoints.
Install Mechanism
No install spec and no code files that will be written/executed. The skill is instruction-only, so nothing is downloaded or installed during enablement.
Credentials
The skill declares no required environment variables, credentials, or config paths. All data inputs are expected to be user-supplied ticket/chat exports or proof assets — proportional to the stated purpose.
Persistence & Privilege
always:false and user-invocable default behaviors are set. The skill does not request permanent system presence or modify other skills/configurations. Autonomous invocation is allowed (platform default) but not combined with other elevated privileges here.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install pdq-faq-from-support - After installation, invoke the skill by name or use
/pdq-faq-from-support - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
Initial release of the “pdp-faq-from-support” skill.
- Converts recurring pre-purchase customer doubts from support interactions into effective product detail page (PDP) FAQs and trust-building content.
- Enforces a structured workflow: data ingestion sketch, theme extraction, evidence, PDP placement mapping, and rewritten on-page copy with rationale.
- Provides a mandatory, structured Markdown output table mapping high-impact customer doubts to actionable PDP content.
- Includes clear criteria and guardrails on when not to use the skill (e.g., for SEO-only or post-purchase policy content).
- Offers methodology guidance and a minimal data request workflow if raw support data is missing.
Metadata
Frequently Asked Questions
What is FAQ Support?
Turn customer-support and pre-sales conversations into product-detail-page (PDP) copy—especially FAQs and objection-handling blocks—by mining recent tickets/... It is an AI Agent Skill for Claude Code / OpenClaw, with 142 downloads so far.
How do I install FAQ Support?
Run "/install pdq-faq-from-support" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is FAQ Support free?
Yes, FAQ Support is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does FAQ Support support?
FAQ Support is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created FAQ Support?
It is built and maintained by RIJOY-AI (@rijoyai); the current version is v1.0.0.
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