Openclaw Itsm Skill

分析嘉为蓝鲸 ITSM 工单数据，提供新工单处理建议、趋势报表、高频问题识别及 SLA 超时风险监控，支持多流程字段自动映射。

This skill's description and instructions align with an ITSM analysis tool, but the package is instruction-only and does not include the referenced Python scripts, config files, or reference documentation. Before installing or running it: 1) Ask the publisher for the missing scripts and a dependency list (Python version, required pip packages) and review their code for data-handling and network calls. 2) Do not provide BK_ITSM_API_KEY or WEBHOOK_URL until you have inspected the scripts; a webhook may send sensitive ticket data externally. 3) If you plan to run the scripts, run them in an isolated environment (sandbox/container) and audit outbound network traffic. 4) Prefer a version that bundles the implementation or points to a trusted repository (e.g., GitHub) with release artifacts you can inspect. If the publisher cannot provide the missing artifacts or a trustworthy source, treat this skill as incomplete and avoid using it with real ticket data.

Type: OpenClaw Skill Name: openclaw-itsm-skill Version: 0.1.0 The skill bundle is a legitimate ITSM ticket analysis tool designed for the BlueKing (嘉为蓝鲸) platform. The SKILL.md documentation provides structured instructions for an AI agent to perform ticket classification, trend analysis, and SLA monitoring by executing local Python scripts (e.g., analyze_ticket.py, trend_analysis.py). While it handles sensitive data like API keys and Webhook URLs, these are standard requirements for its stated purpose, and there is no evidence of data exfiltration, malicious command execution, or harmful prompt injection in the provided files.