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Openclaw Itsm Skill
by
MichaelJochen
· GitHub ↗
· v0.1.0
· MIT-0
324
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0
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0
Active Installs
1
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Install in OpenClaw
/install openclaw-itsm-skill
Description
分析嘉为蓝鲸 ITSM 工单数据，提供新工单处理建议、趋势报表、高频问题识别及 SLA 超时风险监控，支持多流程字段自动映射。
Usage Guidance
This skill's description and instructions align with an ITSM analysis tool, but the package is instruction-only and does not include the referenced Python scripts, config files, or reference documentation. Before installing or running it: 1) Ask the publisher for the missing scripts and a dependency list (Python version, required pip packages) and review their code for data-handling and network calls. 2) Do not provide BK_ITSM_API_KEY or WEBHOOK_URL until you have inspected the scripts; a webhook may send sensitive ticket data externally. 3) If you plan to run the scripts, run them in an isolated environment (sandbox/container) and audit outbound network traffic. 4) Prefer a version that bundles the implementation or points to a trusted repository (e.g., GitHub) with release artifacts you can inspect. If the publisher cannot provide the missing artifacts or a trustworthy source, treat this skill as incomplete and avoid using it with real ticket data.
Capability Analysis
Type: OpenClaw Skill
Name: openclaw-itsm-skill
Version: 0.1.0
The skill bundle is a legitimate ITSM ticket analysis tool designed for the BlueKing (嘉为蓝鲸) platform. The SKILL.md documentation provides structured instructions for an AI agent to perform ticket classification, trend analysis, and SLA monitoring by executing local Python scripts (e.g., analyze_ticket.py, trend_analysis.py). While it handles sensitive data like API keys and Webhook URLs, these are standard requirements for its stated purpose, and there is no evidence of data exfiltration, malicious command execution, or harmful prompt injection in the provided files.
Capability Assessment
Purpose & Capability
The skill's stated goal—analyzing BlueKing ITSM tickets, trend reports, clustering, and SLA monitoring—matches the instructions. Optional environment variables (BK_ITSM_API_*, WEBHOOK_URL) are relevant to the described integrations. However, the skill references many helper scripts, reference files, and a config.json that are not present in the package or metadata, which is inconsistent with a self-contained skill.
Instruction Scope
SKILL.md instructs the agent to run commands like `python scripts/analyze_ticket.py` and to read CSV/Excel exports and reference files. Because this is an instruction-only skill with no accompanying scripts or references, it's unclear what will actually run. The instructions also include optional pushing of reports to an external webhook (enterprise WeChat), which would transmit potentially sensitive ticket data off-site if configured. The instructions do not tell the agent to access unrelated system files, but their reliance on non-provided artifacts grants broad discretion and is unsafe without review.
Install Mechanism
There is no install spec (instruction-only), so nothing is written to disk by the installer. This is low-risk in isolation, but combined with missing scripts it raises a usability/security concern: the skill expects local scripts to exist yet does not install or provide them.
Credentials
The metadata lists no required environment variables, but SKILL.md documents optional env vars BK_ITSM_API_URL, BK_ITSM_API_KEY and WEBHOOK_URL. Requesting an ITSM API key and optional webhook is reasonable for integrations, but the mismatch between declared requirements (none) and the instructions (which reference sensitive credentials) is inconsistent. The webhook option especially enables data exfiltration if set to an external URL; users should only provide such secrets after verifying the scripts that will use them.
Persistence & Privilege
The skill does not request always: true and does not indicate writing to other skills' configs or system-wide settings. It appears to be invokable by the user and may be invoked autonomously (platform default), which increases risk if scripts are supplied by an unknown source, but the skill itself does not request elevated persistence.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install openclaw-itsm-skill - After installation, invoke the skill by name or use
/openclaw-itsm-skill - Provide required inputs per the skill's parameter spec and get structured output
Version History
v0.1.0
itsm-ticket-analyzer 初始发布，支持嘉为蓝鲸 ITSM 工单智能数据分析与多流程适配。
- 支持多流程工单数据导入 (CSV/Excel)，字段自动映射
- 提供新工单处理智能建议、相似工单查找及工单分类推荐
- 实现深度分析报表：人效、响应/处理时间、分类统计、高频/重复问题识别
- 支持工单趋势（日报/周报/月报）与 SLA 达标/超时风险监控
- 高频问题聚类，支持知识库建设建议
- 输出格式灵活，支持企业微信推送
Metadata
Frequently Asked Questions
What is Openclaw Itsm Skill?
分析嘉为蓝鲸 ITSM 工单数据，提供新工单处理建议、趋势报表、高频问题识别及 SLA 超时风险监控，支持多流程字段自动映射。 It is an AI Agent Skill for Claude Code / OpenClaw, with 324 downloads so far.
How do I install Openclaw Itsm Skill?
Run "/install openclaw-itsm-skill" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Openclaw Itsm Skill free?
Yes, Openclaw Itsm Skill is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Openclaw Itsm Skill support?
Openclaw Itsm Skill is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Openclaw Itsm Skill?
It is built and maintained by MichaelJochen (@michaeljochen); the current version is v0.1.0.
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