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Mova Complaints Handler
作者
Sergii Miasoiedov
· GitHub ↗
· v1.0.1
· MIT-0
205
总下载
0
收藏
0
当前安装
5
版本数
在 OpenClaw 中安装
/install mova-complaints-handler
功能描述
Submit a customer complaint for EU-compliant AI classification and human-in-the-loop handling decision via MOVA. Handles compensation claims, regulator threa...
安全使用建议
This skill appears coherent: it routes complaint text and metadata to the MOVA API and relies on an external openclaw-mova plugin. Before installing or using it, verify the provenance and source of the openclaw-mova plugin (review code or obtain from a trusted registry), confirm you are comfortable sending complaint data to the MOVA service (data residency/privacy), and check how connector credentials (CRM/API tokens) will be stored and who can access them. Test the workflow in a sandbox with synthetic data and confirm the audit journal and retention/publishing behavior meet your compliance requirements.
功能分析
Type: OpenClaw Skill
Name: mova-complaints-handler
Version: 1.0.1
The skill defines a legitimate human-in-the-loop (HITL) workflow for processing customer complaints using the MOVA platform. It correctly identifies external data flows to 'api.mova-lab.eu' in the metadata and includes explicit safety instructions for the agent, such as forbidding direct HTTP requests and shell execution. The tools described (e.g., mova_hitl_start_complaint, mova_register_connector) are consistent with the stated purpose of CRM integration and auditable decision-making.
能力评估
Purpose & Capability
The skill claims to run MOVA HITL complaint workflows and only asks the agent to call MOVA plugin tools and register connectors; requiring the MOVA plugin is coherent with that purpose. No unrelated credentials, binaries, or system paths are requested.
Instruction Scope
SKILL.md explicitly restricts the agent to use MOVA plugin tools (mova_hitl_start_complaint, mova_hitl_decide, mova_hitl_audit, etc.) and forbids direct HTTP requests, shell exec, or inventing results. Instructions only reference complaint metadata, connectors, and audit calls — all within the stated workflow.
Install Mechanism
Instruction-only skill (no install spec or code included). Metadata includes an install command for the openclaw-mova plugin (openclaw plugins install openclaw-mova) which is expected. Absence of an included plugin/package means you must source the plugin separately — review that plugin before installing.
Credentials
The skill itself requests no environment variables or credentials. It does instruct you to register connectors (CRM, policy, notification) that may require endpoints and auth_header/auth_value. This is proportional to connecting to external systems but means you may provide CRM/API credentials to the MOVA plugin — verify how those credentials are stored and who can access them.
Persistence & Privilege
The skill is not always-enabled and does not request persistent system-wide privileges. It describes writing audit events to the MOVA audit journal (expected for this purpose). No instructions to modify other skills or global agent configuration are present.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install mova-complaints-handler - 安装完成后，直接呼叫该 Skill 的名称或使用
/mova-complaints-handler触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.1
Added Contract Skill type label.
v1.2.0
Fix: remove incorrect API key requirement
v2.0.1
- Updated MOVA plugin install instructions to use the new package name `openclaw-mova`.
- No functional or API changes; documentation and metadata only.
v2.0.0
Native plugin tools — no exec/CLI required
v1.3.0
Add demo screenshots and security-compliant metadata
元数据
常见问题
Mova Complaints Handler 是什么？
Submit a customer complaint for EU-compliant AI classification and human-in-the-loop handling decision via MOVA. Handles compensation claims, regulator threa... 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 205 次。
如何安装 Mova Complaints Handler？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install mova-complaints-handler」即可一键安装，无需额外配置。
Mova Complaints Handler 是免费的吗？
是的，Mova Complaints Handler 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Mova Complaints Handler 支持哪些平台？
Mova Complaints Handler 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Mova Complaints Handler？
由 Sergii Miasoiedov（@mova-compact）开发并维护，当前版本 v1.0.1。
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