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Mova Complaints Handler
by
Sergii Miasoiedov
· GitHub ↗
· v1.0.1
· MIT-0
205
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0
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0
Active Installs
5
Versions
Install in OpenClaw
/install mova-complaints-handler
Description
Submit a customer complaint for EU-compliant AI classification and human-in-the-loop handling decision via MOVA. Handles compensation claims, regulator threa...
Usage Guidance
This skill appears coherent: it routes complaint text and metadata to the MOVA API and relies on an external openclaw-mova plugin. Before installing or using it, verify the provenance and source of the openclaw-mova plugin (review code or obtain from a trusted registry), confirm you are comfortable sending complaint data to the MOVA service (data residency/privacy), and check how connector credentials (CRM/API tokens) will be stored and who can access them. Test the workflow in a sandbox with synthetic data and confirm the audit journal and retention/publishing behavior meet your compliance requirements.
Capability Analysis
Type: OpenClaw Skill
Name: mova-complaints-handler
Version: 1.0.1
The skill defines a legitimate human-in-the-loop (HITL) workflow for processing customer complaints using the MOVA platform. It correctly identifies external data flows to 'api.mova-lab.eu' in the metadata and includes explicit safety instructions for the agent, such as forbidding direct HTTP requests and shell execution. The tools described (e.g., mova_hitl_start_complaint, mova_register_connector) are consistent with the stated purpose of CRM integration and auditable decision-making.
Capability Assessment
Purpose & Capability
The skill claims to run MOVA HITL complaint workflows and only asks the agent to call MOVA plugin tools and register connectors; requiring the MOVA plugin is coherent with that purpose. No unrelated credentials, binaries, or system paths are requested.
Instruction Scope
SKILL.md explicitly restricts the agent to use MOVA plugin tools (mova_hitl_start_complaint, mova_hitl_decide, mova_hitl_audit, etc.) and forbids direct HTTP requests, shell exec, or inventing results. Instructions only reference complaint metadata, connectors, and audit calls — all within the stated workflow.
Install Mechanism
Instruction-only skill (no install spec or code included). Metadata includes an install command for the openclaw-mova plugin (openclaw plugins install openclaw-mova) which is expected. Absence of an included plugin/package means you must source the plugin separately — review that plugin before installing.
Credentials
The skill itself requests no environment variables or credentials. It does instruct you to register connectors (CRM, policy, notification) that may require endpoints and auth_header/auth_value. This is proportional to connecting to external systems but means you may provide CRM/API credentials to the MOVA plugin — verify how those credentials are stored and who can access them.
Persistence & Privilege
The skill is not always-enabled and does not request persistent system-wide privileges. It describes writing audit events to the MOVA audit journal (expected for this purpose). No instructions to modify other skills or global agent configuration are present.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install mova-complaints-handler - After installation, invoke the skill by name or use
/mova-complaints-handler - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.1
Added Contract Skill type label.
v1.2.0
Fix: remove incorrect API key requirement
v2.0.1
- Updated MOVA plugin install instructions to use the new package name `openclaw-mova`.
- No functional or API changes; documentation and metadata only.
v2.0.0
Native plugin tools — no exec/CLI required
v1.3.0
Add demo screenshots and security-compliant metadata
Metadata
Frequently Asked Questions
What is Mova Complaints Handler?
Submit a customer complaint for EU-compliant AI classification and human-in-the-loop handling decision via MOVA. Handles compensation claims, regulator threa... It is an AI Agent Skill for Claude Code / OpenClaw, with 205 downloads so far.
How do I install Mova Complaints Handler?
Run "/install mova-complaints-handler" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Mova Complaints Handler free?
Yes, Mova Complaints Handler is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Mova Complaints Handler support?
Mova Complaints Handler is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Mova Complaints Handler?
It is built and maintained by Sergii Miasoiedov (@mova-compact); the current version is v1.0.1.
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