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helpdesk
作者
jpengcheng523-netizen
· GitHub ↗
· v1.0.0
· MIT-0
107
总下载
0
收藏
0
当前安装
1
版本数
在 OpenClaw 中安装
/install jpeng-helpdesk
功能描述
Helpdesk ticketing system
使用说明 (SKILL.md)
Helpdesk
Helpdesk ticketing system
When to Use
- User needs support related functionality
- Automating ticket tasks
- Communication operations
Usage
python3 scripts/helpdesk.py --input \x3Cinput> --output \x3Coutput>
Configuration
Set required environment variables:
export TICKET_API_KEY="your-api-key"
Output
Returns JSON with results:
{
"success": true,
"data": {}
}
安全使用建议
Do not install or run this skill as-is. The SKILL.md tells the agent to run a local script (scripts/helpdesk.py) and to use TICKET_API_KEY, but the package contains no code and the registry metadata lists no required env vars or binaries — this inconsistency could cause the agent to attempt to fetch or execute external code or to mis-handle credentials. Ask the publisher for the missing files and a clear explanation: provide the helpdesk script, the exact API endpoint(s) it talks to, and update the manifest to declare required binaries (python3) and required env vars. Only provide real API keys after you verify the code and the service endpoint. If you can't get those clarifications, treat the skill as untrusted and avoid supplying credentials or running commands it suggests.
功能分析
Type: OpenClaw Skill
Name: jpeng-helpdesk
Version: 1.0.0
The provided files consist of metadata and documentation for a helpdesk ticketing system. The SKILL.md file describes standard usage and configuration via environment variables (TICKET_API_KEY) without any indicators of malicious intent or prompt injection. No executable code (e.g., scripts/helpdesk.py) was provided for analysis, and the documentation itself is benign.
能力评估
Purpose & Capability
The declared purpose (helpdesk ticketing) matches the requested TICKET_API_KEY in SKILL.md, but the registry metadata lists no required env vars or binaries. Asking for an API key is reasonable for a helpdesk integration, yet the manifest failing to declare it is an incoherence that reduces trust.
Instruction Scope
SKILL.md tells the agent to run: `python3 scripts/helpdesk.py --input <input> --output <output>`, and to set TICKET_API_KEY. However, the skill bundle contains no scripts or code files. The instructions therefore reference files and runtime actions that are not present in the package — a clear mismatch and a vector for confusion or hidden behavior if the agent attempts to fetch or run external code.
Install Mechanism
There is no install spec (instruction-only), which is low risk in itself. However, the usage depends on `python3` and a local script; the manifest claims no required binaries. This is likely an oversight but is inconsistent with the runtime instructions.
Credentials
The SKILL.md asks users to set TICKET_API_KEY, which is appropriate for a ticketing integration, but the skill's declared requirements list no environment variables and no primary credential. The mismatch between declared and actually required secrets is concerning because it hides the true credential needs.
Persistence & Privilege
The skill does not request elevated persistence: always is false, no install steps modify agent config, and there are no config paths requested. Autonomous invocation is allowed (platform default) but is not combined here with other high privileges.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install jpeng-helpdesk - 安装完成后，直接呼叫该 Skill 的名称或使用
/jpeng-helpdesk触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
Initial release of jpeng-helpdesk.
- Provides a helpdesk ticketing system for support and communication needs.
- Supports automation of ticket tasks.
- Command-line usage with configurable input and output.
- Requires TICKET_API_KEY environment variable for authentication.
- Returns results in JSON format.
元数据
常见问题
helpdesk 是什么？
Helpdesk ticketing system. 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 107 次。
如何安装 helpdesk？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install jpeng-helpdesk」即可一键安装，无需额外配置。
helpdesk 是免费的吗？
是的，helpdesk 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
helpdesk 支持哪些平台？
helpdesk 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 helpdesk？
由 jpengcheng523-netizen（@jpengcheng523-netizen）开发并维护，当前版本 v1.0.0。
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