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helpdesk
by
jpengcheng523-netizen
· GitHub ↗
· v1.0.0
· MIT-0
107
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0
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0
Active Installs
1
Versions
Install in OpenClaw
/install jpeng-helpdesk
Description
Helpdesk ticketing system
README (SKILL.md)
Helpdesk
Helpdesk ticketing system
When to Use
- User needs support related functionality
- Automating ticket tasks
- Communication operations
Usage
python3 scripts/helpdesk.py --input \x3Cinput> --output \x3Coutput>
Configuration
Set required environment variables:
export TICKET_API_KEY="your-api-key"
Output
Returns JSON with results:
{
"success": true,
"data": {}
}
Usage Guidance
Do not install or run this skill as-is. The SKILL.md tells the agent to run a local script (scripts/helpdesk.py) and to use TICKET_API_KEY, but the package contains no code and the registry metadata lists no required env vars or binaries — this inconsistency could cause the agent to attempt to fetch or execute external code or to mis-handle credentials. Ask the publisher for the missing files and a clear explanation: provide the helpdesk script, the exact API endpoint(s) it talks to, and update the manifest to declare required binaries (python3) and required env vars. Only provide real API keys after you verify the code and the service endpoint. If you can't get those clarifications, treat the skill as untrusted and avoid supplying credentials or running commands it suggests.
Capability Analysis
Type: OpenClaw Skill
Name: jpeng-helpdesk
Version: 1.0.0
The provided files consist of metadata and documentation for a helpdesk ticketing system. The SKILL.md file describes standard usage and configuration via environment variables (TICKET_API_KEY) without any indicators of malicious intent or prompt injection. No executable code (e.g., scripts/helpdesk.py) was provided for analysis, and the documentation itself is benign.
Capability Assessment
Purpose & Capability
The declared purpose (helpdesk ticketing) matches the requested TICKET_API_KEY in SKILL.md, but the registry metadata lists no required env vars or binaries. Asking for an API key is reasonable for a helpdesk integration, yet the manifest failing to declare it is an incoherence that reduces trust.
Instruction Scope
SKILL.md tells the agent to run: `python3 scripts/helpdesk.py --input <input> --output <output>`, and to set TICKET_API_KEY. However, the skill bundle contains no scripts or code files. The instructions therefore reference files and runtime actions that are not present in the package — a clear mismatch and a vector for confusion or hidden behavior if the agent attempts to fetch or run external code.
Install Mechanism
There is no install spec (instruction-only), which is low risk in itself. However, the usage depends on `python3` and a local script; the manifest claims no required binaries. This is likely an oversight but is inconsistent with the runtime instructions.
Credentials
The SKILL.md asks users to set TICKET_API_KEY, which is appropriate for a ticketing integration, but the skill's declared requirements list no environment variables and no primary credential. The mismatch between declared and actually required secrets is concerning because it hides the true credential needs.
Persistence & Privilege
The skill does not request elevated persistence: always is false, no install steps modify agent config, and there are no config paths requested. Autonomous invocation is allowed (platform default) but is not combined here with other high privileges.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install jpeng-helpdesk - After installation, invoke the skill by name or use
/jpeng-helpdesk - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
Initial release of jpeng-helpdesk.
- Provides a helpdesk ticketing system for support and communication needs.
- Supports automation of ticket tasks.
- Command-line usage with configurable input and output.
- Requires TICKET_API_KEY environment variable for authentication.
- Returns results in JSON format.
Metadata
Frequently Asked Questions
What is helpdesk?
Helpdesk ticketing system. It is an AI Agent Skill for Claude Code / OpenClaw, with 107 downloads so far.
How do I install helpdesk?
Run "/install jpeng-helpdesk" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is helpdesk free?
Yes, helpdesk is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does helpdesk support?
helpdesk is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created helpdesk?
It is built and maintained by jpengcheng523-netizen (@jpengcheng523-netizen); the current version is v1.0.0.
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