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在 OpenClaw 中安装
/install enterprise-kb-builder
功能描述
上传文档自动生成结构化知识库,支持意图识别/话术优化/多轮对话设计
使用说明 (SKILL.md)
企业级智能客服知识库构建器
上传产品文档/FAQ/历史对话,自动生成结构化知识库。
触发条件
当用户需要:
- 从文档自动构建客服知识库
- 设计多轮对话流程
- 优化客服话术
执行流程
- 接收产品文档/FAQ/历史对话数据
- 自动提取意图和知识点
- 结构化分类(7 大类 30+ 子意图)
- 生成话术模板(5 行业×4 语气)
- 设计多轮对话流程
- 添加敏感词过滤
- 输出完整知识库
注意事项
- 知识库需人工审核后上线
- 定期更新维护
- 结合用户反馈持续优化
安全使用建议
This skill appears internally consistent and implements on-device text processing for building a knowledge base. Before installing, consider: 1) privacy: do not feed sensitive PII (IDs, bank numbers, medical details) unless you confirm how the agent executes the skill and whether any data leaves your environment; 2) verify network behavior: review the full index.js (complete file) for any HTTP/remote calls or telemetry not visible here; 3) test with sanitized sample documents and verify the sensitive-word filtering and manual-review workflow work as you expect; 4) confirm the vendor/source/trustworthiness (homepage is missing) and licensing/pricing terms. If you want, provide the remaining truncated portions of index.js and I will re-check for hidden network calls or other unexpected behavior.
功能分析
Type: OpenClaw Skill
Name: enterprise-kb-builder
Version: 1.0.0
The skill is a legitimate text-processing utility designed to structure product documentation into a customer service knowledge base. The logic in index.js performs intent classification, tone optimization, and sensitive word filtering using static keyword maps and regex, with no evidence of data exfiltration, network requests, or malicious execution.
能力评估
Purpose & Capability
Name/description, SKILL.md, manifest, README and index.js all describe the same functionality: ingest raw content, extract intents, optimize tone, design dialogue flows, filter sensitive words and produce structured knowledge entries. There are no required env vars, binaries, or unrelated dependencies declared that would be disproportionate to the stated purpose.
Instruction Scope
SKILL.md runtime instructions are narrowly scoped: upload/receive documents, extract intents/knowledge points, structure/classify, generate templates and flows, run sensitive-word checks, and recommend manual review. The instructions do not tell the agent to read unrelated system files, other credentials, or to transmit data to external endpoints.
Install Mechanism
No install spec is present (instruction-only skill). An index.js implementation is included but there are no download/install steps, external package fetches, or archive extraction in the manifest. Risk from installation is minimal given no external install sources.
Credentials
The skill does not declare or require any environment variables, credentials, or config paths. The processing in index.js appears to operate on provided input only (raw_content, industry, tone, output_format). No unrelated secrets or service access are requested.
Persistence & Privilege
Flags show always: false and normal autonomous invocation allowed. The skill does not request persistent system-wide presence or changes to other skills or agent configuration.
如何使用
- 确保已安装 OpenClaw(本地或 Docker 部署)
- 在对话框中输入安装命令:
/install enterprise-kb-builder - 安装完成后,直接呼叫该 Skill 的名称或使用
/enterprise-kb-builder触发 - 根据 Skill 的参数说明提供必要输入,即可获得结构化输出
版本历史
v1.0.0
付费技能首发 - 企业级知识库构建
元数据
常见问题
企业级智能客服知识库构建器 是什么?
上传文档自动生成结构化知识库,支持意图识别/话术优化/多轮对话设计. 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件,目前累计下载 78 次。
如何安装 企业级智能客服知识库构建器?
在 OpenClaw 或 Claude Code 对话框中运行命令「/install enterprise-kb-builder」即可一键安装,无需额外配置。
企业级智能客服知识库构建器 是免费的吗?
是的,企业级智能客服知识库构建器 完全免费,采用 MIT-0 许可证,可自由下载、安装和使用。
企业级智能客服知识库构建器 支持哪些平台?
企业级智能客服知识库构建器 跨平台运行,可在任意部署了 OpenClaw / Claude Code 的环境中使用(cross-platform)。
谁开发了 企业级智能客服知识库构建器?
由 Amaxclaw(@amaxclaw)开发并维护,当前版本 v1.0.0。
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