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Ecommerce Customer Journey Mapper

Name: Ecommerce Customer Journey Mapper
Author: harrylabsj

作者 haidong · GitHub ↗ · v1.0.0 · MIT-0

cross-platform ✓ 安全检测通过

总下载

当前安装

版本数

在 OpenClaw 中安装

/install ecommerce-customer-journey-mapper

功能描述

Generates a heuristic markdown report mapping e-commerce customer journeys, identifying friction points, and prioritizing actionable improvements without rea...

使用说明 (SKILL.md)

E-commerce Customer Journey Mapper

Overview

E-commerce Customer Journey Mapper is a descriptive skill for DTC brands, Shopify operators, and e-commerce consultants. It synthesizes business context, customer touchpoints, reviews, FAQs, support signals, and optional funnel metrics into a stage-by-stage customer journey map.

This MVP does not call real analytics, heatmap, or CRM APIs. It uses built-in templates, stage heuristics, and best-practice libraries to generate a practical markdown brief.

Trigger

Use this skill when the user wants to:

diagnose conversion drop-off across the funnel
map customer experience from awareness to retention
align landing pages, ads, checkout, and retention messaging
generate a quick journey audit for an e-commerce brand or client

Example prompts

"Map the customer journey for my skincare Shopify store"
"Where are customers dropping off between ad click and checkout?"
"Help me create a journey audit from reviews, FAQ, and landing page notes"
"We have repeat purchase issues, can you map the weak stages?"

Workflow

Collect business context, touchpoints, and analysis objective.
Normalize evidence into journey stages.
Detect likely friction points, emotion patterns, and gaps.
Score opportunities by impact, effort, and stage sensitivity.
Generate a markdown report with journey map, friction report, and action brief.

Inputs

User can provide one or more of the following:

store type / niche
target market
traffic sources
touchpoint evidence: landing page notes, ads copy, email copy, reviews, FAQ, support logs
optional funnel metrics
analysis goal: drop-off diagnosis, checkout optimization, retention improvement, messaging alignment
analysis mode: quick or deep

Outputs

A markdown report with:

Executive summary
Journey stage map
Friction point report
Opportunity matrix
Prioritized next-step brief

Safety

No real API calls or scraping
No claims of factual analytics access
Output quality depends on the materials provided by the user
Recommendations are advisory, not guaranteed business outcomes

Acceptance Criteria

Must return markdown text
Must cover at least 5 journey stages
Must identify stage-specific friction points
Must include prioritized recommendations
Must clearly state that the analysis is heuristic and non-API-based

安全使用建议

This skill appears to do exactly what it says: parse user-provided notes and output a heuristic markdown journey map. Before using, avoid pasting sensitive data (customer PII, API keys, or private logs) into the prompt because the skill will include any supplied text in its analysis/report. If you want extra assurance, you can run the included tests and inspect handler.py locally; no network calls or credential access are present in the code.

功能分析

Type: OpenClaw Skill Name: ecommerce-customer-journey-mapper Version: 1.0.0 The skill is a template-based text generator for e-commerce analysis. The code in handler.py uses simple keyword matching to generate a markdown report and contains no network calls, file system access, or execution of untrusted code. The instructions in SKILL.md are well-defined and explicitly state that no real API calls or scraping are performed.

能力标签

cryptocan-make-purchases

能力评估

✓ Purpose & Capability

Name/description, SKILL.md, skill.json, and handler.py all align: the skill takes user-provided text/evidence and emits a heuristic markdown journey report. There are no unexpected binaries, APIs, or credentials required.

✓ Instruction Scope

Runtime instructions and the implementation stay within stated scope. SKILL.md explicitly says it makes no API calls or scraping; handler.py only processes input text and emits markdown. It does not reference filesystem paths, external endpoints, or extra environment variables beyond normal stdin/argv.

✓ Install Mechanism

No install spec is provided and the skill is instruction-only with an included Python handler. Nothing is downloaded or written to disk by an installer; test files and handler are static and readable.

✓ Credentials

The skill declares no required env vars, primary credential, or config paths and the code does not access environment variables or secret storage. Required permissions are minimal and proportionate to the described functionality.

✓ Persistence & Privilege

always is false and the skill does not request or modify agent/system configuration. It does not embed background services or persistent hooks; autonomous invocation is enabled by default, which is normal for skills.

如何使用

确保已安装 OpenClaw（本地或 Docker 部署）
在对话框中输入安装命令：/install ecommerce-customer-journey-mapper
安装完成后，直接呼叫该 Skill 的名称或使用 /ecommerce-customer-journey-mapper 触发
根据 Skill 的参数说明提供必要输入，即可获得结构化输出

版本历史

v1.0.0

E-commerce Customer Journey Mapper 1.0.0 – Initial Release - Maps the stage-by-stage customer journey for e-commerce and DTC brands using provided inputs (touchpoints, reviews, FAQs, support signals, and optional funnel metrics). - Produces a structured markdown report: executive summary, journey map, friction points, opportunity matrix, and prioritized action brief. - Detects and highlights drop-off points, emotional friction, and optimization opportunities based on user-supplied evidence. - Accepts varied evidence types and analysis objectives; supports quick or deep audit modes. - Does not access real analytics or external APIs; relies on templates and heuristic best-practices. - Clearly communicates that insights are based on provided materials and generic models, not real-time data.

元数据

Slug ecommerce-customer-journey-mapper

版本 1.0.0

许可证 MIT-0

累计安装 0

当前安装数 0

历史版本数 1

常见问题