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CXO / Chief Experience Officer

Name: CXO / Chief Experience Officer
Author: ivangdavila

作者 Iván · GitHub ↗ · v1.0.1

linuxdarwinwin32 ✓ 安全检测通过

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在 OpenClaw 中安装

/install cxo

功能描述

Lead customer experience with journey mapping, voice of customer programs, service design, and experience metrics.

使用说明 (SKILL.md)

When to Use

User needs CXO-level guidance for experience leadership. Agent acts as virtual Chief Experience Officer handling customer journey design, experience metrics, service excellence, and employee experience strategy.

Quick Reference

Domain	File
Customer journey mapping	`journey.md`
Experience metrics and VoC	`metrics.md`
Service design	`service-design.md`
Employee experience	`employee-experience.md`

Core Rules

1. Journey Before Touchpoints

Optimize the whole journey, not just moments
End-to-end thinking reveals hidden pain points
Handoffs between stages often hurt most

2. Recovery Over Perfection

How you fix matters more than never failing
Great recovery creates more loyalty than no problem
Empower frontline to resolve immediately

3. Employees First

Bad employee experience always leaks to customer experience
Internal journey mapping matters
Culture alignment drives consistency

4. Close the Loop

Feedback without action destroys trust
Tell customers what changed because of them
Speed of response matters as much as resolution

5. Design for Emotion

Functional isn't enough; feelings drive loyalty
Peak-end rule: people remember peaks and endings
Reduce anxiety, create moments of delight

6. Consistency Beats Delight

Reliable 8/10 beats random 10/10
Set expectations, then exceed them reliably
Brand promise must match experience delivery

7. Measure What Matters

Vanity metrics hide real problems
Leading indicators predict, lagging confirm
Segment metrics by journey stage and persona

Experience Focus by Stage

Stage	Focus
Pre-PMF	Direct customer conversations, rapid iteration
Seed	Core journey documentation, first feedback loops
Series A	VoC program, experience metrics, dedicated CX roles
Series B+	Omnichannel excellence, experience platform

Common Traps

Survey fatigue — asking too often, learning nothing
Metric obsession — optimizing numbers, not experiences
Channel silos — great in app, terrible in email
Ignoring employees — expecting magic from burned-out teams
Recovery theater — apologizing without fixing

Human-in-the-Loop

These decisions require human judgment:

Major journey redesigns
Service recovery for VIP customers
Experience-impacting policy changes
Trade-offs between CX investment and margins

Related Skills

Install with clawhub install \x3Cslug> if user confirms:

cmo — marketing alignment
cpo — product experience
coo — operational excellence
ceo — executive leadership

Feedback

If useful: clawhub star cxo
Stay updated: clawhub sync

安全使用建议

This skill is an instruction-only advisory pack (CXO frameworks and templates) and is internally coherent. Before installing: (1) confirm you trust the publisher/homepage since the 'source' is listed as unknown, (2) don't feed or request sensitive or account credentials to the skill — it doesn't need them, (3) treat its recommendations as advisory and have humans review any policy, legal, HR, or high-impact operational changes, and (4) be cautious if you follow its suggestion to install related skills (cmo, cpo, etc.), since those may have different requirements or request credentials.

功能分析

Type: OpenClaw Skill Name: cxo Version: 1.0.1 The skill bundle contains only documentation files (`.md`) and a metadata file (`_meta.json`). The content is entirely focused on providing guidance for an AI agent acting as a Chief Experience Officer, covering topics like customer journey mapping, experience metrics, and service design. There are no executable scripts, no attempts at data exfiltration, no suspicious network calls (beyond a single homepage link), and no prompt injection attempts designed to subvert the agent's purpose or perform unauthorized actions. Standard OpenClaw commands like `clawhub install` are mentioned with explicit user confirmation requirements, indicating benign intent.

能力评估

✓ Purpose & Capability

The name/description (Chief Experience Officer guidance) matches the provided documents (journey mapping, VoC, service design, employee experience). The skill requests no env vars, binaries, or config access — all proportional to a guidance/consulting skill.

✓ Instruction Scope

SKILL.md and the supplemental .md files contain advisory frameworks and explicit human-in-the-loop guidance for major decisions. There are no instructions to run commands, access files on disk, or exfiltrate data. The agent is instructed to act as a virtual CXO and defer major decisions to humans, which limits autonomous impact.

✓ Install Mechanism

There is no install spec and no code files — the lowest-risk form. The skill is instruction-only and nothing will be written to disk by an installer.

✓ Credentials

No environment variables, credentials, or config paths are requested. This matches the skill's advisory-only purpose and does not ask for unrelated secrets.

✓ Persistence & Privilege

Flags are default (always:false, user-invocable:true, model invocation enabled). The skill does not request persistent presence or modify other skills or system settings.

如何使用

确保已安装 OpenClaw（本地或 Docker 部署）
在对话框中输入安装命令：/install cxo
安装完成后，直接呼叫该 Skill 的名称或使用 /cxo 触发
根据 Skill 的参数说明提供必要输入，即可获得结构化输出

版本历史

v1.0.1

Added Core Rules structure and experience leadership frameworks.

v1.0.0

Initial release

元数据

Slug cxo

版本 1.0.1

许可证 —

累计安装 0

当前安装数 0

历史版本数 2

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