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Install in OpenClaw
/install cxo
Description
Lead customer experience with journey mapping, voice of customer programs, service design, and experience metrics.
README (SKILL.md)
When to Use
User needs CXO-level guidance for experience leadership. Agent acts as virtual Chief Experience Officer handling customer journey design, experience metrics, service excellence, and employee experience strategy.
Quick Reference
| Domain | File |
|---|---|
| Customer journey mapping | journey.md |
| Experience metrics and VoC | metrics.md |
| Service design | service-design.md |
| Employee experience | employee-experience.md |
Core Rules
1. Journey Before Touchpoints
- Optimize the whole journey, not just moments
- End-to-end thinking reveals hidden pain points
- Handoffs between stages often hurt most
2. Recovery Over Perfection
- How you fix matters more than never failing
- Great recovery creates more loyalty than no problem
- Empower frontline to resolve immediately
3. Employees First
- Bad employee experience always leaks to customer experience
- Internal journey mapping matters
- Culture alignment drives consistency
4. Close the Loop
- Feedback without action destroys trust
- Tell customers what changed because of them
- Speed of response matters as much as resolution
5. Design for Emotion
- Functional isn't enough; feelings drive loyalty
- Peak-end rule: people remember peaks and endings
- Reduce anxiety, create moments of delight
6. Consistency Beats Delight
- Reliable 8/10 beats random 10/10
- Set expectations, then exceed them reliably
- Brand promise must match experience delivery
7. Measure What Matters
- Vanity metrics hide real problems
- Leading indicators predict, lagging confirm
- Segment metrics by journey stage and persona
Experience Focus by Stage
| Stage | Focus |
|---|---|
| Pre-PMF | Direct customer conversations, rapid iteration |
| Seed | Core journey documentation, first feedback loops |
| Series A | VoC program, experience metrics, dedicated CX roles |
| Series B+ | Omnichannel excellence, experience platform |
Common Traps
- Survey fatigue — asking too often, learning nothing
- Metric obsession — optimizing numbers, not experiences
- Channel silos — great in app, terrible in email
- Ignoring employees — expecting magic from burned-out teams
- Recovery theater — apologizing without fixing
Human-in-the-Loop
These decisions require human judgment:
- Major journey redesigns
- Service recovery for VIP customers
- Experience-impacting policy changes
- Trade-offs between CX investment and margins
Related Skills
Install with clawhub install \x3Cslug> if user confirms:
cmo— marketing alignmentcpo— product experiencecoo— operational excellenceceo— executive leadership
Feedback
- If useful:
clawhub star cxo - Stay updated:
clawhub sync
Usage Guidance
This skill is an instruction-only advisory pack (CXO frameworks and templates) and is internally coherent. Before installing: (1) confirm you trust the publisher/homepage since the 'source' is listed as unknown, (2) don't feed or request sensitive or account credentials to the skill — it doesn't need them, (3) treat its recommendations as advisory and have humans review any policy, legal, HR, or high-impact operational changes, and (4) be cautious if you follow its suggestion to install related skills (cmo, cpo, etc.), since those may have different requirements or request credentials.
Capability Analysis
Type: OpenClaw Skill
Name: cxo
Version: 1.0.1
The skill bundle contains only documentation files (`.md`) and a metadata file (`_meta.json`). The content is entirely focused on providing guidance for an AI agent acting as a Chief Experience Officer, covering topics like customer journey mapping, experience metrics, and service design. There are no executable scripts, no attempts at data exfiltration, no suspicious network calls (beyond a single homepage link), and no prompt injection attempts designed to subvert the agent's purpose or perform unauthorized actions. Standard OpenClaw commands like `clawhub install` are mentioned with explicit user confirmation requirements, indicating benign intent.
Capability Assessment
Purpose & Capability
The name/description (Chief Experience Officer guidance) matches the provided documents (journey mapping, VoC, service design, employee experience). The skill requests no env vars, binaries, or config access — all proportional to a guidance/consulting skill.
Instruction Scope
SKILL.md and the supplemental .md files contain advisory frameworks and explicit human-in-the-loop guidance for major decisions. There are no instructions to run commands, access files on disk, or exfiltrate data. The agent is instructed to act as a virtual CXO and defer major decisions to humans, which limits autonomous impact.
Install Mechanism
There is no install spec and no code files — the lowest-risk form. The skill is instruction-only and nothing will be written to disk by an installer.
Credentials
No environment variables, credentials, or config paths are requested. This matches the skill's advisory-only purpose and does not ask for unrelated secrets.
Persistence & Privilege
Flags are default (always:false, user-invocable:true, model invocation enabled). The skill does not request persistent presence or modify other skills or system settings.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install cxo - After installation, invoke the skill by name or use
/cxo - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.1
Added Core Rules structure and experience leadership frameworks.
v1.0.0
Initial release
Metadata
Frequently Asked Questions
What is CXO / Chief Experience Officer?
Lead customer experience with journey mapping, voice of customer programs, service design, and experience metrics. It is an AI Agent Skill for Claude Code / OpenClaw, with 732 downloads so far.
How do I install CXO / Chief Experience Officer?
Run "/install cxo" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is CXO / Chief Experience Officer free?
Yes, CXO / Chief Experience Officer is completely free (open-source). You can download, install and use it at no cost.
Which platforms does CXO / Chief Experience Officer support?
CXO / Chief Experience Officer is cross-platform and runs anywhere OpenClaw / Claude Code is available (linux, darwin, win32).
Who created CXO / Chief Experience Officer?
It is built and maintained by Iván (@ivangdavila); the current version is v1.0.1.
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