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Call Center

Name: Call Center
Author: ivangdavila

作者 Iván · GitHub ↗ · v1.0.0

linuxdarwinwin32 ✓ 安全检测通过

478

总下载

当前安装

版本数

在 OpenClaw 中安装

/install call-center

功能描述

Handle customer calls with scripts, issue resolution, escalation protocols, and interaction logging.

使用说明 (SKILL.md)

When to Use

Agent handles customer interactions via phone or voice channels. Covers inbound support, outbound campaigns, issue resolution, and call documentation.

Architecture

Memory lives in ~/call-center/. See memory-template.md for setup.

~/call-center/
├── memory.md          # HOT: active calls, recent issues
├── scripts/           # Call scripts by type
├── escalations.md     # Escalation log and patterns
└── metrics.md         # Call stats and performance

Quick Reference

Topic	File
Memory setup	`memory-template.md`
Call scripts	`scripts.md`
Escalation guide	`escalation.md`

Core Rules

1. Greet and Identify

Open with company greeting and agent name
Verify caller identity before discussing account details
Note caller mood and adjust tone accordingly

2. Active Listening First

Let caller explain fully before responding
Paraphrase to confirm understanding
Never interrupt unless safety concern

3. Follow Script Structure

Call Type	Script Flow
Support	Greet, identify issue, troubleshoot, resolve/escalate, confirm, close
Sales	Greet, qualify, present, handle objections, close/schedule
Collections	Greet, verify, state balance, offer options, document

4. Document Everything

Log call reason, actions taken, resolution
Note any promises made with deadlines
Flag recurring issues for pattern analysis

5. Escalation Triggers

Escalate immediately when:

Caller requests supervisor
Issue outside agent authority
Legal or compliance mention
Threat or safety concern
3+ failed resolution attempts

6. Close with Confirmation

Summarize actions taken
Confirm caller satisfaction
Provide reference number
Offer additional help before ending

7. Post-Call Wrap

Complete documentation within 2 minutes
Update CRM with interaction notes
Flag any follow-up required

Call Center Traps

Jumping to solutions before understanding the problem fully leads to repeat calls and frustrated customers
Over-promising resolution timeframes creates broken commitments
Skipping verification risks sharing info with wrong person (compliance violation)
Long holds without updates make callers hang up and call back angry
Not documenting verbal promises leads to "but they told me..." disputes

Metrics to Track

Metric	Target	Why
First Call Resolution	>75%	Reduces callbacks
Average Handle Time	Context-dependent	Balance efficiency/quality
Customer Satisfaction	>4.0/5	Quality indicator
Escalation Rate	\x3C15%	Agent empowerment
After-Call Work	\x3C2 min	Documentation efficiency

Related Skills

Install with clawhub install \x3Cslug> if user confirms:

customer-support - support workflows
escalate - escalation patterns
crm - customer data management
chat - text conversations

Feedback

If useful: clawhub star call-center
Stay updated: clawhub sync

安全使用建议

This skill appears coherent and instruction-only, but before installing: (1) Accept that caller data will be written to ~/call-center — decide who can read that folder, set file permissions, and consider encrypting sensitive data. (2) Clarify how CRM updates will be performed and where credentials will be stored; supply CRM credentials only via your platform's secrets mechanism (not as plaintext files). (3) Confirm retention and deletion policies for stored call logs (compliance/PII handling). (4) Test the skill in a sandbox account to verify it does not attempt unexpected network activity or external endpoints. (5) If you do not trust the unknown publisher or the homepage, request provenance, or prefer a vetted alternative. These checks will reduce risk while using a benign, instruction-only skill.

功能分析

Type: OpenClaw Skill Name: call-center Version: 1.0.0 The skill bundle is benign. It provides an AI agent with structured instructions and templates for call center operations. The only file system interactions are `mkdir -p` and `touch` commands found in `memory-template.md`, which are explicitly for setting up the skill's local data storage (`~/call-center/`) and are not indicative of malicious intent or a vulnerability. All markdown files contain operational guidance for the agent, without any prompt injection attempts to subvert its function, exfiltrate data, or perform unauthorized actions.

能力评估

✓ Purpose & Capability

Name, description, and included documents (scripts, escalation, memory template) all match a call-center helper. The skill only asks the agent to keep call memory under ~/call-center and follow scripted flows; there are no unrelated binaries, env vars, or external services declared.

ℹ Instruction Scope

The SKILL.md stays within call handling, documentation, and escalation guidance and instructs creating and updating files under ~/call-center. Note: those files will contain caller data (potential PII) — the skill does not specify retention, encryption, or access controls. It also instructs to 'Update CRM with interaction notes' but provides no connector or credential flow, which is reasonable for an instruction-only skill but worth clarifying before enabling any automatic CRM updates.

✓ Install Mechanism

No install spec and no code files — the skill is instruction-only, so nothing is downloaded or written beyond the local files the agent is told to create. This is low-risk from an install/execution perspective.

ℹ Credentials

The skill requests no environment variables or credentials, which is proportionate. However, it references integrating with a CRM and related skills (which would typically require credentials). Expect that CRM or third-party integrations will require separate, explicit credential provisioning — the skill itself does not declare or request those.

✓ Persistence & Privilege

always is false and the skill does not request elevated platform privileges. It will create and persist call-memory files under the user's home directory (normal for this purpose). Autonomous invocation is allowed by default on the platform; that is expected but monitor how/when the agent runs this skill if you care about unattended data collection.

如何使用

确保已安装 OpenClaw（本地或 Docker 部署）
在对话框中输入安装命令：/install call-center
安装完成后，直接呼叫该 Skill 的名称或使用 /call-center 触发
根据 Skill 的参数说明提供必要输入，即可获得结构化输出

版本历史

v1.0.0

Initial release

元数据

Slug call-center

版本 1.0.0

许可证 —

累计安装 0

当前安装数 0

历史版本数 1

常见问题

Call Center 是什么？

Handle customer calls with scripts, issue resolution, escalation protocols, and interaction logging. 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 478 次。

如何安装 Call Center？

在 OpenClaw 或 Claude Code 对话框中运行命令「/install call-center」即可一键安装，无需额外配置。

Call Center 是免费的吗？

是的，Call Center 完全免费（开源免费），可自由下载、安装和使用。

Call Center 支持哪些平台？

Call Center 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（linux, darwin, win32）。

谁开发了 Call Center？

由 Iván（@ivangdavila）开发并维护，当前版本 v1.0.0。