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Install in OpenClaw
/install call-center
Description
Handle customer calls with scripts, issue resolution, escalation protocols, and interaction logging.
README (SKILL.md)
When to Use
Agent handles customer interactions via phone or voice channels. Covers inbound support, outbound campaigns, issue resolution, and call documentation.
Architecture
Memory lives in ~/call-center/. See memory-template.md for setup.
~/call-center/
├── memory.md # HOT: active calls, recent issues
├── scripts/ # Call scripts by type
├── escalations.md # Escalation log and patterns
└── metrics.md # Call stats and performance
Quick Reference
| Topic | File |
|---|---|
| Memory setup | memory-template.md |
| Call scripts | scripts.md |
| Escalation guide | escalation.md |
Core Rules
1. Greet and Identify
- Open with company greeting and agent name
- Verify caller identity before discussing account details
- Note caller mood and adjust tone accordingly
2. Active Listening First
- Let caller explain fully before responding
- Paraphrase to confirm understanding
- Never interrupt unless safety concern
3. Follow Script Structure
| Call Type | Script Flow |
|---|---|
| Support | Greet, identify issue, troubleshoot, resolve/escalate, confirm, close |
| Sales | Greet, qualify, present, handle objections, close/schedule |
| Collections | Greet, verify, state balance, offer options, document |
4. Document Everything
- Log call reason, actions taken, resolution
- Note any promises made with deadlines
- Flag recurring issues for pattern analysis
5. Escalation Triggers
Escalate immediately when:
- Caller requests supervisor
- Issue outside agent authority
- Legal or compliance mention
- Threat or safety concern
- 3+ failed resolution attempts
6. Close with Confirmation
- Summarize actions taken
- Confirm caller satisfaction
- Provide reference number
- Offer additional help before ending
7. Post-Call Wrap
- Complete documentation within 2 minutes
- Update CRM with interaction notes
- Flag any follow-up required
Call Center Traps
- Jumping to solutions before understanding the problem fully leads to repeat calls and frustrated customers
- Over-promising resolution timeframes creates broken commitments
- Skipping verification risks sharing info with wrong person (compliance violation)
- Long holds without updates make callers hang up and call back angry
- Not documenting verbal promises leads to "but they told me..." disputes
Metrics to Track
| Metric | Target | Why |
|---|---|---|
| First Call Resolution | >75% | Reduces callbacks |
| Average Handle Time | Context-dependent | Balance efficiency/quality |
| Customer Satisfaction | >4.0/5 | Quality indicator |
| Escalation Rate | \x3C15% | Agent empowerment |
| After-Call Work | \x3C2 min | Documentation efficiency |
Related Skills
Install with clawhub install \x3Cslug> if user confirms:
customer-support- support workflowsescalate- escalation patternscrm- customer data managementchat- text conversations
Feedback
- If useful:
clawhub star call-center - Stay updated:
clawhub sync
Usage Guidance
This skill appears coherent and instruction-only, but before installing: (1) Accept that caller data will be written to ~/call-center — decide who can read that folder, set file permissions, and consider encrypting sensitive data. (2) Clarify how CRM updates will be performed and where credentials will be stored; supply CRM credentials only via your platform's secrets mechanism (not as plaintext files). (3) Confirm retention and deletion policies for stored call logs (compliance/PII handling). (4) Test the skill in a sandbox account to verify it does not attempt unexpected network activity or external endpoints. (5) If you do not trust the unknown publisher or the homepage, request provenance, or prefer a vetted alternative. These checks will reduce risk while using a benign, instruction-only skill.
Capability Analysis
Type: OpenClaw Skill
Name: call-center
Version: 1.0.0
The skill bundle is benign. It provides an AI agent with structured instructions and templates for call center operations. The only file system interactions are `mkdir -p` and `touch` commands found in `memory-template.md`, which are explicitly for setting up the skill's local data storage (`~/call-center/`) and are not indicative of malicious intent or a vulnerability. All markdown files contain operational guidance for the agent, without any prompt injection attempts to subvert its function, exfiltrate data, or perform unauthorized actions.
Capability Assessment
Purpose & Capability
Name, description, and included documents (scripts, escalation, memory template) all match a call-center helper. The skill only asks the agent to keep call memory under ~/call-center and follow scripted flows; there are no unrelated binaries, env vars, or external services declared.
Instruction Scope
The SKILL.md stays within call handling, documentation, and escalation guidance and instructs creating and updating files under ~/call-center. Note: those files will contain caller data (potential PII) — the skill does not specify retention, encryption, or access controls. It also instructs to 'Update CRM with interaction notes' but provides no connector or credential flow, which is reasonable for an instruction-only skill but worth clarifying before enabling any automatic CRM updates.
Install Mechanism
No install spec and no code files — the skill is instruction-only, so nothing is downloaded or written beyond the local files the agent is told to create. This is low-risk from an install/execution perspective.
Credentials
The skill requests no environment variables or credentials, which is proportionate. However, it references integrating with a CRM and related skills (which would typically require credentials). Expect that CRM or third-party integrations will require separate, explicit credential provisioning — the skill itself does not declare or request those.
Persistence & Privilege
always is false and the skill does not request elevated platform privileges. It will create and persist call-memory files under the user's home directory (normal for this purpose). Autonomous invocation is allowed by default on the platform; that is expected but monitor how/when the agent runs this skill if you care about unattended data collection.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install call-center - After installation, invoke the skill by name or use
/call-center - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
Initial release
Metadata
Frequently Asked Questions
What is Call Center?
Handle customer calls with scripts, issue resolution, escalation protocols, and interaction logging. It is an AI Agent Skill for Claude Code / OpenClaw, with 478 downloads so far.
How do I install Call Center?
Run "/install call-center" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Call Center free?
Yes, Call Center is completely free (open-source). You can download, install and use it at no cost.
Which platforms does Call Center support?
Call Center is cross-platform and runs anywhere OpenClaw / Claude Code is available (linux, darwin, win32).
Who created Call Center?
It is built and maintained by Iván (@ivangdavila); the current version is v1.0.0.
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