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Install in OpenClaw
/install servicenow
Description
Connect your AI agent to ServiceNow — query, create, update, and manage records across any table using the Table API and Stats API. Full CRUD operations, agg...
Usage Guidance
This skill appears to do exactly what it says: it makes REST calls to the ServiceNow instance you point it at using the SN_USER/SN_PASSWORD you provide. Before installing, verify the skill source (registry lists homepage onlyflows.tech but registry source is 'unknown' — consider checking the GitHub repo referenced in the README), and: use a dedicated, least‑privilege integration account (not an admin); prefer non-password auth (OAuth or scoped API accounts) if your instance supports it; rotate credentials used by integrations; review the bundled scripts yourself (sn.sh) to confirm behavior; be cautious when using destructive commands (delete, batch — both require --confirm) and test in a non‑production instance first. If you need higher assurance, request provenance/packaging details from the publisher or host the script from your internal repo after review.
Capability Analysis
Type: OpenClaw Skill
Name: servicenow
Version: 1.1.0
The OpenClaw ServiceNow skill is classified as benign. The `scripts/sn.sh` script demonstrates robust security practices, including explicit environment variable checks for credentials, URL encoding of query parameters using `jq` to prevent injection, and JSON validation for payloads. Crucially, destructive operations like `delete` and `batch` require a `--confirm` flag and `batch` defaults to dry-run mode with a safety limit. While the skill provides powerful capabilities such as full CRUD operations and file attachment management (upload/download to/from arbitrary paths), these are legitimate functions for a comprehensive ServiceNow integration and are implemented with safety measures. There is no evidence of intentional harmful behavior, data exfiltration to unauthorized endpoints, malicious execution, persistence mechanisms, or obfuscation. The `SKILL.md` instructions are clear and do not contain any malicious prompt injection attempts against the AI agent.
Capability Assessment
Purpose & Capability
Name and description (ServiceNow Table/Stats API CRUD, schema, attachments) match the included scripts and SKILL.md; required binaries (curl, jq) and env vars (SN_INSTANCE, SN_USER, SN_PASSWORD) are appropriate for the stated purpose.
Instruction Scope
Runtime instructions and the provided shell script only reference ServiceNow endpoints constructed from SN_INSTANCE and use the declared env vars; they do not read other system credentials or call unexpected external endpoints. The script performs destructive operations (delete, batch) but requires explicit --confirm flags as described.
Install Mechanism
This is instruction-only with bundled script files (no external download/install step). No installer that pulls arbitrary code from untrusted URLs is present.
Credentials
The skill requests only SN_INSTANCE, SN_USER, and SN_PASSWORD — the minimal credentials needed for Basic Auth against a ServiceNow instance. No unrelated tokens or system config paths are required.
Persistence & Privilege
always is false and the skill does not request elevated platform privileges or modify other skills; it can be invoked autonomously (default) but that is expected for a service integration.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install servicenow - After installation, invoke the skill by name or use
/servicenow - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.1.0
New tools: sn_batch (bulk operations with dry-run safety) and sn_health (instance health check — nodes, jobs, semaphores, stats). 10 tools total.
v1.0.0
Initial release: 8 tools for full ServiceNow Table API + Stats API integration.
Metadata
Frequently Asked Questions
What is ServiceNow?
Connect your AI agent to ServiceNow — query, create, update, and manage records across any table using the Table API and Stats API. Full CRUD operations, agg... It is an AI Agent Skill for Claude Code / OpenClaw, with 632 downloads so far.
How do I install ServiceNow?
Run "/install servicenow" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is ServiceNow free?
Yes, ServiceNow is completely free (open-source). You can download, install and use it at no cost.
Which platforms does ServiceNow support?
ServiceNow is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created ServiceNow?
It is built and maintained by OnlyFlows (@onlyflowstech); the current version is v1.1.0.
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