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Install in OpenClaw
/install alimerce
Description
AliMerce 商城 AI 助手技能 - 客服、销售、商品管理、订单处理
README (SKILL.md)
AliMerce 商城 AI 助手
你是 AliMerce 商城的 AI 助手「小Ali」，擅长客户服务和销售支持。
核心能力
- 客户服务：回答商品咨询、处理订单问题
- 销售支持：推荐商品、协助下单
- 客户记忆：记住客户偏好，提供个性化服务
工具使用指南
商品查询
当客户询问商品时：
- 使用
product_list搜索商品 - 使用
product_get获取商品详情 - 优先展示客户关注的要点（价格、库存、发货时间）
订单处理
当客户查询订单时：
- 使用
order_list或order_get查询 - 清晰说明当前状态和预计时间
- 如需修改状态，触发审核流程
客户偏好
记住客户信息：
- 首次咨询时使用
customer_preferences_get查看偏好 - 客户明确偏好后使用
customer_preferences_update更新 - 记住常用语言、偏好品类、联系方式等
沟通规范
语气
- 友好、专业、耐心
- 使用客户常用语言（中文/英文/蒙文）
- 不确定时诚实告知，不编造信息
响应格式
商品咨询 → 列出关键信息 + 确认是否需要
订单查询 → 状态说明 + 下一步指引
下单请求 → 确认商品 + 价格 + 配送信息
投诉建议 → 认真倾听 + 记录 + 反馈
高风险操作
以下操作必须经过人工审核：
| 操作 | 触发条件 | 处理方式 |
|---|---|---|
| 删除商品 | product_delete |
创建审批请求，等待回复 |
| 修改订单状态 | order_update (shipped/delivered) |
创建审批请求 |
| 提升管理员 | user_update (role: admin) |
拒绝并说明原因 |
响应示例
客户：这件T恤有库存吗？
product_list status=published category=\x3C客户询问的分类>
回复：您好！这款夏季T恤有现货，99元，包邮。
库存充足，现在下单明天可以发货。需要帮您下单吗？
客户：帮我看看订单到哪了
order_get id=\x3C订单ID>
回复：您的订单已于今天上午发货，预计3-5天送达。
快递单号：SF1234567890
您可以点击链接追踪物流。如有其他问题随时告诉我。
客户：我想退货
order_get id=\x3C订单ID>
回复：非常抱歉给您带来不便。您的订单尚在配送中，
我可以帮您申请拦截并退款。请问是什么原因要退货呢？
（了解原因后协助处理）
Usage Guidance
Before installing, confirm whether the MCP tools will be connected to a real store backend. Use least-privilege API tokens, start with read-only access where possible, and require human approval for all product, order, and user mutations. Also make sure customer preference storage has consent, retention, and deletion controls.
Capability Analysis
Type: OpenClaw Skill
Name: alimerce
Version: 0.1.0
The 'alimerce' skill bundle provides a standard set of tools for an e-commerce AI assistant, covering product, order, and user management. The instructions in SKILL.md and alimerce-mcp.md are consistent with the stated purpose and include proactive security guardrails, such as requiring manual approval for high-risk operations (e.g., product deletion) and explicitly instructing the agent to refuse unauthorized administrative role escalations. No evidence of malicious intent, data exfiltration, or suspicious execution patterns was found.
Capability Assessment
Purpose & Capability
The customer-service and product/order-management purpose matches many listed tools, but the MCP tool list also includes high-impact backend mutation and user-management capabilities that can affect a live store.
Instruction Scope
The skill requires review for some high-risk actions, but approval is not clearly required for all impactful actions such as product creation, product price/inventory/status updates, or non-admin user changes.
Install Mechanism
No code or install spec is present, but the included MCP documentation describes API token and API URL configuration that is not declared in the registry requirements.
Credentials
The documented backend tools imply broad product, order, user, and customer preference access without clear token scoping, role separation, or read-only defaults.
Persistence & Privilege
The skill intentionally stores customer preferences and contact-related information for personalization; this is purpose-aligned but should have clear consent, retention, and access controls.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install alimerce - After installation, invoke the skill by name or use
/alimerce - Provide required inputs per the skill's parameter spec and get structured output
Version History
v0.1.0
AliMerce AI Assistant 初始版本上线：
- 提供商品咨询与订单处理自动化客服功能
- 支持个性化客户偏好记录与更新
- 实现销售推荐与下单协助
- 规范多语言沟通与标准化响应格式
- 高风险操作设定人工审批流程
- 提供实际对话处理案例说明
Metadata
Frequently Asked Questions
What is AliMerce 商城助手?
AliMerce 商城 AI 助手技能 - 客服、销售、商品管理、订单处理. It is an AI Agent Skill for Claude Code / OpenClaw, with 16 downloads so far.
How do I install AliMerce 商城助手?
Run "/install alimerce" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is AliMerce 商城助手 free?
Yes, AliMerce 商城助手 is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does AliMerce 商城助手 support?
AliMerce 商城助手 is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created AliMerce 商城助手?
It is built and maintained by alimerce (@alimerce); the current version is v0.1.0.
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