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Pilot Customer Support Triage Setup
by
Calin Teodor
· GitHub ↗
· v1.0.0
· MIT-0
95
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0
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0
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1
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Install in OpenClaw
/install pilot-customer-support-triage-setup
Description
Deploy a customer support triage system with 3 agents. Use this skill when: 1. User wants to set up automated support ticket routing and triage 2. User is co...
Usage Guidance
This skill is a coherent, instruction-only setup for three pilot agents. Before running: 1) confirm pilotctl and clawhub are legitimate and installed from trusted sources; 2) review the generated ~/.pilot/setups/customer-support-triage.json manifest before creating it; 3) be prepared to provide and securely store any API/webhook tokens needed by downstream skills (Slack, Zendesk, etc.), since those integrations will require credentials not declared here; 4) only perform handshakes with hosts you control or trust to avoid exposing ticket data; and 5) audit the individual pilot-* skills that clawhub will install, because their behavior and required credentials determine the real security/capability posture of your deployment.
Capability Analysis
Type: OpenClaw Skill
Name: pilot-customer-support-triage-setup
Version: 1.0.0
The skill bundle provides a legitimate configuration and deployment workflow for a multi-agent customer support triage system. It uses standard ecosystem tools (clawhub, pilotctl) to install dependencies, set hostnames, and establish peer-to-peer trust manifests in ~/.pilot/setups/. No indicators of data exfiltration, malicious execution, or prompt injection were found; all actions are consistent with the stated purpose of setting up automated ticket routing and resolution.
Capability Tags
Capability Assessment
Purpose & Capability
The name/description (deploy triage system) matches the requirements: the skill needs pilotctl to configure hosts and clawhub to install the listed pilot skills. Required binaries are appropriate and proportional to the task.
Instruction Scope
SKILL.md is a step-by-step setup guide (prompt for role/prefix, run clawhub installs, set hostname via pilotctl, write a manifest to ~/.pilot/setups, and perform handshakes). Instructions stay within the stated deployment scope and do not ask to read unrelated files or hidden system state.
Install Mechanism
This is instruction-only (no install spec). The risk surface is limited to the external 'clawhub' tool invoking installs of other skills; the skill itself does not download or execute code directly.
Credentials
The skill declares no environment variables or credentials (reasonable for an orchestration/setup guide). However, downstream skills referenced (e.g., pilot-webhook-bridge, pilot-slack-bridge) will likely require webhooks or API tokens to forward to helpdesk/Slack — those credentials are not discussed or declared here, so you should supply and store them securely when enabling those bridges.
Persistence & Privilege
always:false and user-invocable are appropriate. The only persistent change the guide makes is writing a manifest under the user's ~/.pilot directory (its own config area), which is expected for a setup recipe. The skill does not request system-wide config changes or other skills' credentials.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install pilot-customer-support-triage-setup - After installation, invoke the skill by name or use
/pilot-customer-support-triage-setup - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
Initial release
Metadata
Frequently Asked Questions
What is Pilot Customer Support Triage Setup?
Deploy a customer support triage system with 3 agents. Use this skill when: 1. User wants to set up automated support ticket routing and triage 2. User is co... It is an AI Agent Skill for Claude Code / OpenClaw, with 95 downloads so far.
How do I install Pilot Customer Support Triage Setup?
Run "/install pilot-customer-support-triage-setup" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Pilot Customer Support Triage Setup free?
Yes, Pilot Customer Support Triage Setup is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Pilot Customer Support Triage Setup support?
Pilot Customer Support Triage Setup is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Pilot Customer Support Triage Setup?
It is built and maintained by Calin Teodor (@teoslayer); the current version is v1.0.0.
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