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/install complaint
Description
提供客诉处理的可落地指南与SOP。在开展客诉处理相关工作时调用。
README (SKILL.md)
客诉处理 (complaint-handling)
目标与场景
- 明确业务目标、核心指标与应用场景；设定落地时限与负责人。
操作步骤
- 明确范围与资源；2. 制定SOP；3. 数据接入与看板搭建；
- 小流量试点；5. 复盘优化；6. 标准化沉淀与知识库更新。
指标
- 主指标与守护指标成体系；定义口径并固定报表节奏。
风险与合规
- 遵守中国本地法规与平台规则；个人信息保护与数据最小化。
可复用清单
- 模板、脚本、Checklist、报表与会议纪要结构。
生成日期：2026-03-17
Usage Guidance
This skill is coherent and low-risk: it only provides written SOP guidance and does not request credentials or perform installs. Before using, review the SOP for accuracy and local legal compliance, ensure any personal data handling recommendations follow your organization's privacy rules, and confirm the agent will not be instructed (separately) to combine these instructions with actions that access systems or export data.
Capability Analysis
Type: OpenClaw Skill
Name: complaint
Version: 0.1.0
The skill bundle consists of metadata and a markdown file (SKILL.md) providing procedural guidance and SOPs for customer complaint handling. It contains no executable code, network requests, or instructions that could be interpreted as malicious or suspicious.
Capability Assessment
Purpose & Capability
Name, description, and SKILL.md all describe complaint-handling SOPs; there are no unrelated requirements or capabilities.
Instruction Scope
SKILL.md contains high-level, non-executable guidance (steps, KPIs, compliance notes). It does not ask the agent to read local files, access credentials, call external endpoints, or run commands.
Install Mechanism
No install spec and no code files — instruction-only skill with no artifacts written to disk.
Credentials
No environment variables, credentials, or config paths are requested; this is proportionate to an SOP/reference skill.
Persistence & Privilege
always is false and the skill does not request persistent or elevated privileges.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install complaint - After installation, invoke the skill by name or use
/complaint - Provide required inputs per the skill's parameter spec and get structured output
Version History
v0.1.0
- 初始版本，提供客诉处理的操作指南与SOP
- 明确业务目标、核心指标及应用场景设定
- 包含具体的操作步骤与流程：范围定义、SOP制定、数据接入、小流量试点、复盘优化、知识库更新
- 建立指标体系，明确报表节奏与口径
- 强调风险合规，包括个人信息保护与数据最小化
- 提供可复用模板、脚本、Checklist等工具
Metadata
Frequently Asked Questions
What is Complaint?
提供客诉处理的可落地指南与SOP。在开展客诉处理相关工作时调用。 It is an AI Agent Skill for Claude Code / OpenClaw, with 146 downloads so far.
How do I install Complaint?
Run "/install complaint" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Complaint free?
Yes, Complaint is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Complaint support?
Complaint is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Complaint?
It is built and maintained by clawkk (@clawkk); the current version is v0.1.0.
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