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在 OpenClaw 中安装
/install support
功能描述
A comprehensive AI agent skill for delivering exceptional customer support. Drafts responses to customer issues with the right tone and technical accuracy, m...
安全使用建议
This is an instruction-only support authoring skill (no code, no install). It expects access to support tickets and account context — confirm how your agent/environment will provide those inputs and whether any API keys or connectors are needed. Ask the publisher (or your platform admin) where ticket data flows, how PII is handled, and whether the skill will be allowed to make destructive changes (close tickets, escalate) before enabling it broadly. Because provenance is unknown, test the skill in a limited environment with non-sensitive data and audit the outputs and any automated actions before using it in production.
功能分析
Type: OpenClaw Skill
Name: support
Version: 1.0.0
The skill bundle consists of a metadata file and a markdown document (skill.md) that provides high-level instructions and philosophy for an AI agent acting in a customer support role. It contains no executable code, tool definitions, or instructions that would lead to data exfiltration, unauthorized system access, or malicious behavior. The content is focused entirely on maintaining tone, managing support queues, and identifying product patterns.
能力评估
Purpose & Capability
The name/description match the SKILL.md: it focuses on reading tickets, understanding context, drafting responses, prioritizing and escalating. However, the skill claims active capabilities (manage queues, escalate, build knowledge base) without declaring any connectors, credentials, or concrete mechanisms for performing those actions — this is plausible if the host agent provides those integrations, but the SKILL.md does not make that dependency explicit.
Instruction Scope
The instructions direct the agent to read full tickets, account history, and contextual signals (technical level, emotional state) and to draft personalized responses. That scope is appropriate for a support skill, but the guidance is high-level and grants broad discretion (judgment calls, escalation decisions). There are no explicit steps that read unrelated system files or exfiltrate data, but the document assumes access to potentially sensitive customer data (PII) without specifying safeguards.
Install Mechanism
No install spec and no code files — lowest-risk delivery. Nothing will be written to disk by the skill itself.
Credentials
The registry metadata lists no required environment variables or credentials. Functionality described (managing queues, escalating, accessing account history) normally requires access to ticketing system credentials/API tokens. The lack of declared credentials is not necessarily wrong for an instruction-only skill (it may rely on the host agent's connectors), but you should confirm how the agent will supply ticket/context data and whether any service credentials are needed.
Persistence & Privilege
always is false and there is no install step that persists configuration or modifies other skills. The skill does not request elevated or permanent presence.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install support - 安装完成后，直接呼叫该 Skill 的名称或使用
/support触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
Initial release
元数据
常见问题
Support 是什么？
A comprehensive AI agent skill for delivering exceptional customer support. Drafts responses to customer issues with the right tone and technical accuracy, m... 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 230 次。
如何安装 Support？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install support」即可一键安装，无需额外配置。
Support 是免费的吗？
是的，Support 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Support 支持哪些平台？
Support 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Support？
由 agenticio（@agenticio）开发并维护，当前版本 v1.0.0。
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