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在 OpenClaw 中安装
/install return-reason-miner
功能描述
Analyze product return or refund notes and turn them into a structured reason taxonomy, root-cause view, and fix-priority brief. Use when a team needs to und...
安全使用建议
This skill appears coherent and low-risk: it runs local keyword-based analysis on text you supply and produces a markdown brief. Before using it, note that any customer return notes you paste may contain personal data—redact or anonymize sensitive PII if you don't want it included in outputs or logs. Also validate the heuristic outputs (they are stated hypotheses, not audited QA conclusions) before acting on them, and feel free to run the included tests or inspect handler.py yourself to confirm there are no network calls in your runtime environment.
功能分析
Type: OpenClaw Skill
Name: return-reason-miner
Version: 1.0.0
The return-reason-miner skill is a straightforward heuristic tool for categorizing product return notes into structured reports. The code in handler.py uses simple keyword matching to identify return drivers and generates a markdown summary without any network access, file system manipulation, or external dependencies.
能力评估
Purpose & Capability
The name/description match the code and SKILL.md: both describe heuristic analysis of user-provided return/refund notes into taxonomies and action briefs. The skill does not request unrelated credentials or binaries.
Instruction Scope
SKILL.md and handler.py stay within scope: they take user-provided notes/context, run local keyword heuristics, and produce a markdown brief. Instructions explicitly forbid accessing live systems and the code has no network or filesystem reads beyond stdin/argv.
Install Mechanism
No install spec is present and no external packages or downloads are performed. The repository is runnable as a plain Python script and includes simple tests; nothing is written to disk by an installer.
Credentials
The skill requires no environment variables, credentials, or config paths. The code does not read os.environ or other credentials — the requested environment access is minimal and appropriate.
Persistence & Privilege
The skill is not always-enabled, does not claim autonomous privileges beyond normal skill invocation, and does not modify other skills or system-wide settings. It runs only when invoked and only processes supplied input.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install return-reason-miner - 安装完成后，直接呼叫该 Skill 的名称或使用
/return-reason-miner触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
Return Reason Miner 1.0.0 – Initial Release
- Launches a skill for analyzing product return/refund notes and producing structured return reason briefs.
- Clusters return causes, identifies likely root causes, and suggests cross-functional fix priorities.
- Distinguishes between product, operations, fulfillment, and service-related drivers.
- Outputs a markdown summary including taxonomy, root-cause hypotheses, action plan, and limits.
- Designed for teams needing actionable return insights without live system data access.
元数据
常见问题
Return Reason Miner 是什么？
Analyze product return or refund notes and turn them into a structured reason taxonomy, root-cause view, and fix-priority brief. Use when a team needs to und... 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 88 次。
如何安装 Return Reason Miner？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install return-reason-miner」即可一键安装，无需额外配置。
Return Reason Miner 是免费的吗？
是的，Return Reason Miner 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Return Reason Miner 支持哪些平台？
Return Reason Miner 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Return Reason Miner？
由 haidong（@harrylabsj）开发并维护，当前版本 v1.0.0。
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