Ai Support Pro

Заменяет оператора 1-й линии на 60-80%. Полноценный AI-отдел поддержки клиентов: автоматическая категоризация обращений, SLA-трекинг с алертами, эскалационна...

This package largely looks like a plausible customer-support "box" (prompts, config, docs) and could legitimately require model API keys plus optional CRM/Telegram credentials. However: - Metadata mismatch: the registry listing said no required env vars, but SKILL.md explicitly lists ANTHROPIC_API_KEY and OPENAI_API_KEY as required and several sensitive optional creds. Ask the publisher to clarify which credentials are actually required and why two model keys are needed. Prefer one model provider or a documented fallback strategy. - Inspect install/test scripts before running: the bundle contains install.sh and test/smoke-test.sh. Do not run them on production hosts. Review their contents line-by-line (or paste them to me for review). Run them in an isolated test environment (sandbox VM or container) with network access restricted until you confirm they behave. - Use least-privilege/test credentials first: provide test API keys and test CRM/webhook tokens (not production keys). For Google service account JSON, create a service account with only the minimum scopes needed and revoke after testing. - Check outbound endpoints and logging: confirm where the skill sends data (which domains/IPs). Ensure it only communicates with known model providers and your configured CRM/webhook endpoints. If install scripts upload anything to unknown endpoints, do not proceed. - Verify provenance: there is no homepage and the source/owner are unknown. Ask the seller/owner for contact information, a code audit, or a signed release. Prefer packages with clear vendor identity or published releases. If you want, provide the full contents of install.sh and test/smoke-test.sh and I will review them for network calls, credential exfiltration, or other red flags that would materially change this assessment.

Type: OpenClaw Skill Name: raai-ai-support-pro Version: 3.5.2 The skill bundle is a comprehensive and professionally documented AI-driven customer support system. It includes detailed logic for ticket categorization, SLA tracking, and CRM integration within SKILL.md. The accompanying shell scripts (install.sh, build.sh, and smoke-test.sh) are standard utility scripts for deployment and validation, showing no signs of malicious behavior, data exfiltration, or unauthorized remote execution. All content is consistently aligned with the stated purpose of automating Tier-1 support operations.