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Freshdesk
作者
aiwithabidi
· GitHub ↗
· v1.0.0
461
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当前安装
1
版本数
在 OpenClaw 中安装
/install freshdesk
功能描述
Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API
使用说明 (SKILL.md)
🆘 Freshdesk
Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API
Requirements
| Variable | Required | Description |
|---|---|---|
FRESHDESK_API_KEY |
✅ | API key |
FRESHDESK_DOMAIN |
✅ | Domain (yourcompany.freshdesk.com) |
Quick Start
# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter \x3Cvalue> --email \x3Cvalue>
# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id \x3Cvalue>
# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject \x3Cvalue> --description \x3Cvalue> --email \x3Cvalue> --priority \x3Cvalue> --status \x3Cvalue>
# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id \x3Cvalue> --status \x3Cvalue> --priority \x3Cvalue>
# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id \x3Cvalue>
# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id \x3Cvalue> --body \x3Cvalue>
# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id \x3Cvalue> --body \x3Cvalue>
# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id \x3Cvalue>
All Commands
| Command | Description |
|---|---|
tickets |
List tickets |
ticket-get |
Get ticket |
ticket-create |
Create ticket |
ticket-update |
Update ticket |
ticket-delete |
Delete ticket |
ticket-reply |
Reply to ticket |
ticket-note |
Add note |
conversations |
List conversations |
contacts |
List contacts |
contact-get |
Get contact |
contact-create |
Create contact |
companies |
List companies |
agents |
List agents |
groups |
List groups |
roles |
List roles |
products |
List products |
satisfaction-ratings |
List CSAT |
time-entries |
Ticket time entries |
Output Format
All commands output JSON by default. Add --human for readable formatted output.
python3 {{baseDir}}/scripts/freshdesk.py \x3Ccommand> --human
Script Reference
| Script | Description |
|---|---|
{{baseDir}}/scripts/freshdesk.py |
Main CLI — all commands in one tool |
Credits
Built by M. Abidi | agxntsix.ai YouTube | GitHub Part of the AgxntSix Skill Suite for OpenClaw agents.
📅 Need help setting up OpenClaw for your business? Book a free consultation
安全使用建议
This skill appears coherent for accessing Freshdesk. Before installing: (1) Be aware the script will read a .env file at $WORKSPACE/.env or ~/.openclaw/workspace/.env as a fallback — remove or avoid storing unrelated secrets there. (2) Prefer to set FRESHDESK_API_KEY and FRESHDESK_DOMAIN in your runtime environment rather than relying on a shared .env. (3) Review the included scripts/freshdesk.py yourself; it uses Basic auth (base64 of key:domain) and standard HTTP calls — test with a limited-scope or rotation-friendly API key. (4) If you need stricter controls, consider forking the script to remove the .env fallback or to change authentication behavior.
功能分析
Type: OpenClaw Skill
Name: freshdesk
Version: 1.0.0
The skill is classified as suspicious due to a minor vulnerability in `scripts/freshdesk.py`. The `get_headers` function constructs the Basic Authentication header by encoding `FRESHDESK_API_KEY:FRESHDESK_DOMAIN` instead of the standard `FRESHDESK_API_KEY:`, which is an unintentional information leak of the domain in the password field of the Basic Auth header. Additionally, the `try_json` function attempts to parse various input arguments as JSON, which, while not a direct RCE, could potentially expose the downstream Freshdesk API to JSON injection if not properly handled by the API itself. No evidence of intentional malicious behavior like data exfiltration to unauthorized endpoints or direct code execution vulnerabilities was found.
能力评估
Purpose & Capability
Name/description request the Freshdesk API and the skill only requires FRESHDESK_API_KEY and FRESHDESK_DOMAIN, which is proportionate for a Freshdesk REST API client. The provided CLI commands map to Freshdesk resources.
Instruction Scope
SKILL.md instructs running the included Python CLI and only declares two env vars. The implementation will also attempt to read a .env file from the workspace fallback (~/.openclaw/workspace/.env or $WORKSPACE/.env) when an env var is not set. This implicit file access is not called out in the docs and can expose secrets stored in that .env file.
Install Mechanism
No install spec; instruction-only with a single Python stdlib script included. Nothing is downloaded or written to disk by an installer.
Credentials
Only two environment variables are required (FRESHDESK_API_KEY and FRESHDESK_DOMAIN) and the primary credential is the API key — appropriate for a Freshdesk integration. Note: the fallback .env lookup means the skill may read other variables present in that file if used as a source.
Persistence & Privilege
The skill does not request always:true or any elevated platform privileges. It does not modify other skills or system-wide settings.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install freshdesk - 安装完成后，直接呼叫该 Skill 的名称或使用
/freshdesk触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
- Initial release of the Freshdesk skill.
- Manage tickets, contacts, companies, and agents using the Freshdesk REST API.
- Provides easy CLI commands for listing, creating, updating, and deleting Freshdesk resources.
- No external Python dependencies required (stdlib only).
- Outputs JSON by default, with optional human-readable formatting.
- Requires FRESHDESK_API_KEY and FRESHDESK_DOMAIN environment variables.
元数据
常见问题
Freshdesk 是什么？
Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API. 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 461 次。
如何安装 Freshdesk？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install freshdesk」即可一键安装，无需额外配置。
Freshdesk 是免费的吗？
是的，Freshdesk 完全免费（开源免费），可自由下载、安装和使用。
Freshdesk 支持哪些平台？
Freshdesk 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Freshdesk？
由 aiwithabidi（@aiwithabidi）开发并维护，当前版本 v1.0.0。
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