功能描述

Complete AI voice receptionist system for dental practices. 12 workflows covering inbound call routing, appointment booking, reminders, no-show followup, can...

使用说明 (SKILL.md)

Dental AI Receptionist

Name: Dental Ai Receptionist
Author: mhmalvi

A production-ready, 12-workflow AI voice receptionist system for dental practices. Handles inbound calls, appointment booking, reminders, cancellations, waitlist management, patient recall, and staff escalation — fully automated.

Problem

Dental practices lose revenue from missed calls, no-shows, and manual scheduling overhead. Front desk staff spend 60-70% of their time on phone calls that could be automated. After-hours calls go to voicemail and patients book elsewhere.

This system provides 24/7 AI-powered call handling, automated reminders, and intelligent patient management.

What It Does

Inbound Call Routing — AI answers calls, identifies intent (booking, cancellation, FAQ, emergency), routes accordingly
Appointment Booking — Books appointments with calendar integration and SMS confirmation
Smart Reminders — Sends 48h, 24h, and 2h reminders to reduce no-shows
No-Show Followup — Automatically follows up with patients who miss appointments
Cancellation & Waitlist — Handles cancellations and fills gaps from waitlist
After-Hours Capture — Captures calls outside business hours for next-day followup
Patient Recall — Proactive outreach for overdue care (cleanings, checkups)

Included Workflows

#	File	Purpose
01	`01-inbound-call-handler.json`	Call intake, intent classification, business hours routing
02	`02-appointment-booking.json`	Book appointments, calendar sync, PMS integration
03	`03-appointment-reminders.json`	Multi-stage reminders (48h, 24h, 2h before)
04	`04-noshow-followup.json`	Detect no-shows, send followup messages
05	`05-cancellation-waitlist.json`	Process cancellations, auto-fill from waitlist
06	`06-after-hours-capture.json`	Capture after-hours calls for next-day callback
07	`07-patient-recall.json`	Recall campaigns for overdue patients
08	`08-faq-handler.json`	AI-powered answers to common questions
09	`09-staff-escalation.json`	AI summary + alert for calls needing human attention
10	`10-crm-sync.json`	Sync patient data with CRM (HubSpot, PMS)
11	`11-daily-report.json`	Daily metrics email (calls, bookings, no-shows, etc.)
12	`12-sms-reply-handler.json`	Process inbound SMS replies from patients

Architecture

Inbound Call (Vapi AI Voice)
    |
    v
Workflow 01: Intent Classification
    |
    +-- Booking ---------> Workflow 02: Appointment Booking
    |                           |
    |                           v
    |                      Google Calendar + PMS
    |
    +-- Cancellation ----> Workflow 05: Cancel + Waitlist Fill
    |
    +-- FAQ -------------> Workflow 08: AI FAQ Response
    |
    +-- Emergency -------> Workflow 09: Staff Escalation
    |
    +-- After Hours -----> Workflow 06: Capture for Callback
    |
    +-- All Events ------> Workflow 10: CRM Sync
                                |
                                +-> Google Sheets (Call Log, Appointments, Patients)
                                +-> HubSpot CRM (optional)

Scheduled:
+-- Workflow 03: Appointment Reminders (hourly check)
+-- Workflow 04: No-Show Followup (every 2 hours)
+-- Workflow 07: Patient Recall (weekly)
+-- Workflow 11: Daily Report (once daily)
+-- Workflow 12: SMS Reply Handler (webhook-triggered)

Required n8n Credentials

Credential Type	Used For	Placeholder in JSON
Google Sheets OAuth2	Call logs, appointments, patient records	`YOUR_GOOGLE_SHEETS_CREDENTIAL_ID`
SMTP (Gmail or custom)	Reminders, reports, notifications	`YOUR_SMTP_CREDENTIAL_ID`
Google Calendar OAuth2	Appointment scheduling	Set via `GOOGLE_CALENDAR_CRED_ID` env
OpenAI	FAQ answer generation, call summaries	Set via `OPENAI_CRED_ID` env
Twilio	Voice calls, SMS messaging	Set via `TWILIO_CRED_ID` env

Environment Variables

# Google Sheets
DENTAL_CALL_LOG_SHEET_ID=your-sheet-id
DENTAL_APPOINTMENTS_SHEET_ID=your-sheet-id
DENTAL_PATIENTS_SHEET_ID=your-sheet-id

# Google Calendar
DENTAL_CALENDAR_ID=your-calendar-id

# Clinic Details
DENTAL_CLINIC_NAME=Your Dental Practice
DENTAL_CLINIC_PHONE=+1234567890
[email protected]
DENTAL_CLINIC_ADDRESS=123 Main St, Your City
DENTAL_EMERGENCY_PHONE=+1234567890
DENTAL_DENTIST_PHONE=+1234567890
[email protected]
[email protected]

# Vapi AI Voice
VAPI_API_KEY=your-vapi-key
VAPI_API_URL=https://api.vapi.ai
VAPI_REMINDER_ASSISTANT_ID=your-reminder-assistant-id
VAPI_NOSHOW_ASSISTANT_ID=your-noshow-assistant-id
VAPI_WAITLIST_ASSISTANT_ID=your-waitlist-assistant-id
VAPI_RECALL_ASSISTANT_ID=your-recall-assistant-id

# Twilio
TWILIO_PHONE_NUMBER=+1234567890
TWILIO_CRED_ID=your-n8n-twilio-credential-id

# n8n Infrastructure
N8N_WEBHOOK_BASE=https://your-n8n-instance.com/webhook
GOOGLE_CALENDAR_CRED_ID=your-n8n-google-calendar-credential-id
OPENAI_CRED_ID=your-n8n-openai-credential-id

# Optional (CRM / Practice Management)
HUBSPOT_API_KEY=your-hubspot-key
PMS_API_URL=https://your-pms.com/api
PMS_API_KEY=your-pms-key

Google Sheets Schema

Call Log

Column	Type	Description
call_id	text	Unique call identifier
caller_phone	text	Caller's phone number
caller_name	text	Patient name (if identified)
intent	text	booking / cancellation / faq / escalation / after-hours
timestamp	datetime	Call timestamp
duration	number	Call duration in seconds
summary	text	AI-generated call summary
outcome	text	booked / cancelled / answered / escalated / captured

Appointments

Column	Type	Description
appointment_id	text	Unique ID
patient_name	text	Patient full name
patient_phone	text	Phone number
service_type	text	cleaning / checkup / filling / crown / etc.
date	date	Appointment date
time	text	Appointment time
status	text	confirmed / reminded / completed / no-show / cancelled
showed_up	boolean	Whether patient attended
reminder_48h	boolean	48h reminder sent
reminder_24h	boolean	24h reminder sent
reminder_2h	boolean	2h reminder sent

Patients

Column	Type	Description
patient_phone	text	Primary key
patient_name	text	Full name
email	text	Email address
last_service	text	Most recent service type
last_visit	date	Most recent visit date
recall_status	text	due / notified / scheduled / completed
total_visits	number	Lifetime visit count

Quick Start

1. Prerequisites

n8n v2.4+ (self-hosted)
Vapi.ai account (AI voice calls)
Twilio account (phone number + SMS)
Google Sheets OAuth2 credentials
Google Calendar API access

2. Create Sheets

Set up 3 Google Sheets with the schemas above: Call Log, Appointments, Patients. Optionally add Waitlist, Escalations, After-Hours Queue, and Daily Reports sheets.

3. Configure Vapi Assistant

Create a Vapi assistant with your dental practice's greeting, business hours, services, and FAQ responses.

4. Import Workflows

Import all 12 JSON files into n8n. Replace all YOUR_* placeholders and set environment variables.

5. Activate

Activate workflows in order: 01 first (inbound handler), then the rest. Test with a phone call to your Vapi number.

Use Cases

Solo dental practices — Replace or augment front desk with 24/7 AI receptionist
Multi-location dental groups — Centralized call handling across clinics
Dental service organizations (DSOs) — Scalable patient communication
Orthodontic practices — Long appointment cycles benefit from recall automation
Dental IT providers — Offer AI receptionist as a managed service to clients

Revenue Potential

For practices: Reduce missed calls by 80%+, no-shows by 30-50%
As a service: Charge $500-1,500/month per dental practice
Per-call pricing: $1-3 per handled call

Requirements

n8n v2.4+ (self-hosted recommended)
Vapi.ai account ($0.05-0.10 per minute)
Twilio account ($0.0075 per SMS)
Google Sheets + Calendar API credentials
Optional: HubSpot CRM, Dentrix/Eaglesoft/OpenDental PMS

安全使用建议

This skill appears internally consistent for an automated dental receptionist, but it will handle and transmit protected patient data (names, phone numbers, appointment details, call transcripts and recordings). Before installing: 1) Verify the source/author and run in a staging environment with test data. 2) Only provide scoped, least-privilege API keys (separate test accounts where possible); do not supply full-admin keys. 3) Confirm legal/regulatory requirements (HIPAA/PDPA): ensure you have BAAs or equivalent with third-party services (Twilio, Google, Vapi, OpenAI, PMS, HubSpot) before sending PHI. 4) Audit webhook endpoints (N8N_WEBHOOK_BASE) and ensure they point to a secure, private n8n instance. 5) Rotate credentials and enable logging/alerts for unexpected activity. 6) Review and limit OpenAI usage or remove PHI from prompts if you cannot ensure the model/vendor supports PHI handling. 7) Test fail-safes for emergency routing and verify that recording URLs and other links are secured (access-controlled) to avoid accidental public exposure.

功能分析

Type: OpenClaw Skill Name: dental-ai-receptionist Version: 1.0.2 The skill bundle is classified as suspicious due to significant prompt injection vulnerabilities identified in the `08-faq-handler.json` and `09-staff-escalation.json` workflows. These workflows directly embed user-controlled input (e.g., `{{ $json.question }}` from `08-faq-handler.json` and `{{ $json.summary || $json.transcript }}` from `09-staff-escalation.json`) into OpenAI prompts without apparent sanitization. This flaw could allow a malicious actor to manipulate the AI agent into revealing sensitive clinic information (e.g., from the system prompt's 'CLINIC INFO' or 'SERVICES & TYPICAL PRICING' sections) or generating misleading summaries/responses, potentially leading to information disclosure or operational disruption. While the system integrates with numerous sensitive services (Google Sheets, Twilio, Vapi, HubSpot, PMS) and handles patient data, there is no clear evidence of intentional malicious data exfiltration to unauthorized endpoints or other malware-like behavior.

能力评估

✓ Purpose & Capability

Name/description (AI voice receptionist for dental practices) align with required services: Twilio (voice/SMS), Vapi (AI voice), Google Sheets/Calendar, PMS and HubSpot for CRM/PMS sync, and OpenAI for summaries/FAQ. None of the required env vars or credentials appear unrelated to the stated functionality.

✓ Instruction Scope

SKILL.md + workflow JSONs instruct n8n flows that parse inbound call payloads, log to Google Sheets, create/delete calendar events, call Vapi endpoints, send SMS via Twilio, update PMS/CRM, and email staff. All referenced files, webhooks, and env vars are within the receptionist use case; the instructions do not request unrelated system files or credentials.

✓ Install Mechanism

Instruction-only skill with no install spec and no code files written to disk. Lowest install risk — nothing is downloaded or installed by the skill itself.

ℹ Credentials

A large number of sensitive environment variables are required (Twilio, Vapi, PMS, HubSpot, Google credentials, etc.). These are proportionate to the integrations shown, but they are highly sensitive because they provide access to PHI and external systems — treat them as high-risk secrets and provide least-privileged/scoped credentials where possible.

✓ Persistence & Privilege

always:false and no install-time persistence or modification of other skills. The skill runs as n8n workflow definitions and will act when webhooks/triggers fire; it does not request permanent platform-level presence or modify system/other-skill configs.

版本历史

v1.0.2

Fix: strip residual n8n metadata, fix process.env to $env, add webhook HMAC validation, add crosspost auth

v1.0.1

Fix: declare all env vars used in workflows in requires.env metadata for security scan compliance

v1.0.0

Initial release of Dental AI Receptionist – a 12-workflow, production-ready AI voice receptionist system for dental practices. - Automates inbound call routing, appointment booking, reminders, no-show followup, cancellation/waitlist management, after-hours capture, recall campaigns, FAQ handling, staff escalation, CRM sync, daily reports, and SMS replies. - Integrates with Vapi (AI voice), Twilio, Google Sheets, and Google Calendar. - Includes detailed setup instructions, required environment variables, and Google Sheets schemas for smooth deployment. - Designed to reduce missed calls, minimize no-shows, and automate routine front-desk tasks for dental clinics. - Provides daily metrics and full call logs for operational visibility.

元数据

Slug dental-ai-receptionist

版本 1.0.2

许可证 —

累计安装 1

当前安装数 1

历史版本数 3

常见问题