/install customer-service-escalation-kit
Customer Service Escalation Kit
Build refund, cancellation, dispute, and escalation scripts with an evidence timeline.
When to Use
Use this skill when you need a repeatable workflow for: refund, customer service, complaint, dispute. It is designed for shoppers, travelers, subscribers, small-business customers who need practical structure, not vague advice.
What This Skill Does
The assistant should help the user move through a structured workflow:
- Clarify — Clarify desired outcome and policy facts
- Build — Build a timeline of evidence and communications
- Draft — Draft calm first-contact and escalation messages
- Prepare — Prepare manager/platform/card-provider follow-up options
How to Run the Workflow
1. Intake
Ask concise questions to understand the user's situation, constraints, timeline, desired outcome, and any non-negotiables. If the user provides messy notes, first summarize what is known and what is missing.
2. Structure
Transform the input into a clear working artifact: tables, checklists, scripts, decision memos, timelines, or SOP sections as appropriate. Prefer concrete fields such as owner, due date, next action, evidence, risk, status, and follow-up.
3. Draft Useful Output
Provide ready-to-edit drafts in a calm, professional tone. Include short and long versions when communication is involved. For checklists, mark must-do vs optional items.
4. Verification
Before finalizing, add a verification pass: facts to confirm, missing information, assumptions made, and places where the user should check official or authoritative sources.
Suggested Output Formats
- Quick summary
- Action table
- Checklist
- Timeline
- Message/script draft
- Risks and assumptions
- Next 3 concrete steps
Example Prompts
- "Help me organize this messy situation into a clear plan: ..."
- "Turn these notes into a checklist and message draft: ..."
- "What am I missing before I take action?"
- "Make this more concise, polite, and firm."
Safety and Boundaries
Educational communication support only. No refund, legal, chargeback, or outcome guarantees.
Do not invent facts, policies, prices, laws, deadlines, or commitments. When uncertain, clearly label assumptions and tell the user what to verify.
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install customer-service-escalation-kit - 安装完成后，直接呼叫该 Skill 的名称或使用
/customer-service-escalation-kit触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
Customer Service Escalation Kit 是什么？
Provides structured workflows to clarify issues, build evidence timelines, draft calm messages, and prepare follow-ups for refunds, disputes, and escalations... 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 27 次。
如何安装 Customer Service Escalation Kit？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install customer-service-escalation-kit」即可一键安装，无需额外配置。
Customer Service Escalation Kit 是免费的吗？
是的，Customer Service Escalation Kit 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Customer Service Escalation Kit 支持哪些平台？
Customer Service Escalation Kit 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Customer Service Escalation Kit？
由 haidong（@harrylabsj）开发并维护，当前版本 v1.0.0。