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在 OpenClaw 中安装
/install customer-experience
功能描述
Map and analyze customer experience touchpoints. Use for improving satisfaction, loyalty, and customer journey optimization.
使用说明 (SKILL.md)
Customer Experience Analysis
Metadata
- Name: customer-experience
- Description: Customer journey and touchpoint analysis
- Triggers: customer experience, CX, journey map, touchpoint, satisfaction
Instructions
Map customer experience for $ARGUMENTS to identify improvement opportunities.
Framework
Customer Journey Stages
| Stage | Touchpoints | Customer Actions | Emotions |
|---|---|---|---|
| Awareness | Ads, social, word-of-mouth | Discover brand | Curious |
| Consideration | Website, reviews, store | Research options | Evaluating |
| Purchase | Checkout, sales, payment | Buy product | Excited/Anxious |
| Use | Product, support, onboarding | Use solution | Satisfied/Frustrated |
| Loyalty | Follow-up, community, rewards | Recommend, repurchase | Engaged |
Experience Metrics
| Metric | Formula | Target |
|---|---|---|
| NPS | % Promoters - % Detractors | >50 |
| CSAT | Satisfied customers / Total surveyed | >80% |
| CES | Effort score (1-7 scale) | \x3C3 |
| Retention | Returning customers / Total | >90% |
Output
## Customer Experience Analysis: [Product/Service]
### Journey Map
**Stage 1: Awareness**
- Touchpoints: [List]
- Pain points: [Issues]
- Opportunities: [Improvements]
**Stage 2: Consideration**
- Touchpoints: [List]
- Pain points: [Issues]
- Opportunities: [Improvements]
[Continue for all stages]
### Experience Scorecard
| Metric | Current | Target | Status |
|--------|---------|--------|--------|
| NPS | 35 | 50 | 🟡 Gap: -15 |
| CSAT | 72% | 80% | 🟡 Gap: -8% |
| CES | 4.2 | 3.0 | 🔴 Gap: +1.2 |
| Retention | 85% | 90% | 🟡 Gap: -5% |
### Priority Improvements
| Priority | Stage | Issue | Impact | Effort |
|----------|-------|-------|--------|--------|
| 1 | Purchase | Long checkout | High | Medium |
| 2 | Use | Complex onboarding | High | High |
| 3 | Consideration | Poor mobile UX | Medium | Low |
### Action Plan
**Immediate (0-30 days)**
1. [Action 1]
2. [Action 2]
**Short-term (30-90 days)**
1. [Action 1]
2. [Action 2]
Tips
- Walk through journey yourself
- Interview real customers
- Focus on emotional peaks and valleys
- Prioritize high-impact, low-effort fixes
安全使用建议
This skill appears to be a safe, coherent set of templates and advice for CX mapping. Before installing or using it, avoid pasting sensitive customer data or personally identifiable information into prompts (the skill itself has no safeguards), verify any quantitative results (metrics and gaps) against your real data, and treat outputs as starting points — validate recommended actions with real user research. Because it's instruction-only, risk is low, but exercise normal data-governance caution when feeding customer records or internal analytics into the agent.
功能分析
Type: OpenClaw Skill
Name: customer-experience
Version: 1.0.0
The skill bundle contains only documentation and templates for customer experience analysis. There is no executable code, network activity, or suspicious instructions in SKILL.md or _meta.json.
能力评估
Purpose & Capability
The skill name/description (customer experience mapping and analysis) matches the SKILL.md content (journey stages, metrics, templates). It requests no binaries, env vars, or config paths — which is proportionate for a template/instruction-only CX helper.
Instruction Scope
The runtime instructions are templates and guidance for producing a journey map, scorecard, and action plan. They do not instruct the agent to read local files, environment variables, or call external endpoints, nor do they direct transmission of data to unknown servers.
Install Mechanism
No install spec or code files are present. Being instruction-only means nothing is written to disk and no external packages are fetched — the lowest-risk pattern.
Credentials
The skill declares no required environment variables, secrets, or config paths. There is no disproportionate credential or environment access requested.
Persistence & Privilege
always is false (default) and the skill has no install-time actions or claims of modifying agent/system settings. The default ability for the model to invoke the skill autonomously is normal and does not change the assessment here.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install customer-experience - 安装完成后，直接呼叫该 Skill 的名称或使用
/customer-experience触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
- Initial release of the customer-experience skill to map and analyze customer journey touchpoints.
- Provides a structured framework for assessing customer experience across awareness, consideration, purchase, use, and loyalty stages.
- Includes key metrics and scorecard (NPS, CSAT, CES, Retention) with targets for tracking experience quality.
- Supplies a ready-to-use template for journey mapping, pain point identification, and prioritizing improvements.
- Offers actionable tips for effective customer experience analysis and optimization.
元数据
常见问题
Customer Experience 是什么？
Map and analyze customer experience touchpoints. Use for improving satisfaction, loyalty, and customer journey optimization. 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 166 次。
如何安装 Customer Experience？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install customer-experience」即可一键安装，无需额外配置。
Customer Experience 是免费的吗？
是的，Customer Experience 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Customer Experience 支持哪些平台？
Customer Experience 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Customer Experience？
由 linuszz（@linuszz）开发并维护，当前版本 v1.0.0。
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