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在 OpenClaw 中安装
/install crm-management
功能描述
提供CRM管理的可落地指南与SOP。在开展CRM管理相关工作时调用。
使用说明 (SKILL.md)
CRM管理 (crm-management)
数据模型
- 用户基本信息、行为事件、订单与售后、渠道来源、生命周期阶段。
分层与运营
- RFM分层、AIPL模型；场景化触达（欢迎、激活、留存、召回、挽回）。
自动化
- 触发式消息：下单未支付、评价邀请、流失预警；多渠道（短信/邮件/企微）。
指标
- 活跃率、留存率、复购率、CLV、消息到达率与转化率。
合规
- 明示授权与退订机制；敏感信息加密与权限分级。
生成日期：2026-03-17
安全使用建议
This skill is a static set of CRM guidelines/SOPs and appears internally consistent and low-risk. Before relying on it in production: (1) verify the skill's author/source if you need vetted, organization-specific procedures; (2) when you implement automation from these guidelines, ensure any integrations (email/SMS/enterprise IM, databases) use least-privilege credentials and secure storage — the skill itself does not provide or request those; (3) validate compliance and data-protection steps (consent, encryption, retention) against your local regulations and internal policies; (4) if you need the agent to perform real CRM actions, prefer a skill that explicitly declares required API keys and integration endpoints so you can review them.
功能分析
Type: OpenClaw Skill
Name: crm-management
Version: 0.1.0
The skill bundle contains purely informational guidelines and standard operating procedures (SOPs) for CRM management. It includes data models, segmentation strategies, and compliance reminders without any executable code, network requests, or suspicious instructions. Files analyzed: SKILL.md and _meta.json.
能力评估
Purpose & Capability
Name and description claim CRM management guidance; the SKILL.md contains CRM data models, segmentation, automation patterns, metrics, and compliance notes which align with that purpose. No unrelated dependencies or credentials are requested.
Instruction Scope
SKILL.md is high-level guidance/SOP text only. It does not direct the agent to run commands, read files, access environment variables, or transmit data to third-party endpoints. It stays within the stated purpose.
Install Mechanism
No install spec and no code files — instruction-only skill. Nothing will be downloaded or written to disk by installation.
Credentials
The skill declares no required environment variables, credentials, or config paths. That is proportionate to its stated role as a documentation/SOP helper.
Persistence & Privilege
always is false and the skill does not request elevated or persistent system presence. Autonomous invocations are permitted by default but are not combined with broad access or hidden capabilities.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install crm-management - 安装完成后，直接呼叫该 Skill 的名称或使用
/crm-management触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v0.1.0
Initial release of CRM管理 skill.
- 提供CRM管理的可落地指南与SOP。
- 覆盖数据模型、分层与运营、自动化、关键指标和合规要求。
- 支持常见消息场景与多渠道触达。
- 强调用户隐私与数据安全管理。
元数据
常见问题
CRM 是什么？
提供CRM管理的可落地指南与SOP。在开展CRM管理相关工作时调用。 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 469 次。
如何安装 CRM？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install crm-management」即可一键安装，无需额外配置。
CRM 是免费的吗？
是的，CRM 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
CRM 支持哪些平台？
CRM 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 CRM？
由 ClawKK（@codekungfu）开发并维护，当前版本 v0.1.0。
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