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Cb Customer Service Localizer

Name: Cb Customer Service Localizer
Author: harrylabsj

作者 haidong · GitHub ↗ · v1.0.0 · MIT-0

cross-platform ✓ 安全检测通过

总下载

当前安装

版本数

在 OpenClaw 中安装

/install cb-customer-service-localizer

功能描述

Customer service adaptation for international audiences

使用说明 (SKILL.md)

International Customer Service Localizer

Overview

International Customer Service Localizer (Customer service adaptation for international audiences). This skill provides a structured framework for localizing customer service operations for international markets. It covers multilingual support strategies, cultural service adaptation, channel selection, and quality management for cross-border customer service.

The framework helps businesses deliver culturally appropriate customer experiences across different markets while maintaining operational efficiency and service quality standards.

Trigger Keywords

"international customer service"
"multilingual support localization"
"cross-border customer experience"
"global customer service strategy"
"cultural service adaptation"
"international support channels"

Workflow

Input Analysis: Parse user input to extract target markets, service channels, and business parameters
Localization Framework: Generate culture-specific service adaptation recommendations
Multilingual Planning: Develop language support strategy and resource planning
Channel Optimization: Design market-appropriate service channels
Output Delivery: Return comprehensive JSON with analysis and recommendations

Output Modules

Service Localization Framework

Communication style adaptation by culture
Etiquette and protocol considerations
Response time expectations by market
Escalation process cultural adaptation
Service recovery approach by culture

Multilingual Support Plan

Language coverage strategy and prioritization
Translation vs localization approach
Native speaker requirements and hiring
AI and automation for language support
Quality assurance for multilingual support

Cultural Service Adaptation

Greeting and opening style by culture
Formality level adjustment recommendations
Problem-solving approach by cultural context
Complaint handling cultural differences
Appreciation and follow-up cultural norms

Channel Optimization

Preferred support channels by market
Social media customer service platforms
Self-service portal localization
Phone support cultural considerations
Chat and messaging platform preferences

Safety & Limitations

Safety Boundaries

No Professional Advice: Provides informational frameworks only. Does not replace HR or customer service professionals.
No Real-Time Data: Based on general frameworks, not current staffing or platform availability.
No Service Delivery: No actual customer service or support capabilities.
No Code Execution: Pure descriptive implementation. No shell commands or network requests.
Descriptive Only: Provides planning frameworks and guidance only.

Limitations

Cultural generalizations may not apply to all customer segments
Language availability varies by market and changes over time
Staffing costs and availability differ significantly by market
Technology platform capabilities vary by region
Service quality standards differ across cultures

Example Prompts

Level 1: Basic Inquiry

"How to localize customer service for international markets?"

Level 2: Specific Scenario

"Multilingual support strategy for Japanese and German customers"

Level 3: Complex Planning

"Multi-market customer service localization for US, EU, and Asia with omnichannel support"

Level 4: Detailed Case

"US e-commerce company setting up customer service in France, Germany, and Japan with 24/7 multilingual chat support"

Acceptance Criteria

Functional Requirements

Returns valid JSON structure from handle() function
Includes input_analysis field with parsed input information
Contains proper disclaimer with safety boundaries
Provides customer-service-specific localization framework
Differentiated from other cross-border e-commerce skills

Quality Requirements

Clear and structured output
Comprehensive framework coverage
Actionable implementation guidance
Proper safety boundaries enforced
Input differentiation verified through tests

Integration

Complementary Skills

Works with cb-cultural-marketing-framework for consistent cultural approach
Integrates with cb-returns-management-system for returns communication
Supports cb-market-entry-strategist for market-specific service planning

Input/Output Flow

Accepts natural language input via handle() function
Returns structured JSON for system integration
Can be chained with related skills for multi-faceted analysis

Version History

v1.0.0 (2026-04-22)

Initial release
Service localization framework
Multilingual support planning
Cultural service adaptation
Channel optimization guidance
Input parsing and parameter extraction
JSON output with input_analysis and disclaimer
Safety boundaries and limitations documentation
Test coverage with 5 tests per skill

Technical Details

Handler Interface

Dependencies

None (pure Python standard library only)

File Structure

handler.py: Main handler implementation
tests/test_handler.py: Unit tests (5 tests)
SKILL.md: This documentation file
skill.json: Skill metadata and configuration
ACCEPTANCE.md: Acceptance criteria documentation
.claw/identity.json: Identity and authorship information

Test Coverage

JSON output validation test
Disclaimer presence and content test
Input differentiation test
Customer-service-specific functionality test
Differentiation evidence test

安全使用建议

This skill appears coherent and low-risk: it only parses input and produces descriptive JSON, with no network calls or secret access. If you want extra assurance, review handler.py yourself (it's short and readable) and avoid enabling the skill as 'always included' in agents you don't fully control. If you require stricter guarantees, run the tests locally and sandbox execution before deploying in production agents.

功能分析

Type: OpenClaw Skill Name: cb-customer-service-localizer Version: 1.0.0 The skill is a purely descriptive framework for international customer service localization. The Python implementation in handler.py is minimal, performing basic string parsing and returning static JSON recommendations without any network access, file system interaction, or dangerous execution sinks. All files, including SKILL.md and the test suite, align strictly with the stated purpose of providing cross-border e-commerce planning guidance.

能力评估

✓ Purpose & Capability

Name, description, SKILL.md, and handler.py are aligned: the skill provides localization guidance and requires no external services, binaries, or credentials. Declared dependencies (none) match the implementation (pure standard‑library Python).

✓ Instruction Scope

SKILL.md instructs descriptive-only behavior and the handler implements only input parsing and JSON generation. The runtime code does not read unrelated files, environment variables, or make network/API calls. The SKILL.md wording 'No code execution' is a safety boundary for behavior (no external effects); the repository includes a small handler.py that is safe to execute locally and does not perform external actions.

✓ Install Mechanism

No install spec is provided and there are no downloads or extracted archives. The skill is instruction/code-only with only small local Python files, which is low risk.

✓ Credentials

The skill declares no required environment variables, credentials, or config paths and the code does not access any; there is no disproportionate request for secrets or unrelated credentials.

✓ Persistence & Privilege

Flags show normal privileges (always: false, model invocation allowed). The skill does not request persistent system presence or modify other skills or system-wide settings.

如何使用

确保已安装 OpenClaw（本地或 Docker 部署）
在对话框中输入安装命令：/install cb-customer-service-localizer
安装完成后，直接呼叫该 Skill 的名称或使用 /cb-customer-service-localizer 触发
根据 Skill 的参数说明提供必要输入，即可获得结构化输出

版本历史

v1.0.0

International Customer Service Localizer v1.0.0 – Initial release - Provides a structured framework for localizing customer service for international markets - Includes multilingual support planning, cultural service adaptation, and channel optimization modules - Parses user input to extract target markets, service channels, and business details - Delivers output as comprehensive JSON with input analysis and recommendations - Enforces clear safety boundaries with detailed disclaimer - Supports integration with related skills and includes test coverage for core functionality

元数据

Slug cb-customer-service-localizer

版本 1.0.0

许可证 MIT-0

累计安装 0

当前安装数 0

历史版本数 1

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