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Ai Intelligent After Sales Service
作者
yang1002378395-cmyk
· GitHub ↗
· v1.0.3
· MIT-0
311
总下载
0
收藏
1
当前安装
3
版本数
在 OpenClaw 中安装
/install ai-intelligent-after-sales-service
功能描述
自动化售后服务，智能工单分配 + 客户满意度跟踪。
使用说明 (SKILL.md)
AI 智能售后服务系统
描述
自动化售后服务，智能工单分配 + 客户满意度跟踪。
功能
- 工单自动分配（智能路由）
- 客户满意度调查（自动跟进）
- 售后数据分析（问题趋势分析）
- 备件管理（库存预警）
- 服务评价（客户反馈收集）
定价
- 基础版：¥199/月（100 工单/月）
- 专业版：¥999/月（1000 工单/月）
- 企业版：¥2999/月（无限工单）
适用场景
- 电子产品售后
- 家电维修服务
- 汽车维修保养
- 家具安装售后
技术栈
- Python + FastAPI
- 工单系统（数据库）
- 智能路由算法
- 满意度分析（NLP）
安装
git clone https://github.com/openclaw-skills/ai-intelligent-after-sales-service
cd ai-intelligent-after-sales-service
pip install -r requirements.txt
python app.py
配置
- 设置服务区域
- 添加服务人员
- 配置工单规则
- 启动售后服务
创建：2026-03-13 作者：OpenClaw Skills Team
安全使用建议
This skill tells you to fetch and run an external GitHub project but provides no environment/credential details and no pinned release. Before installing/ running it: 1) verify the GitHub repository URL and inspect the code (especially requirements.txt and app.py); 2) prefer a pinned commit or signed release rather than cloning an unpinned branch; 3) run the service in an isolated sandbox/container and not on production hosts; 4) require explicit listing of all needed environment variables (DB, API keys, SMTP, etc.) and avoid supplying high‑privilege credentials until you review the code; 5) ask the author/maintainer for an official install spec, security posture, and homepage/source provenance. If you cannot perform these checks, treat the skill as risky and avoid executing its install commands.
功能分析
Type: OpenClaw Skill
Name: ai-intelligent-after-sales-service
Version: 1.0.3
The skill bundle contains only metadata and descriptive documentation (SKILL.md) for an automated after-sales service system. No executable code, suspicious network calls, or prompt-injection attempts were found; the installation instructions are standard for a Python project.
能力评估
Purpose & Capability
The name/description (automated after‑sales service) matches the actions described in the README-style text, but the skill is presented as an OpenClaw skill while the SKILL.md mainly instructs installing a standalone web app. That mismatch (skill vs full service install) is unexpected but explainable.
Instruction Scope
SKILL.md directs the user/agent to run 'git clone', 'pip install -r requirements.txt' and 'python app.py' from a GitHub repo. It also references database-backed features and configuration steps (service region, personnel, rules) but does not declare how to supply DB credentials or other config — the instructions therefore ask the agent to fetch and execute external code and to manage sensitive configuration without specifying where secrets come from.
Install Mechanism
There is no formal install spec in the registry — instead the doc instructs cloning an external GitHub repository and installing dependencies. While GitHub is a common host, the clone is unpinned (no commit/tag), pip installs unknown requirements, and running app.py executes code fetched at runtime. That combination increases risk of running arbitrary/unreviewed code.
Credentials
The skill declares no required environment variables or primary credential, yet the functionality (database, inventory, notifications, NLP) almost certainly requires credentials/config (DB connection strings, API keys, SMTP, etc.). The omission of any declared env vars or configuration steps is disproportionate and suggests missing/undeclared secrets handling.
Persistence & Privilege
always is false (good). The skill does not request elevated OpenClaw privileges. However the instructions launch a networked web app (python app.py) which could open listeners and run indefinitely; that runtime persistence is not declared in the registry and should be considered before executing.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install ai-intelligent-after-sales-service - 安装完成后，直接呼叫该 Skill 的名称或使用
/ai-intelligent-after-sales-service触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.3
- No changes detected in this version.
- Version number updated to 1.0.3.
v1.0.2
- Updated version number to 1.0.2 in documentation.
- No other content changes.
v1.0.1
ai-intelligent-after-sales-service v1.0.1
- Automates after-sales service with intelligent ticket routing and customer satisfaction tracking.
- Adds features such as ticket auto-assignment, automated follow-up surveys, data trend analysis, spare parts inventory alerts, and customer feedback collection.
- Includes tiered pricing for different business needs.
- Supports scenarios like electronics, home appliances, automotive, and furniture after-sales.
- Uses Python, FastAPI, database-backed ticket system, smart routing, and NLP satisfaction analysis.
元数据
常见问题
Ai Intelligent After Sales Service 是什么？
自动化售后服务，智能工单分配 + 客户满意度跟踪。 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 311 次。
如何安装 Ai Intelligent After Sales Service？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install ai-intelligent-after-sales-service」即可一键安装，无需额外配置。
Ai Intelligent After Sales Service 是免费的吗？
是的，Ai Intelligent After Sales Service 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Ai Intelligent After Sales Service 支持哪些平台？
Ai Intelligent After Sales Service 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Ai Intelligent After Sales Service？
由 yang1002378395-cmyk（@yang1002378395-cmyk）开发并维护，当前版本 v1.0.3。
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