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AI Customer Service Scripts Generator
作者
yang1002378395-cmyk
· GitHub ↗
· v1.0.0
· MIT-0
248
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0
收藏
1
当前安装
1
版本数
在 OpenClaw 中安装
/install ai-customer-service-scripts
功能描述
Generate professional customer service scripts for 10+ industries using AI, with emotion analysis and quality scoring for complaints, sales, and support.
使用说明 (SKILL.md)
AI Customer Service Scripts Generator | AI 客服话术生成器
一键生成专业客服回复话术，覆盖电商/金融/教育/医疗等 10+ 行业
🎯 适用场景
- 电商客服团队需要标准化回复
- 企业需要快速培训新客服
- 自动化客服机器人优化
- 投诉处理/售后跟进/销售转化
📦 包含内容
- 话术模板库 - 10+ 行业 500+ 常见场景
- AI 生成器 - 基于用户输入自动生成话术
- 情感分析 - 判断客户情绪，匹配最佳回复
- 评分系统 - 评估话术质量
🚀 快速开始
安装
pip install openclaw
使用
from scripts_generator import ScriptGenerator
gen = ScriptGenerator()
# 生成回复
reply = gen.generate(
industry="电商",
scenario="客户投诉物流慢",
customer_message="我的快递怎么还没到？都一周了！"
)
print(reply)
# 输出：尊敬的客户，非常抱歉给您带来不便。我已经帮您查询了物流信息...
💰 定价
| 版本 | 价格 | 功能 |
|---|---|---|
| 基础版 | ¥49 | 5 个行业模板 |
| 专业版 | ¥99 | 10+ 行业 + AI 生成 |
| 企业版 | ¥299 | 私有部署 + 定制话术 |
🔧 技术支持
- 微信：OpenClawCN
- Discord：https://discord.gg/clawd
作者：OpenClaw 中文社区 版本：1.0.0
安全使用建议
This skill appears to implement the advertised functionality, but the Python code requires an OPENCLAW_API_KEY and sends prompts to the OpenClaw API — yet the metadata and SKILL.md do not mention this. Before installing or using it:
- Do not assume the example will work without setting OPENCLAW_API_KEY; set the key if you trust the OpenClaw service.
- Understand that customer messages (potentially containing PII) will be transmitted to an external API. Avoid sending sensitive personal or credential data.
- Verify the provenance of the 'openclaw' Python package and the skill owner (no homepage provided). Prefer packages from known authors or inspect package source code.
- Ask the author to update SKILL.md and registry metadata to declare the required OPENCLAW_API_KEY and to document where data is sent and stored.
- If you need stronger assurance, run the code in an isolated environment and monitor network calls, or replace the OpenClaw client with a trusted local model or a clearly documented API client.
功能分析
Type: OpenClaw Skill
Name: ai-customer-service-scripts
Version: 1.0.0
The skill bundle is a legitimate tool for generating AI-powered customer service scripts across multiple industries. The code in `scripts_generator.py` implements standard LLM integration using the OpenClaw library, featuring basic sentiment analysis and a heuristic scoring system, with no evidence of malicious intent, data exfiltration, or unauthorized execution.
能力评估
Purpose & Capability
The name/description match the implementation: the code generates scripts, performs simple sentiment analysis, and scores replies. However the code requires an OPENCLAW_API_KEY and instantiates an OpenClaw client (sending prompts externally). The registry metadata claims no required env vars/credentials and the SKILL.md example does not mention setting an API key — this is an incoherence between claimed requirements and actual capabilities.
Instruction Scope
SKILL.md shows usage that assumes ScriptGenerator() will work without configuration, but the class raises a ValueError if OPENCLAW_API_KEY is not set. The runtime instructions do not disclose that customer messages are sent to the OpenClaw API (remote model invocation), nor do they warn about privacy implications. Other than that, the instructions do not attempt to read unrelated files or secrets.
Install Mechanism
No install spec is bundled; SKILL.md suggests 'pip install openclaw' which is a standard package install. There are no downloads from arbitrary URLs or archive extraction steps in the skill bundle. Review of the external 'openclaw' package is recommended before use.
Credentials
The code requires a single API key (OPENCLAW_API_KEY) which is proportionate to calling an external API. However, the skill metadata declares no required env vars and SKILL.md fails to document this credential — the missing declaration is a notable inconsistency. No other secrets are requested.
Persistence & Privilege
The skill is not always-enabled, does not request persistent/privileged system changes, and does not modify other skills. Autonomous invocation is allowed (platform default) but not by itself a red flag here.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install ai-customer-service-scripts - 安装完成后，直接呼叫该 Skill 的名称或使用
/ai-customer-service-scripts触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
- Initial release of AI Customer Service Scripts Generator.
- Supports one-click generation of professional customer service replies for 10+ industries.
- Includes script templates library, AI-powered script generator, sentiment analysis, and response quality scoring.
- Designed for e-commerce, finance, education, healthcare and more.
- Offers multiple pricing tiers and rapid deployment options.
- Provides technical support via WeChat and Discord.
元数据
常见问题
AI Customer Service Scripts Generator 是什么？
Generate professional customer service scripts for 10+ industries using AI, with emotion analysis and quality scoring for complaints, sales, and support. 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 248 次。
如何安装 AI Customer Service Scripts Generator？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install ai-customer-service-scripts」即可一键安装，无需额外配置。
AI Customer Service Scripts Generator 是免费的吗？
是的，AI Customer Service Scripts Generator 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
AI Customer Service Scripts Generator 支持哪些平台？
AI Customer Service Scripts Generator 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 AI Customer Service Scripts Generator？
由 yang1002378395-cmyk（@yang1002378395-cmyk）开发并维护，当前版本 v1.0.0。
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