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在 OpenClaw 中安装
/install aftersale-sop
功能描述
Provides standardized after-sales procedures covering returns, complaints, escalation, service recovery, compensation, quality metrics, and team training mat...
使用说明 (SKILL.md)
aftersale-sop
Name
After-Sales Service SOP
Description
Comprehensive after-sales service standard operating procedures including退换货流程 (return/exchange processes), complaint escalation, service recovery, and compensation frameworks. Covers policy documentation, workflow design, quality standards, response timeframes, and customer satisfaction measurement for consistent, efficient post-purchase support operations.
Input
| Name | Type | Required | Description |
|---|---|---|---|
| business_type | text | Yes | Type of products/services sold |
| return_policy | text | Yes | Current return and exchange policy |
| team_structure | text | Yes | Customer service team organization |
| common_issues | text | Yes | Frequent after-sales scenarios |
| service_standards | text | Yes | Target response and resolution times |
| escalation_matrix | text | No | Current escalation procedures |
Output
| Name | Type | Description |
|---|---|---|
| return_process | text | Step-by-step return/exchange workflow |
| complaint_sop | text | Complaint handling procedures |
| escalation_procedures | text | Clear escalation paths and criteria |
| service_recovery | text | Service failure recovery protocols |
| compensation_matrix | text | Compensation guidelines by scenario |
| quality_standards | text | Service quality metrics and monitoring |
| training_materials | text | CS team training content |
Example
Input
{
"business_type": "Consumer electronics, 30-day return policy",
"return_policy": "30 days unused, 14 days defective exchange",
"team_structure": "Tier 1: 10 agents, Tier 2: 3 specialists, Manager",
"common_issues": "Defective products, wrong items, buyer's remorse",
"service_standards": "First response 2 hours, resolution 24 hours"
}
Output
{
"return_process": "1. Verify eligibility, 2. Issue RMA, 3. Receive item, 4. Process refund",
"complaint_sop": "Acknowledge in 1hr, investigate in 4hrs, resolve in 24hrs",
"escalation_procedures": "Tier 2: >$500 value, Manager: legal threat, repeat complaint",
"service_recovery": "Empower agents to offer up to $50 credit without approval",
"compensation_matrix": "Shipping error: $10 credit, Defective: Full refund + $20 credit",
"quality_standards": "CSAT >85%, First contact resolution >70%, Response time \x3C2hrs",
"training_materials": "Product knowledge, empathy scripts, de-escalation techniques"
}
安全使用建议
This skill is instruction-only and appears internally consistent. Before installing, consider: (1) review the specific inputs you provide—avoid submitting customer PII, passwords, or sensitive tokens into the prompt; (2) treat generated SOPs as templates that should be reviewed for legal, regulatory, and company-policy compliance; (3) since the skill can be invoked by the agent, ensure your agent usage policies match your acceptance of automated generation of operational procedures.
功能分析
Type: OpenClaw Skill
Name: aftersale-sop
Version: 1.0.0
The skill bundle contains only metadata and documentation (SKILL.md) for generating after-sales service standard operating procedures. There is no executable code, and the instructions are purely descriptive of the business logic for creating SOP documents, with no evidence of malicious intent or prompt injection.
能力评估
Purpose & Capability
The name/description (after-sales SOPs) aligns with the SKILL.md inputs and outputs. All required inputs are plausible for generating SOPs and no unrelated capabilities or credentials are requested.
Instruction Scope
SKILL.md contains structured input/output fields and examples; it instructs the agent only to use provided business inputs to generate SOP text. It does not direct reading files, accessing environment variables, calling external endpoints, or collecting unrelated data.
Install Mechanism
No install spec and no code files are present (instruction-only). Nothing is written to disk or fetched during install.
Credentials
The skill declares no environment variables, credentials, or config paths. The inputs it requires are business data relevant to its purpose and do not include secrets or unrelated tokens.
Persistence & Privilege
always is false and the skill is user-invocable. It does not request persistent system presence or modifications to other skills or agent-wide settings.
如何使用
- 确保已安装 OpenClaw（本地或 Docker 部署）
- 在对话框中输入安装命令：
/install aftersale-sop - 安装完成后，直接呼叫该 Skill 的名称或使用
/aftersale-sop触发 - 根据 Skill 的参数说明提供必要输入，即可获得结构化输出
版本历史
v1.0.0
Initial release of aftersale-sop:
- Provides standardized after-sales service SOPs covering returns, complaint handling, escalation, service recovery, compensation, quality monitoring, and training.
- Accepts core business, policy, and team information as inputs to generate tailored workflows and guidelines.
- Outputs clear procedures and metrics for consistent, efficient post-purchase support.
元数据
常见问题
Aftersale Sop 是什么？
Provides standardized after-sales procedures covering returns, complaints, escalation, service recovery, compensation, quality metrics, and team training mat... 它是一个面向 Claude Code / OpenClaw 的 AI Agent Skill 插件，目前累计下载 225 次。
如何安装 Aftersale Sop？
在 OpenClaw 或 Claude Code 对话框中运行命令「/install aftersale-sop」即可一键安装，无需额外配置。
Aftersale Sop 是免费的吗？
是的，Aftersale Sop 完全免费，采用 MIT-0 许可证，可自由下载、安装和使用。
Aftersale Sop 支持哪些平台？
Aftersale Sop 跨平台运行，可在任意部署了 OpenClaw / Claude Code 的环境中使用（cross-platform）。
谁开发了 Aftersale Sop？
由 走过（@1970168137）开发并维护，当前版本 v1.0.0。
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