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Install in OpenClaw
/install member-complaint-agent
Description
Handle member/customer complaint workflows with a Linear-centered operating model. Use when the task involves 会员客诉、客户投诉、退款诉求、续费失败、自动续费争议、会员权益异常、客服草稿、风险分级、Lin...
Usage Guidance
This skill is a textual playbook for handling member complaints via Linear and appears coherent. Before installing or enabling it for autonomous use, confirm: (1) how your platform supplies Linear access (connectors/credentials) so you don’t accidentally allow write permissions you didn’t intend, (2) whether you want the agent to post comments automatically or only prepare drafts for human review, and (3) that any company SOPs or sensitive customer data referenced are provided to the skill or reviewed manually. No code or external downloads are included, and no unexplained credentials are requested. If you need higher assurance, test the skill in a non-production Linear workspace and verify permission scopes for any connector used.
Capability Analysis
Type: OpenClaw Skill
Name: member-complaint-agent
Version: 1.0.0
The member-complaint-agent skill bundle is a well-structured workflow for automating customer support tasks within the Linear platform. The instructions in SKILL.md and references/complaint-playbook.md focus on categorizing complaints, parsing metadata, and drafting responses with clear guardrails against unauthorized promises or policy invention. There is no evidence of malicious intent, data exfiltration, or suspicious execution logic.
Capability Assessment
Purpose & Capability
The skill's name and description (Linear-centered complaint handling) match the SKILL.md content. It expects to read from and write back to Linear issues. The skill declares no required env vars or binaries — this is plausible for an instruction-only skill that assumes platform connectors will provide Linear access, but the omission is worth noting if you expect the skill to autonomously call Linear's API.
Instruction Scope
The runtime instructions stay within the stated purpose: parse Linear issue metadata, produce an analysis comment and a customer-reply draft, and generate digests. There are no instructions to read arbitrary host files, exfiltrate data, call unknown endpoints, or invent policies. The only external action implied is reading/writing Linear issues, which is consistent with the described operating model.
Install Mechanism
No install spec or code files are included; the skill is instruction-only, so nothing will be downloaded or written to disk by the skill itself.
Credentials
The skill requests no environment variables or credentials. This is proportionate for an instruction-only playbook, but it implicitly assumes the agent or platform will provide Linear integration/credentials if automated read/write is required — confirm how Linear access is granted on your platform before using it for live writes.
Persistence & Privilege
always:false and default model-invocation behavior are both set; the skill does not request forced/global inclusion or elevated persistence. It does imply potential autonomous action (normal platform default), so confirm runtime policies for automatic posting to Linear if that is a concern.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install member-complaint-agent - After installation, invoke the skill by name or use
/member-complaint-agent - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
- Initial release of member-complaint-agent skill.
- Manages customer complaint workflows centered on Linear, with structured analysis and reply drafting.
- Parses deterministic metadata (e.g., platform, vendor, app version) separately from AI-based judgment.
- Provides two default Linear comments per complaint: structured AI analysis and a ready-to-use customer reply draft.
- Includes detailed guidelines for SOP handling, escalation, and daily/weekly digest summaries.
- Enforces strict separation of facts, judgments, and recommended actions; prohibits unauthorized promises.
Metadata
Frequently Asked Questions
What is Member Complaint Agent?
Handle member/customer complaint workflows with a Linear-centered operating model. Use when the task involves 会员客诉、客户投诉、退款诉求、续费失败、自动续费争议、会员权益异常、客服草稿、风险分级、Lin... It is an AI Agent Skill for Claude Code / OpenClaw, with 163 downloads so far.
How do I install Member Complaint Agent?
Run "/install member-complaint-agent" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Member Complaint Agent free?
Yes, Member Complaint Agent is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Member Complaint Agent support?
Member Complaint Agent is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Member Complaint Agent?
It is built and maintained by qwqcode (@qwqcode); the current version is v1.0.0.
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