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presales-tech-support
by
892577738-bot
· GitHub ↗
· v1.0.2
· MIT-0
114
Downloads
1
Stars
0
Active Installs
3
Versions
Install in OpenClaw
/install presales-tech-support
Description
Provide expert presales technical support by analyzing customer test scenarios, diagnosing issues, delivering clear resolution plans, and offering risk-aware...
Usage Guidance
This skill is internally consistent and low-risk because it is instruction-only and asks for no credentials or installs. Before using: (1) avoid pasting sensitive credentials or private customer PII into prompts; (2) understand the agent may recommend running system commands — verify them before execution; (3) expect the agent to reference public web sources (GitHub, vendor errata) but not actual internal company knowledge — verify any claims marked as [推演] or [信息缺失]; (4) ensure the runtime environment actually has the diagnostic tools the skill references (nvidia-smi, IB tools, Prometheus) or the validation steps it suggests may be inapplicable.
Capability Analysis
Type: OpenClaw Skill
Name: presales-tech-support
Version: 1.0.2
The skill bundle defines a professional persona for a senior technical architect providing pre-sales and technical support for AI infrastructure. The instructions in skill.md are focused on structured troubleshooting and report generation (Diagnosis, RCA, Resolution) and do not contain any malicious commands, data exfiltration logic, or harmful prompt injection.
Capability Assessment
Purpose & Capability
The skill declares itself as a presales technical diagnostic assistant and its SKILL.md contains detailed, role-based instructions for analyzing test scenarios, logs, and stacks. It does not request unrelated credentials, binaries, or config paths — the requested capabilities align with the stated purpose.
Instruction Scope
The runtime instructions ask the agent to compare issues against 'latest vendor Erratum, GitHub active issues, or internal expert knowledge'. That implies network access and/or internal knowledge that the skill does not provision. The skill otherwise confines itself to analyzing user-provided input (test requirements, stack, logs) and recommending commands/validation steps. Watch for potential hallucination when the agent claims to have 'internal expert library' knowledge; the SKILL.md itself requires labeling unknowns as '[信息缺失]' which mitigates this risk if followed.
Install Mechanism
No install spec and no code files — instruction-only. Nothing is written to disk and there are no download/install steps to evaluate, which minimizes installation risk.
Credentials
The skill requests no environment variables, credentials, or config paths. It does expect the environment to have standard diagnostic tools available (nvidia-smi, ib_write_bw, Prometheus metrics), which is reasonable for its domain but is not enforced via declared requirements.
Persistence & Privilege
always is false and the skill is user-invocable; it can be invoked autonomously by the agent (platform default). There is no request to modify other skills or persist broad privileges.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install presales-tech-support - After installation, invoke the skill by name or use
/presales-tech-support - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.2
Version 1.0.2
- 更新角色设定，强调拥有15年以上资深首席架构师背景和多领域专业技能。
- 优化输出格式，突出极简、强逻辑、穿透力语言风格，强调剥洋葱式问题拆解。
- 输入区细化，新增“项目名/问题短描述”、“影响评估”等关键信息字段，提升问题定位效率。
- 输出结构升级，5大模块更精细拆分“故障归因”、“影响评估”、“技术对标”等环节。
- 严格约束条件，制定更清晰的话术、排版和信息标注准则，防止误导、杜绝冗余。
v1.0.1
No changes detected in this version; content remains identical to previous release.
v1.0.0
云计算业务测试问题排查流程：帮助云计算销售团队在用户测试时做到专业、找准问题原因、给到明确处理方案，并提醒注意事项。
Metadata
Frequently Asked Questions
What is presales-tech-support?
Provide expert presales technical support by analyzing customer test scenarios, diagnosing issues, delivering clear resolution plans, and offering risk-aware... It is an AI Agent Skill for Claude Code / OpenClaw, with 114 downloads so far.
How do I install presales-tech-support?
Run "/install presales-tech-support" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is presales-tech-support free?
Yes, presales-tech-support is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does presales-tech-support support?
presales-tech-support is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created presales-tech-support?
It is built and maintained by 892577738-bot (@892577738-bot); the current version is v1.0.2.
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