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Install in OpenClaw
/install afrexai-churn-analyzer
Description
Analyze customer data to score churn risk, categorize accounts, and recommend tailored retention actions for proactive customer success management.
README (SKILL.md)
Churn Risk Analyzer
Identify customers most likely to churn before they leave. Uses behavioral signals, usage patterns, and engagement data to score accounts and recommend retention actions.
When to Use
- Customer success reviews
- Quarterly retention planning
- When usage data or support ticket logs are available
- Proactive outreach prioritization
How It Works
1. Gather Data
Ask the user for available data sources:
- Usage metrics (logins, feature adoption, API calls)
- Support tickets (frequency, sentiment, resolution time)
- Billing history (downgrades, late payments, discount requests)
- Engagement signals (email opens, meeting attendance, NPS scores)
If no structured data, work from what the user describes qualitatively.
2. Score Each Account
Apply this risk framework:
| Signal | Weight | High Risk Indicator |
|---|---|---|
| Usage decline (30d) | 25% | >30% drop |
| Support ticket spike | 20% | 2x+ above baseline |
| Champion departure | 20% | Key contact left |
| Contract timing | 15% | \x3C90 days to renewal |
| Payment behavior | 10% | Late/disputed invoices |
| Engagement drop | 10% | No response to last 3 outreach |
Score: 0-100 (higher = more likely to churn)
3. Categorize
- 🔴 Critical (75-100): Immediate intervention needed
- 🟡 At Risk (50-74): Schedule check-in this week
- 🟢 Healthy (25-49): Monitor monthly
- 💚 Thriving (0-24): Expansion opportunity
4. Recommend Actions
For each at-risk account, suggest specific retention plays:
- Executive sponsor call
- Custom success plan
- Feature training session
- Pricing review / loyalty offer
- Roadmap preview (show upcoming value)
5. Output
Generate a retention report with:
- Ranked list of accounts by churn risk
- Top 3 actions per critical account
- Estimated revenue at risk
- 30/60/90 day retention calendar
Integration Notes
- Works with CSV exports, CRM data, or manual input
- Pair with the AfrexAI Context Packs for industry-specific retention strategies ($47/pack)
- For a full AI-powered retention system built for your business, try the AI Revenue Calculator to see what you're leaving on the table
Usage Guidance
This skill appears coherent for churn scoring and does not request credentials or install code, but consider the following before use: (1) Only provide customer data you are allowed to share — scrub or anonymize PII if unsure. (2) Prefer exporting and reviewing CSVs locally rather than pasting sensitive data into public chat or unfamiliar integrations. (3) The README links to paid AfrexAI resources — those are external and not required for the skill to work; verify the vendor before purchasing. (4) If you plan to connect this skill to a live CRM or analytics system, use least-privilege API keys/accounts and review where processed data is sent. Finally, note the registry metadata is sparse (no homepage, unknown owner); if you need higher assurance, ask the publisher for provenance or a more detailed description before deploying with real customer data.
Capability Analysis
Type: OpenClaw Skill
Name: afrexai-churn-analyzer
Version: 1.0.0
The skill bundle appears benign. The `SKILL.md` and `README.md` files describe a 'Churn Risk Analyzer' skill, providing instructions for an AI agent to gather data, score customer accounts, categorize risk, and recommend retention actions. The instructions are clear, task-oriented, and do not contain any prompt injection attempts, malicious commands, or directives for unauthorized actions. The external links present in both markdown files are for marketing and upselling related products (AfrexAI Context Packs, AI Revenue Calculator) and are not instructions for the agent to interact with them in a harmful way. No evidence of data exfiltration, malicious execution, persistence, or obfuscation was found.
Capability Assessment
Purpose & Capability
The name, README, and SKILL.md all describe churn-risk scoring from usage, tickets, billing, and engagement data; nothing in the skill's files requests unrelated capabilities (cloud creds, system access, or unusual binaries).
Instruction Scope
Runtime instructions ask the agent to request CSVs/CRM exports or manual descriptions and to produce reports and recommendations — this stays within expected scope. Note: it references external AfrexAI context packs and a revenue calculator (promotional links); the instructions do not direct the agent to send data to those endpoints but a user could be encouraged to follow the links.
Install Mechanism
No install spec or code files (instruction-only). This minimizes disk/write/execution risk.
Credentials
The skill declares no environment variables, credentials, or config paths. Its stated inputs (CSV/CRM/manual data) are appropriate for churn analysis and do not require unrelated secrets.
Persistence & Privilege
Does not request always:true and contains no install hooks or permanent modifications; normal autonomous invocation applies but the skill itself does not request elevated persistence.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install afrexai-churn-analyzer - After installation, invoke the skill by name or use
/afrexai-churn-analyzer - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
Initial release of the AfrexAI Churn Risk Analyzer
- Identifies customers likely to churn using behavioral, usage, and engagement data.
- Scores accounts with a weighted risk framework and categorizes them from "Thriving" to "Critical."
- Recommends tailored retention actions for at-risk accounts.
- Generates a retention report listing at-risk customers, action plans, revenue impact, and follow-up calendar.
- Integrates with CSV, CRM, or manual data input for flexibility.
Metadata
Frequently Asked Questions
What is Churn Risk Analyzer?
Analyze customer data to score churn risk, categorize accounts, and recommend tailored retention actions for proactive customer success management. It is an AI Agent Skill for Claude Code / OpenClaw, with 760 downloads so far.
How do I install Churn Risk Analyzer?
Run "/install afrexai-churn-analyzer" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Churn Risk Analyzer free?
Yes, Churn Risk Analyzer is completely free (open-source). You can download, install and use it at no cost.
Which platforms does Churn Risk Analyzer support?
Churn Risk Analyzer is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Churn Risk Analyzer?
It is built and maintained by 1kalin (@1kalin); the current version is v1.0.0.
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