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Post-Purchase Flow
by
LeroyCreates
· GitHub ↗
· v1.1.0
· MIT-0
85
Downloads
0
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0
Active Installs
2
Versions
Install in OpenClaw
/install post-purchase-flow
Description
Design the complete post-purchase customer experience from order confirmation through delivery and beyond, including transactional emails, shipping updates,...
Usage Guidance
This skill appears coherent and is an instruction-only guide for designing post-purchase journeys. Before using it: 1) do not paste or upload raw customer PII or full customer export files into third‑party tools without verifying data handling and privacy protections; 2) when implementing integrations (ESP, SMS carriers, carrier APIs, review platforms), provision credentials directly to those platforms and avoid sharing secrets in free-text prompts; 3) avoid embedding personally identifying data in public QR/URL parameters — use short tokens or server-side lookups; 4) ensure SMS usage and timing comply with TCPA and local regulations; and 5) test flows in a staging environment and verify suppression/opt-out logic to prevent accidental marketing sends. If you plan to grant the agent live access to systems, review logs and permissions and grant the minimum necessary scope.
Capability Analysis
Type: OpenClaw Skill
Name: post-purchase-flow
Version: 1.1.0
The skill bundle is a comprehensive guide for designing ecommerce post-purchase customer experiences, covering transactional emails, shipping updates, and review solicitation. The content across all files, including SKILL.md and various guides, is purely informational and strategic, focusing on marketing workflows without any executable code, suspicious network calls, or prompt injection attempts.
Capability Tags
Capability Assessment
Purpose & Capability
The skill's name and description align with the included documents (SKILL.md and supporting guides). All required actions (email timing, shipping notifications, unboxing, review flows, cross-sell timing) are appropriate for a post-purchase experience design skill.
Instruction Scope
The runtime instructions ask the agent (or user) to audit/export data from ESPs, shipping/tracking systems, and customer/order data sources — which is relevant to the task. The skill does not instruct the agent to read unrelated system files or environment variables, but it does implicitly rely on access to sensitive customer data and platform integrations; the user/agent should avoid transmitting raw PII to untrusted endpoints.
Install Mechanism
No install spec and no code files — this is instruction-only, so nothing will be written to disk or downloaded during install. That minimizes install-time risk.
Credentials
The skill declares no required env vars or credentials, which is proportionate. However, the guidance assumes later integration with ESPs, carrier APIs, SMS providers, and review/loyalty platforms; those integrations will require credentials outside the skill and should be provisioned securely. The skill also recommends using order/customer identifiers in QR/URL parameters — be cautious not to expose PII in public URLs.
Persistence & Privilege
No elevated privileges, no always:true, and no installation actions. The skill is user-invocable and can be called autonomously per platform defaults, but it does not request persistent access or modify other skills/settings.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install post-purchase-flow - After installation, invoke the skill by name or use
/post-purchase-flow - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.1.0
**Version 1.1.0 Changelog**
- Added four supporting guides: email-timing-guide.md, output-template.md, quality-checklist.md, and unboxing-design-guide.md to provide actionable resources for implementing the post-purchase flow.
- Expanded documentation to include a Quick Reference decision table, common problem-solving scenarios (“Solves”), and a detailed step-by-step workflow for auditing and designing every stage of the post-purchase experience.
- Enhanced guidance on confirmation, shipping, unboxing, review collection, and cross-sell flows, offering clear actions and output expectations for each stage.
- Improved structure for easier access and practical implementation by ecommerce and CRM teams.
v1.0.0
Initial release.
Metadata
Frequently Asked Questions
What is Post-Purchase Flow?
Design the complete post-purchase customer experience from order confirmation through delivery and beyond, including transactional emails, shipping updates,... It is an AI Agent Skill for Claude Code / OpenClaw, with 85 downloads so far.
How do I install Post-Purchase Flow?
Run "/install post-purchase-flow" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Post-Purchase Flow free?
Yes, Post-Purchase Flow is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Post-Purchase Flow support?
Post-Purchase Flow is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Post-Purchase Flow?
It is built and maintained by LeroyCreates (@leooooooow); the current version is v1.1.0.
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