Zoho Desk

Customer support from chat -- create tickets, view conversations, manage contacts, departments, and agents.

Powered by ClawLink, an integration hub for OpenClaw that handles hosted OAuth flows and credentials so you don't need to configure Zoho Desk API access yourself.

Setup in 3 Steps

Step 1: Install	Step 2: Pair Account	Step 3: Connect Zoho Desk
		App-specific connection GIF coming soon
Run the install command in OpenClaw	Sign in and approve the device	Open the dashboard and connect Zoho Desk

How It Works

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│ Zoho Desk API    │
│   (User Chat)   │     │   (OAuth)    │     │                  │
└─────────────────┘     └──────────────┘     └──────────────────┘

Install

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Quick Start

1. List organizations: zoho_desk_list_organizations -- discover your org and portal URLs.
2. List tickets: zoho_desk_list_tickets -- view open support tickets.
3. Create a ticket: zoho_desk_create_ticket -- open a new support request.

Authentication

Zoho Desk uses managed OAuth via ClawLink. No API keys needed. Connect at claw-link.dev/dashboard?add=zoho-desk.

Connection Management

List connections: clawlink_list_integrations -- confirm Zoho Desk is connected.

Verify: Call zoho_desk_list_organizations to test access.

Reconnect: If you see auth errors, reconnect at claw-link.dev/dashboard?add=zoho-desk.

Security & Permissions

Read operations (list tickets, get conversations) run safely. Write operations (create ticket, update tasks) require confirmation.

Tool Reference

Ticket Operations

Contact Operations

Agent Operations

Department Operations

Organization Operations

Role Operations

Task Operations

Code Examples

List open tickets

{ "tool": "zoho_desk_list_tickets" }

Create a support ticket

{
  "tool": "zoho_desk_create_ticket",
  "args": {
    "subject": "Cannot access account",
    "description": "User unable to log in since Monday",
    "departmentId": "123456789",
    "contactId": "987654321"
  }
}

Get the latest conversation on a ticket

{
  "tool": "zoho_desk_get_ticket_latest_thread",
  "args": { "ticketId": "abc123" }
}

Discovery Workflow

1. Call clawlink_list_integrations to confirm zoho-desk is connected.
2. Call clawlink_list_tools --integration zoho-desk to see the live catalog.
3. Call zoho_desk_list_organizations to get org details.
4. Use department and contact IDs for ticket creation.

Execution Workflow

Read Flow:  User asks for tickets → clawlink resolves connection → Zoho Desk API → results displayed
Write Flow: User wants to create ticket → confirmation prompt → clawlink resolves connection → Zoho Desk API → ticket created

Notes

• Creating a ticket requires a departmentId. Use zoho_desk_list_departments to discover IDs.
• Ticket creation returns id and webUrl for downstream chaining.
• Use zoho_desk_get_contacts_by_ids to batch-fetch multiple contacts efficiently.

Related Skills

• Zoho CRM (zoho) -- Full Zoho CRM suite
• Zoho Bigin (zoho-bigin) -- Small business CRM
• Zoho Inventory (zoho-inventory) -- Stock and order management
• Zoho Invoice (zoho-invoice) -- Invoicing and billing
• Zoho Mail (zoho-mail) -- Business email

Error Handling

Troubleshooting

Tools Not Visible

Run openclaw gateway restart after installing the plugin. Start a fresh chat session.

Cannot Create Ticket

Ensure you have the correct departmentId from zoho_desk_list_departments.

Resources

• Zoho Desk API Docs: https://www.zoho.com/desk/developer-help/api/
• ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zoho-desk
• ClawLink Docs: https://docs.claw-link.dev/openclaw

Powered by ClawLink -- an integration hub for OpenClaw