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Install in OpenClaw
/install customer-support-autopilot
Description
Classify customer support tickets, draft accurate responses, suggest macros, and route escalations based on risk, SLA, and business impact.
README (SKILL.md)
Customer Support Autopilot
Purpose
Improve support response speed and consistency while reducing risk.
Core capabilities
- classify incoming tickets by intent/severity
- draft response suggestions in brand tone
- propose macro usage and next actions
- route to L1/L2/L3 based on policy
- detect risky cases (legal, security, billing, fraud, abuse)
Guardrails
- never invent policy promises
- never disclose sensitive internal info
- escalate regulated/high-risk cases immediately
- include reference IDs when available
Workflow
- Parse ticket and extract entities.
- Classify category + urgency.
- Draft response with confidence level.
- Recommend escalation path and SLA.
- Output macro + notes for agent.
Output format
- category + severity
- draft response
- escalation recommendation
- SLA target + required follow-up
Setup
Read setup.md.
Examples
See examples.md.
Usage Guidance
This skill appears internally consistent, but before enabling it: 1) confirm it will only access ticket text and the specific policy documents you provide (avoid giving it broad system or cloud credentials); 2) test outputs in a staging environment to ensure drafts don't leak internal/external-sensitive data or make unauthorized promises; 3) enforce least-privilege integration with your ticketing system and add logging/audit of automated suggestions; and 4) ensure the 'Guardrails' in SKILL.md are enforced in deployment (reject or escalate any items touching legal/security/billing by policy rather than auto-responding).
Capability Analysis
Type: OpenClaw Skill
Name: customer-support-autopilot
Version: 1.0.0
The skill bundle is a standard set of instructions for a customer support AI agent. It contains no executable code, external dependencies, or suspicious network/file system requests. The instructions in SKILL.md and setup.md are focused on ticket classification and response drafting, and they include explicit guardrails against disclosing sensitive internal information.
Capability Assessment
Purpose & Capability
Name, description, and SKILL.md capabilities (classify tickets, draft responses, suggest macros, route escalations) align; setup.md asks for expected local policy artifacts (taxonomies, SLAs, escalation contacts) which are appropriate for this purpose.
Instruction Scope
SKILL.md only describes parsing tickets, extracting entities, classifying, drafting responses, and recommending escalations. It does not instruct reading unrelated system files, accessing external endpoints, or using environment variables beyond expected policy references.
Install Mechanism
No install spec and no code files (instruction-only), so nothing is downloaded or written to disk by the skill itself.
Credentials
The skill declares no environment variables, credentials, or config paths; setup.md's requested references (policies, escalation contacts) are reasonable and relevant to operation.
Persistence & Privilege
always is false and there is no indication the skill modifies other skills or system-wide settings. The default ability for the agent to invoke the skill autonomously is present but not combined with other red flags.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install customer-support-autopilot - After installation, invoke the skill by name or use
/customer-support-autopilot - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
- Initial release of customer-support-autopilot skill.
- Classifies incoming support tickets by intent and severity.
- Drafts response suggestions in brand tone with confidence levels.
- Recommends macro usage, next actions, and escalation paths (L1/L2/L3).
- Detects and escalates high-risk cases (legal, security, billing, fraud, abuse).
- Enforces guardrails: no invented policies or sensitive info disclosure.
- Provides clear output format for easy agent handoff.
Metadata
Frequently Asked Questions
What is Customer Support Autopilot?
Classify customer support tickets, draft accurate responses, suggest macros, and route escalations based on risk, SLA, and business impact. It is an AI Agent Skill for Claude Code / OpenClaw, with 241 downloads so far.
How do I install Customer Support Autopilot?
Run "/install customer-support-autopilot" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Customer Support Autopilot free?
Yes, Customer Support Autopilot is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Customer Support Autopilot support?
Customer Support Autopilot is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Customer Support Autopilot?
It is built and maintained by ASP (@anugotta); the current version is v1.0.0.
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