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Refund Reason Cluster
by
LeroyCreates
· GitHub ↗
· v1.0.0
· MIT-0
263
Downloads
0
Stars
1
Active Installs
1
Versions
Install in OpenClaw
/install refund-reason-cluster
Description
Clusters refund and return reasons to identify root causes and prevention plans, helping reduce avoidable refunds and margin erosion post-purchase.
Usage Guidance
This skill appears to do what it says and does not require extra credentials or installs, but before using it: (1) do not feed raw customer PII or full order identifiers — anonymize or sample data where possible; (2) confirm any internal policies about sharing support transcripts or order metadata with third-party skills or models; (3) remember the skill text contains no enforcement for data handling, so treat outputs as analyses that may reveal sensitive signals; (4) note the CC BY-NC-SA 4.0 license and that commercial use apparently requires a paid Razestar license — verify licensing if you plan commercial use; (5) if you are uneasy about autonomous invocation, restrict or audit when the agent may call skills or run this skill on sensitive datasets.
Capability Analysis
Type: OpenClaw Skill
Name: refund-reason-cluster
Version: 1.0.0
The skill bundle contains only documentation and templates for analyzing refund reasons and clustering them into actionable groups. There is no executable code, no network activity, and no evidence of malicious intent or prompt injection across SKILL.md, _meta.json, or references/output-template.md.
Capability Assessment
Purpose & Capability
Name, description, and runtime instructions all describe the same task: normalizing refund reasons, linking to order metadata, clustering causes, and producing prevention actions. No unrelated environment variables, binaries, or installs are requested.
Instruction Scope
SKILL.md limits behavior to data normalization, clustering, and reporting. It does not instruct the agent to access unrelated files, env vars, or external endpoints. However, it lacks explicit guidance on handling PII/PHI or sensitive order identifiers — the skill expects refund logs, transcripts, and order metadata as inputs, so the user must control what data is provided.
Install Mechanism
No install spec and no code files — instruction-only. This minimizes risk from arbitrary downloads or on-disk execution.
Credentials
The skill requests no credentials or config paths (proportionate). Still, the expected inputs are likely to contain customer PII and order-level data; the skill does not declare or enforce how to redact or protect these values.
Persistence & Privilege
always is false and there are no special privileges or modifications to other skills. The default ability for the agent to invoke the skill autonomously is unchanged (normal).
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install refund-reason-cluster - After installation, invoke the skill by name or use
/refund-reason-cluster - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
Initial release: refund reason clustering
Metadata
Frequently Asked Questions
What is Refund Reason Cluster?
Clusters refund and return reasons to identify root causes and prevention plans, helping reduce avoidable refunds and margin erosion post-purchase. It is an AI Agent Skill for Claude Code / OpenClaw, with 263 downloads so far.
How do I install Refund Reason Cluster?
Run "/install refund-reason-cluster" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is Refund Reason Cluster free?
Yes, Refund Reason Cluster is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does Refund Reason Cluster support?
Refund Reason Cluster is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created Refund Reason Cluster?
It is built and maintained by LeroyCreates (@leooooooow); the current version is v1.0.0.
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